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Creating purposeful careers as we build the future of contact centre solutions

Job Title
Tech Support Customer Service Representative
Employment Type
Contract
Experience
1 to 2 years
Salary
R6000 to R7000
Job Published
07 May 2024
Job Reference No.
1044629953

Job Description

 

Key Responsibilities

  • Identify and respond to the customers’ needs with helpful solutions, delivering a high-quality service
  • Apply empathy and patience when dealing with irate customers
  • Apply excellent listening skills and probing techniques to establish relevant information to resolve the query
  • Ensure customer call backs to provide an update on the progress of the query
  • Ensure first call resolution on customer queries
  • Strive for excellence with every interaction

Minimum Requirements

  • Passion for customer service & must enjoy problem solving & exceeding customer expectations
  • Experience dealing with customer complaints
  • At least 1 year experience in customer services, preferably in a call center
  • At least 6 months technical support experience
  • Matric
  • Computer literacy

Working Hours

  • 06h00 – 22h00 Monday to Sunday on rotational shifts
  • Address: 122 St Georges Mall Newspaper House, 2nd Floor, Cape Town

What you can expect

  • Value-driven company with a culture that focuses on “People Come First”
  • Theoretical & practical world-class training to ensure you can apply what you have learned
  • Extensive support during incubation to ensure high levels of success in our dynamic operation
  • Long-term growth opportunities

Job Type: Full-time

Pay: R6 000,00 - R7 000,00 per month

Ability to commute/relocate:

 

  • Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (Required)

 

Experience:

 

  • technical: 1 year (Required)

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Skills

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