BPO Sales Trainer

CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Consultant and be part of a thriving team with many career development opportunities.

We're looking for a vibrant Sales Trainer to join our team in Johannesburg to confidently deliver training that continuously improves the content and delivery styles for new trainees and existing agents. 

Responsibilities

• Facilitate training group as per Client curriculum requirements
• Transfer of skills into different campaigns and accounts required for various industries
• Conduct Training Needs Identification as per project requirements and report findings
• Attend Quality Calibration sessions and ensure variance is less than 5%
• Take Calls for minimum 4 hours each month
• Attend TTT with client or Master Trainer and ensure period sign off/certification is up to date
• Self-upskill on industry updates and relevant knowledge
• Communicate with team on Knowledge and Skill updates for relevant campaigns
• Coordinate with OPS manager to help transition agents from Training to incubation as per expectations
• Coach own Trainees on observed Knowledge and Skill gaps
• Manage Attrition within Training groups with regular one-on-ones
• Review Training content and suggest new ways of delivery to improve effectiveness
• Complete Training Administrative tasks as per set timelines
• Continuously monitor Process and Knowledge updates and suggest changes to Training content and delivery
• Keep up to date with changes by attempting monthly Knowledge Assessment
  
  

Qualifications & Experience

• Minimum 1 Years’ experience as a L&D Sales trainer
• Experience within BPO Sector
• Experience in telecommunications industry ideal 
• Experience outbound sales

Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role