The Senior Accounts Receivable Specialist role is responsible for collecting on open accounts receivables, managing collection correspondence, accurately facilitating transactions and adjustments, updating customer records, taking action to ensure invoices are paid by our customers within account terms, while providing a high level of customer satisfaction.

Initiates collection calls and correspondence to customers as required

Documents internal and external conversations timely and accurately within collection software

Performs timely follow-up on collection issues

Monitors and/or addresses incoming emails to the shared receivables mailbox

Researches and provides supporting documentation when required

Acts as a liaison with Branches to ensure invoices are timely paid

Ensures all disputes and requests for clarification are resolved and/or responded to in a timely manner

Communicates with management regarding agent issues in a prompt and efficient manner

Ensures maintenance of all Accounts Receivable documents needed for research requests from guest and in-house users

Monitors Accounts Receivable aging to ensure collections efforts are timely and minimizing potential risk

Processes daily cheques – deposits to the bank electronically

Assists with cash posting at month-end as required

Maintains open communications with all departments

Skill Factors (education, experience, communication, technical, etc.)

Five years of accounts receivables work experience

Accreditation or degree from a two-year program with an emphasis in accounting or finance would be advantageous

Ability to work independently in a fast-paced environment; handle multiple work assignments simultaneously

Proficiency with Microsoft Outlook, Excel and Word

SAP experience will be an added benefit