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Job Title
Sales Trainer
Employment Type
Full Time
1 to 2 years
Job Published
10 June 2024
Job Reference No.

Job Description


CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional customised outsourced solutions to our clients. We have a rewarding opportunity for an experienced Sales Trainer to join our team and play a vital role in enhancing the sales skills and performance of our sales consultants. As a Sales Trainer, you will be responsible for designing and delivering training programs, coaching individuals, and driving sales excellence within our BPO Business.



  • Training Program Development:

Collaborate with management to assess training needs and develop comprehensive training programs tailored to the specific needs of the sales campaigns.


  • Training Delivery:

Conduct engaging and interactive training sessions, workshops, and seminars to improve sales skills, product knowledge, and customer engagement techniques.


  • Sales Coaching:

Provide one-on-one coaching and mentorship, identifying strengths and areas for improvement and offering actionable feedback.


  • Performance Evaluation:

Monitor and evaluate the performance through call monitoring, role-playing, and performance metrics. Provide constructive feedback to enhance sales skills.


  • Sales Techniques:

Teach effective sales techniques, objection handling, and closing strategies to improve conversion rates and sales outcomes.


  • Product Knowledge:

Ensure that sales consultants have a deep understanding of the products or services offered and can effectively communicate their value to customers.


  • Compliance and Regulations:

Educate on industry regulations, compliance requirements, and ethical sales practices.


  • Documentation:

Maintain accurate records of training sessions, attendance, and performance improvement plans.


  • Continuous Improvement:

Stay up to date with industry trends and best practices in sales training and incorporate them into the training curriculum.



  • 2+ years’ experience in sales training within a BPO or contact centre environment.
  • Strong understanding of sales methodologies and techniques.
  • Excellent presentation and communication skills.
  • Ability to motivate and inspire sales teams.
  • Proficiency in using training tools and technology.
  • Detail-oriented with excellent organizational skills.
  • Patience and the ability to provide constructive feedback.
  • Certifications in sales training or relevant field a plus.

If you have a passion for sales and a knack for teaching and motivating others, we invite you to apply for the Sales Trainer position. Help us develop a high-performing sales team and drive business success through effective training and coaching.




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