What You’ll be Doing

Our Commercial Contact Centre client have career opportunities available for Insurance Consultants base in Auckland Park. The insurance consultant role is focused on providing an end-to-end service and support to brokers

Key Responsibilities

• Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services.
• Dealing with general insurance and policy specific enquiries.
• Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies.
• Assisting to resolve all insurance queries within required timeframe and compliance requirements.
• Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books.
• Undertaking to adjust premiums in line with new asset values.
• Managing client expectation on expected turnaround times for submitted requests.
• Adhering to underwriting criteria and regional requirements.
• Assist with profiling the client with the best suitable product and underwriting criteria.
• Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product.
• Assisting in implementing solutions for improvement; and
• Standing in for consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.

Minimum Requirements

• Matric/ Grade 12
• 60 commercial lines FAIS credits
• A relevant insurance related qualification (e.g. NQF lev 5) would be advantageous
• Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry
• Minimum of 3 years’ experience in short term insurance commercial lines and/or Agri assets

Working Hours

• 08h00 – 17h00 Monday to Friday

Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.