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Creating purposeful careers as we build the future of contact centre solutions

Job Title
BPO Trainer
Employment Type
Full Time
2 to 3 years
R22000 to R22500
Job Published
21 October 2022
Job Reference No.

Job Description

At TTEC, we’re all about the Human Experience. Elevated. As a Trainer in Cape Town, South Africa you’ll be a part of planning, facilitating and managing the new hire training process for associates in training at TTEC, to include both client and TTEC required training courses while you also #ExperienceTTEC, an award-winning employment experience and company culture. TTEC has proudly partnered with CallForce to support the launch of our newest global location. CallForce is supporting us by hiring and onboarding our inaugural classes of customer experience professionals. You'll want to get in on the ground floor as many of our early employees in other markets have seen expedited career growth with TTEC.


What You’ll be Doing
Do you have a passion to train and guide others towards best practices? Do you love helping set someone up for success? In this role, you’ll support and actively engage new hires in a training environment to develop their knowledge of our values, employee workspaces, time keeping apps, and training on client products and procedures. You’ll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process.

We’re looking for a Trainer to welcome and excite new hires as they start their new careers.


During a Typical Day, You’ll

  • Inspire and motivate learners to reach for amazing
  • Mentor and coach new hires within client training goals and time frames
  • Bring your interest in helping others to start their career journeys successfully
  • Deliver high quality client product training

What You Bring to the Role

  • High school diploma or equivalent
  • 2 years or more in training and adult learning or call center experience
  • Team building and nurturing an inclusive learning environment
  • Engage and support your trainees in making sure they have the proper tools and systems knowledge to accomplish day-to-day tasks
  • Computer savvy
  • Encouraging coaching skills
  • Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, Zoom or ability to learn technology quickly


What You Can Expect

  • Knowledgeable, encouraging, supporting and present leadership
  • Diverse and community minded organization
  • Career-growth and lots of learning opportunities for aspiring minds
  • And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you, including a basic salary of R 22 500, plus a R2000 medical aid contribution to a Discovery Health plan of your choice and other benefits including provident fund and life cover




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