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Creating purposeful careers as we build the future of contact centre solutions

Job Title
Customer Care Consultant
Employment Type
Full Time
Experience
1 to 2 years
Salary
R7000
Job Published
11 June 2024
Job Reference No.
3648871176

Job Description

Job Summary

We are seeking a dedicated social media community manager consultant to join our team. As a community manager, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.

 

Duties and Responsibilities

  • Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and assisting them efficiently.
  • Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
  • Maintain a high level of professionalism and customer service etiquette in all interactions.
  • Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
  • Meet or exceed performance targets, including response time.
  • Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.

Requirements and Qualifications

 

  • Matric qualification
  • Excellent written communication skills with a strong command of grammar and spelling.
  • Previous customer service or chat support experience is a plus but not required.
  • Strong problem-solving skills and the ability to think quickly and logically.
  • Proficiency in using computers and familiarity with chat and messaging platforms.
  • Ability to multitask effectively and handle multiple chat conversations simultaneously.
  • Empathy, patience, and a customer-focused attitude.
  • Willingness to work flexible hours, including evenings, weekends, and holidays if required.
  • Team player with strong interpersonal skills.
  • Ability to adapt to changing processes and technologies.

 

 

 

 

Salary and rates including allowances, incentives: R35 per Hour for the first 3 months probation - once deemed competent you will earn a basic salary of R7 000.00 per month

Days & times of work:

The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.

 

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