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Creating purposeful careers as we build the future of contact centre solutions

Job Title
HR Head
Employment Type
Full Time
5 to 8 years
Job Published
11 August 2023
Job Reference No.

Job Description

What You’ll be Doing

  • Work closely with Operations to ensure our people initiatives reap the desired results, whether it be employee engagement, employee satisfaction, query handling etc.
  • Ensure the HRBP’s are handling all IR related matters swiftly, to ensure minimal impact to the operations floor.
  • Offer advice on more complex cases, to ensure decisions are not delayed due to lack of labour knowledge.
  • Monitor and evaluate payroll processes to mitigate potential financial loss to the business.
  • Develop and implement HR strategies in support of business goals and objectives.
  • Manage the company’s talent acquisition objectives by working closely with the Lead Recruiters in the different regions.
  • Support the recruitment teams with strategic interventions aimed at increasing and improving the company’s attraction and visibility.
  • Design campaign specific competency-based interview guidelines, and train the teams accordingly, to ensure understanding and impact of interview styles.
  • Closely monitor attrition at the various stages of an employee’s life cycle, with a specific attention given to the first 3 months.
  • This must be done in order to assess the effectiveness, and possible redesign of the recruitment process.
  • Monitor the effectiveness of our Induction and Onboarding process and propose impactful changes to enhance its outcome.
  • Work closely with partners such as BPESA, and CapeBPO to ensure the company leverages off the various initiatives.
  • In collaboration with marketing, contribute to the quarterly newsletter.
  • Support current and future business needs through the development, engagement, motivation and retention of human capital.
  • Foster and nurture a positive working environment.




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