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Job Title
Campaign Manager
Employment Type
Full Time
5 to 8 years
Job Published
13 September 2023
Job Reference No.

Job Description

CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional outsourced solutions to our clients. We are seeking a highly skilled and results-driven Campaign Manager for our Outbound Sales division. As a Campaign Manager, you will be responsible for planning, executing, and optimizing outbound sales campaigns to drive revenue growth and exceed client expectations.


Key Responsibilities:

Campaign Strategy and Planning:

  • Develop comprehensive campaign strategies aligned with client goals and industry best practices.
  • Define campaign objectives, target audience, and key performance indicators (KPIs).
  • Create and manage campaign budgets and timelines.


Team Leadership:

  • Lead a team of team leaders, sales agents, trainers, and support staff to ensure campaign success.
  • Ensure team leaders performance reviews are conducted regularly, and constructive feedback is given for performance improvement.
  • Foster a collaborative and high-performance culture within the team.


Campaign Execution:

  • Oversee the execution of outbound sales campaigns, ensuring adherence to scripts and compliance standards.
  • Monitor campaign performance, analyse data, and make data-driven decisions to optimize results.
  • Implement strategies to increase sales conversion rates and achieve revenue targets.


Reporting and Analysis:

  • Generate and analyse campaign reports to track KPIs, identify trends, and recommend improvements.
  • Provide regular reports to clients and internal stakeholders, summarizing campaign performance and actionable insights.


Compliance and Quality Assurance:

  • Ensure that all campaign activities comply with industry regulations and client-specific requirements.
  • Implement and maintain rigorous quality assurance processes to uphold service quality.


Qualifications and Requirements:

  • 5+ years of experience as a Campaign Manager in an outbound sales environment within the BPO industry.
  • Strong leadership and team management skills.
  • Excellent communication and client-facing abilities.
  • Analytical mindset with the ability to interpret data and make strategic decisions.
  • Knowledge of outbound sales processes, techniques, and compliance standards.


Why Join CallForce:

Competitive salary and performance-based bonuses.

Opportunities for career advancement within a growing BPO organization.

Collaborative and supportive work environment.

Access to ongoing training and development programs.

Engage with a diverse client portfolio and exciting sales campaigns.




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