Contact Us
LogoSmall

Creating purposeful careers as we build the future of contact centre solutions

Filters

City
Industries
Date Posted

Customer Service - Front Line Reference No: 2594789655 | Cape Town, South Africa | Posted on: 05 December 2022

Description Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.   The successful applicant will be responsible for but not limited to the following job functions: Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved Servicing our members in a customer centric way to ensure that we live by our service principles Investigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain. Maintaining the customer relationship database and logging call details as per procedure in order to address query. Achieving and exceeding key performance metrics relating to service delivery Working hours : The contact center operates on a 24/7 basis and shifts are rotational   This is predominately an office based position in the CBD, Cape Town however we may offer a hybrid working solution. Competencies and Skills required Delivering results and meeting customer expectations Presenting and communicating information Excellent verbal and written communication skills Analyzing, Writing, and reporting Deciding and initiating action Working with people Following instructions and procedures Time management Education and experience required *Preferred: Minimum of 6 months to one year working experience in a contact center environment in Customer Service or Sales Matric (Compulsory) Basic MS Office Skills / Computer literate The Business Writing Skill (Advantageous) Clear Credit & Criminal Record. Must be South African Citizen Available immediately / 2 weeks notice Fiber at home compulsory to accommodate potentially working from home when required Salary : R 9500 per month PLEASE ATTACH YOUR CV'S!!! Company Description CallForce Direct is a specialized recruitment agency and BPO, focusing on human development and empowerment of South Africans within the Call Center environment. Our client, a reputable and established provider in the petroleum industry is seeking experienced and dedicated customer service consultants in Cape Town Town. Successful applicants will receive full product and systems training over a 6 week period. This position requires a candidate residing in Cape Town, fully Covid-19 vaccinated as per Policy, a high caliber track record of customer service and available for the assessments and interview process in January 2022.   Should you receive no feedback within 14 working days, consider your application unsuccessful    
Salary: R9500

Tech Support Team Leader Reference No: 3811782397 | Cape Town, South Africa | Posted on: 01 December 2022

We're looking for a Tech Support Team Leader to join our professional team of technical support agents for Vodacom FTTH in Cape Twon CBD. The objective of this role is to provide guidance and support to the team with regards to setting up, measuring and meeting performance targets. We are aiming for speed, efficiency, increase in quality service delivery that makes a positive impact on our customers in a collaborative, supportive environment that drives a "people-first" culture.  Key Competencies & Skills Drive operational and technological efficiencies within the team Manage daily operations  Monitor team performance against target on a day-to-day basis, and implement changes where appropriate  Ensure the individual team members' service standards are adhered to e.g. meeting and exceeding targets, team productivity, data conversions, talk interactions captured etc. Handle difficult customer complaints or enquiries  Drive quality control and ensure corrective actions are taken where required Manage administrative workloads and outbound projects Proactively encourage high performance  Coach low performers within the team Adhere to all HR policies and procedures  Ensure adherence to Health, Safety and Environmental legislature  Qualifications & Experience Matric At least 3 years' experience in a leadership role, in contact centre  Must be technologically savvy  Certificate in supervisory management, ideal but not essential  Willingness to work shifts  Willingness to work Saturdays and overtime, as required Understanding of IR and HR policies  Ability to handle escalations and take ownership Working Hours  06h00 – 22h00 Monday to Sunday
Salary: R15000 to R14999

Fuel Distribution Team Lead Reference No: 683359183 | Cape Town, South Africa | Posted on: 25 November 2022

Purpose To manage the bulk fuel delivery schedule produced by the Schedulers, in order to offer delivery support service to the retail and commercial customer base by accommodating delivery requests, problems or emergencies which may emanate from the customers. To timeously act on requests from the depots ensuring a continuous and uninterrupted delivery operation.   Background / Organisation: Situated in the outbound scheduling department, this position has been designed to deliver an efficient, effective and accurate avenue through which the bulk fuel customer/Retailer is able to obtain immediate assistance with regards to all delivery related problems and enquiries   Principal Accountabilities Inbound and Outbound Call queries: End to end query management within SLA, and logged in CRM accordingly Internal and External Stakeholder management and reporting 18/7 Operation with 12hr shift patterns Strict adherence and application of all HSEQ policies and procedures Collaboration with internal stakeholders to ensure successful execution of schedules and escalating deviations from plan whilst ensuring stakeholders are communicated to. Enable all activities to assist the Scheduler in optimal planning and the Depot in the execution of plan   Major Challenges (optional) Continuously find solutions to delivery problems while successfully balancing service and cost elements. Consistently perform at a in line with delivery control KPI requirements Perform consistently in a pressurized 24/7 environment.   Competencies / Experience Required NQF6 or 6 years in Transport – Oil industry preferable Comprehensive understanding of transport economics Basic understanding of the end-to-end Fuels Supply Chain Strong problem solving & communication skills Strong communication skills Trouble shooting abilities Strong interpersonal skills and ability to deal with people at all levels both within the department and at depots – ability to nurture relationships Strong analytical skills Computer literacy including SAP, Excel and, Power-point Working knowledge of OIR and CRM Self-motivated and pro-active stance to all job related tasks
Salary: Negotiable

International Outbound Sales Consultant Reference No: 3015630807 | Cape Town, South Africa | Posted on: 26 October 2022

Let's do this! If you've got what it takes, then get your fingers ready!! Note: Read thoroughly with understanding. US-based client is looking for dynamic outbound agents to call trial and/or recently lapsed trial customers to get them to become paid subscribers to satellite and online entertainment services on the night shift. This is a no cold calling center with more of a hot lead base of customers using the list of the 3-month free-trial subscribers. Education and Experience: Matric English language proficiency Minimum 1-year outbound sales experience within an international center is required Typing speed of minimum 35 wpm Key Competencies and Skills: Excellent communication skills Persuasiveness Negotiation skills Salary Per productive hour, shift and travel allowance provided and incentives. Working Hours: Monday to Saturday Rotational shifts from 15h00pm – 04h00am Company Description: CallForce is an award-winning BPO service provider delivering innovative and customized contact centre solutions from South Africa to the global market. Our vision is to bring significant contribution to the South African GBS industry objective of creating 500 000 new jobs servicing offshore markets by 2030 and give the talented youth of South Africa an opportunity to gain skills and experience to launch purposeful career opportunities. Salary: R6,500 (basic plus commission) and incentives. Attach those CV's and GOOD LUCK!!!
Salary: R6500

BPO Facilities and Maintenance Manager Reference No: 1167221734 | Cape Town, South Africa | Posted on: 24 October 2022

TTEC has proudly partnered with CallForce to support the launch of our newest global location. CallForce is supporting us by hiring and onboarding our professionals.Role/Purpose: Manages a safe, attractive and functional physical environment for all employees. In support of the department vision to create an exceptional workplace. Develops, implements, and maintains facility programs that reflect the priorities of continuous improvement, automation, thinking globally and identifying best practices, while at the same time working to reduce TTEC’s financial exposure. Core Responsibilities: Proactively manages complete facility maintenance of building/sites including but not limited to maintaining superior condition of company space; acting as the landlord/vendor liaison. Review government regulations, renewal of operating licenses, work permits, and other requirements from the authorities related to the business. Effectively leads and manages Facilities team, within the department’s SLA and KPIs standards. including but not limited to Facilities Technicians, Service Contractors, Facilities Systems (BMS), Security Team, Janitorial Team and all critical equipment contractors. Maintains various facility systems such as HVAC, CCTV, turn styles, elevators, electrical stairs, utilities, and systems such as emergency generator, UPS, lighting, security, and Fire Detection and Alarm System (FDAS). Establishes and manages Facilities budget (Opex and Capex), creating the purchase requisitions including supplies, follow up on invoices payments and is responsible for reporting financial information. In conjunction with corporate real estate evaluates present and future needs for real estate. Develops and maintains standards to manage relationships with facility related vendors such as Janitorial, Security, HVAC, CCTV, turn styles, elevators, electrical stairs, utilities, and systems such as emergency generator, UPS, lighting, and Fire Detection and Alarm System (FDAS). Conducts QBRS will all facilities related vendors. Effectively manages customer expectations and ongoing customer relations. Communicates status and timeline of facility maintenance projects, enhancements, and changes. Implement and communicate policies that will impact on safety and security to customers to include the Risk Management policies pertaining Information Security and Management System. Manages facility programs covering disaster preparedness and recovery and coordinates with headquarters division to implement company-wide Emergency Response Plan. Being the point of contact during a disaster situation to return safely to operations, requires to be available or have a designee to response in timely manner. Maintains and oversees facilities architectural drawings and floor plans. Ensures all construction drawings and floor plans are accurate and up to date. Maintains the database of the facilities fixed assets and it’s ranking.   Based on geographic location could be the point of contact from the Facilities perspective for:   Assist with Environmental questions / issues. Acts as Emergency Manager during emergencies like calamities, fire, etc. Commander of Emergency Control Organization (ECO) Support. Has the full control of ECO activation within the area of responsibility. Updates Emergency Director on the emergency situations. Assist with Health Safety and Environment issues.
Salary: Negotiable

Social Media Consultant Reference No: 469251521 | Cape Town, South Africa | Posted on: 21 October 2022

Title: Social Media Support Customer Service Representative   Role description and duties: Deliver an exceptional customer experience by assisting customers in resolving queries via all Social Media Platforms. Achieve service levels in compliance with company directives.   Duties and responsibilities: Responsible for resolution of customer queries with high professionalism First response on Social media platforms such as Facebook, Twitter, Instagram etc. Understanding and ownership of customer queries and complete management the process to resolve issues escalated. Assist and resolve incidents according to processes and procedures. Ensure excellent customer service and effective and efficient problem-solving. Preserve and build relationship with customers and other stakeholders on behalf of the business. Effectively follow up on emails etc. including other key commitments made to clients. Reduce escalated incidents in line with SOPs and policy. Provide exceptional support in writing Submit reports including progress reports and analysis of information and statistics. Data capture customer info, escalated incidents and the processing of the ticket data Requirements: Matric/NQF Level 4 Equivalent  Excellent comprehensive skills Excellent writing and reading skills Excellent typing skills Be social savvy Previous experience is advantageous Leadership and communication skills Good presentation skills both verbally and written Stable internet connection at home 6 months Customer service experience 6 months Social Media Experience  Salary and rates including allowances, incentives:  you will earn a basic salary of R7 000.00 per month Days & times of work: The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays  
Salary: R7000

BPO Customer Service Team Leader Reference No: 3891064221 | Cape Town, South Africa | Posted on: 21 October 2022

At TTEC, we’re all about the Human Experience. Elevated. As a Service Delivery Team Lead in Cape Town, South Africa you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. TTEC has proudly partnered with CallForce to support the launch of our newest global location. CallForce is supporting us by hiring and onboarding our inaugural classes of customer experience professionals. You'll want to get in on the ground floor as many of our early employees in other markets have seen expedited career growth with TTEC. What You’ll be Doing Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, you’ll support and motivate your team to make sure they’re on track to meet goals. You’ll work to answer associate’s questions, issues, and customer escalation while ensuring quality customer experience on every call as you’re the first line manager for your team. You’ll report to the Operations Manager. We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility. During a Typical Day, You’ll Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects Bring your time management and organizational skills to manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team Motivate and develop your team with your open, honest manner and high level of integrity in providing feedback and acknowledging a job well done What You Bring to the Role Grade 12 Continuously promote a performance-driven culture and always work towards reaching for amazing Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks Consistently mentor and inspire others Customer focused mindset Computer savvy What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you, including a basic salary of R 20 000, plus a R 2 000 medical aid contribution to a Discovery Health plan of your choice and other benefits including provident fund and life cover
Salary: R20000

BPO Trainer Reference No: 3369871953 | Cape Town, South Africa | Posted on: 21 October 2022

At TTEC, we’re all about the Human Experience. Elevated. As a Trainer in Cape Town, South Africa you’ll be a part of planning, facilitating and managing the new hire training process for associates in training at TTEC, to include both client and TTEC required training courses while you also #ExperienceTTEC, an award-winning employment experience and company culture. TTEC has proudly partnered with CallForce to support the launch of our newest global location. CallForce is supporting us by hiring and onboarding our inaugural classes of customer experience professionals. You'll want to get in on the ground floor as many of our early employees in other markets have seen expedited career growth with TTEC.   What You’ll be DoingDo you have a passion to train and guide others towards best practices? Do you love helping set someone up for success? In this role, you’ll support and actively engage new hires in a training environment to develop their knowledge of our values, employee workspaces, time keeping apps, and training on client products and procedures. You’ll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process. We’re looking for a Trainer to welcome and excite new hires as they start their new careers.   During a Typical Day, You’ll Inspire and motivate learners to reach for amazing Mentor and coach new hires within client training goals and time frames Bring your interest in helping others to start their career journeys successfully Deliver high quality client product training What You Bring to the Role High school diploma or equivalent 2 years or more in training and adult learning or call center experience Team building and nurturing an inclusive learning environment Engage and support your trainees in making sure they have the proper tools and systems knowledge to accomplish day-to-day tasks Computer savvy Encouraging coaching skills Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, Zoom or ability to learn technology quickly   What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you, including a basic salary of R 22 500, plus a R2000 medical aid contribution to a Discovery Health plan of your choice and other benefits including provident fund and life cover
Salary: R22000 to R22500

BPO Operations Manager Reference No: 2598930931 | Cape Town, South Africa | Posted on: 21 October 2022

At TTEC, we’re all about the Human Experience. Elevated. As an Operations Manager in Cape Town, South Africa you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. TTEC has proudly partnered with CallForce to support the launch of our newest global location. CallForce is supporting us by hiring and onboarding our inaugural classes of customer experience professionals. You'll want to get in on the ground floor as many of our early employees in other markets have seen expedited career growth with TTEC. What you'll be doing:• Develop and implement plans to successfully deliver exceptional results on campaigns• Handle client interface, deliver on SLA requirements• Focus on providing differentiation in a highly competitive industry by exceeding client expectations• Continuously promote a performance-driven culture and always work towards reaching for amazing results• Ensure that reporting and informational needs are met, and that management is kept well informed of daily activities and significant problems• Achieve financial and non-financial targets.• Improve the key success metrics associated with goals including: o Customer Satisfaction Scoreo Service Level Goalso Quality Goals During a typical day, You'll• Lead, develop, motivate, operational teams• Manage the Contact Centre workforce. motivate and manage supervisory team• Ensure optimal service delivery through scheduling and continuous process improvement.• Coordinate training on new or revised information relating to services, products or processes of projects• Ensure all customer questions and complaints are resolved in a timely manner• Brainstorm with the team around issues or challenges that may hinder optimum performance and give recommendations to improve performance• Handle employee related issues. Monitoring attendance, punctuality and leave • Analyze data to determine operational trends and provide solutions to increase sales, service and quality levels in order to achieve and exceed targets and KPAs• Set up and manage performance measures.• Deliver daily, weekly and monthly reports.• Manage operating budgets. • Develop rewards and recognition incentives/programs.• Assist in forecasting resource requirements and ensure that recruitment campaigns are carried out in a timely manner to ensure that sufficient resources are in place to achieve agreed contact centre service, sales and quality targets• Continually review internal systems, procedures and processes to ensure resource and operational efficiency, and make appropriate recommendations for any required changes• Work with IT and Infrastructure to ensure optimal operational efficiencies• Understand customers’ needs and identify solutions that meet the requirements of the customer What you bring to the role• Matric• Certified Call Centre Manager or equivalent qualification, a distinct advantage• 3-5 years’ experience in a BPO Call Centre Management position • Knowledge of and experience in managing to strict client SLAs• Ability to motivate and manage supervisory team • Solid understanding of reporting and budgeting procedures• Solutions focused - ability to think outside the box• High Proficiency in English Skills• Outstanding communication and interpersonal skills• Ability to drive outcomes• Excellent organizational and leadership skills with a problem-solving ability• Self-confidence and leadership qualities• The ability to establish rapport with people at all levels• Excellent knowledge of management methods and techniques• Advanced troubleshooting and disaster recovery experience• Effective communication skills, including ability to communicate clearly, concisely, and professionally, both verbal and in writing.
Salary: Negotiable

Customer Service Representative Reference No: 2069138652 | Cape Town, South Africa | Posted on: 19 October 2022

Join our team of customer service associates within an award-winning employment experience & company culture, as we strive to create customer experience bliss!   What You’ll be Doing Do you have a passion for helping others & ensuring peace of mind? In this role, you’ll work to resolve the customer’s issues swiftly & handling customer enquiries telephonically and email correspondence.  Key responsibilities: Answer inbound voice calls from customers regarding automotive queries Calling customers back with relevant feedback Conduct research to provide answers for customers to resolve their issue Identify and respond to the customers’ needs with helpful solutions, delivering a high-quality service Apply empathy and patience when dealing with irate customers Apply excellent listening skills and probing techniques to establish relevant information to resolve the query Requirements Matric National Diploma with English as a 2nd language subject pass mark 2 years call centre and BPO level experience – Mandatory 1-year Complaints handling or cases management– ideal/ beneficial Technical query handling – ideal/beneficial Stakeholder and negotiation skills – Mandatory Experience of UK customer- beneficial experience working on any inbound UK campaign (insurance, telco, retail and/or utility) would be beneficial. C1 level language – Mandatory Experience of multiple systems: Microsoft, email, excel proficiency- Mandatory Working Hours 09h00 – 23h00 Monday to Sunday on rotational shifts Salary – R9 000 Benefits after probation: Medical Aid- Kaelo Flexiplan;  Basic Life Cover Funeral Cover Pension Fund: company and employee contribution Employee Assistance Program: 24 hours trauma counselling, etc. What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds A Bit More About Your Role We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You'll report to Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
Salary: R9000

Project Recruiter Reference No: 825676102 | Cape Town, South Africa | Posted on: 18 October 2022

Talent Acquisition Specialist Our international client is looking for a Talent Acquisition Specialist to fulfil an end-to-end recruitment function in our Western Cape office. What You’ll be Doing Advertising & sourcing candidates for an international client. Completing telephonic screening, competency-based interviewing, and all compliance checks. During a Typical Day, You’ll Write adverts and post on various platforms Implement initiatives & referral initiatives to attract outbound sales candidates Ensure fulfilment of the end-to-end recruitment function including sourcing, telephonic screening, competency-based interviews, assessments, compliance & all other related functions All administrative related duties Ensure high quality standards are adhered to Requirements At least 1 year recruitment experience, preferably experience in sourcing call center candidates Confident, dynamic & well spoken Passion for recruitment   Working Hours Monday to Friday 8am to 5pm Salary – R35 per Hour   
Salary: R1400

Outbound Telesales Agent Reference No: 3752483479 | Durban, South Africa | Posted on: 10 October 2022

We are looking for SALES CHAMPIONS to join our high performing sales team in a well-established telecommunications operation. If you are money-hungry, tenacious and love the world of sales, then this is for you! Salary R 4 500 Basic + potential commission earnings of up to minimum R 15K per month   Key Responsibilities Cold call pre-existing and new customers to sell variety of products & services Offer professional advice to clients for upgrades Set up new customer accounts and update existing records Keep up to date and fully informed on product comparisons and new products Be compliant in all activities in accordance with regulations and professional guidelines and ethics & business rules Requirements Min 1 – 2 years outbound sales experience Strong sales ability & ability to handle client objections Proven track record of meeting sales targets Excellent communication skills in English & 1 other language Background in telecommunications will be an advantage Clear criminal record Working HoursMonday to Friday & alternate Saturdays LocationDurban Central
Salary: Negotiable

Sales Trainer Reference No: 1786291204 | Johannesburg, South Africa | Posted on: 22 September 2022

We're looking for a vibrant Sales Trainer to join our team in Johannesburg to confidently deliver training that continuously improves the content and delivery styles for new trainees and existing agents.  Responsibilities Facilitate training group as per Client curriculum requirements Transfer of skills into different campaigns and accounts required for various industries Conduct Training Needs Identification as per project requirements and report findings Attend Quality Calibration sessions and ensure variance is less than 5% Take Calls for minimum 4 hours each month Attend TTT with client or Master Trainer and ensure period sign off/certification is up to date Self-upskill on industry updates and relevant knowledge Communicate with team on Knowledge and Skill updates for relevant campaigns Coordinate with OPS manager to help transition agents from Training to incubation as per expectations Coach own Trainees on observed Knowledge and Skill gaps Manage Attrition within Training groups with regular one-on-ones Review Training content and suggest new ways of delivery to improve effectiveness Complete Training Administrative tasks as per set timelines Continuously monitor Process and Knowledge updates and suggest changes to Training content and delivery Keep up to date with changes by attempting monthly Knowledge Assessment Qualifications & Experience Minimum 2 Years’ experience as a L&D Sales trainer Experience within BPO Sector Experience in telecommunications industry ideal  Experience in both inbound and outbound sales
Salary: Negotiable

Vehicle Warranty Sales Agent Reference No: 1487522029 | Johannesburg, South Africa | Posted on: 13 September 2022

We're looking for a Vehicle Warranty Sales Agent to join our professional team of Sales Consultants focused on creating growth opportunities and increasing market share through the sale of their vehicle warranty product.  Key Responsibilities Maximise policy sales and monthly written premium in a compliant and customer centric manner. Be responsive, courteous and professional in dealing with the Company’s supporting lead providers and customers. Execute the sales process with skill, knowledge, diligence and integrity. Apply or provide competitor quotes where necessary relative to customer needs in order to provide options to customers. Optimise each lead by selling additional products where these are available. Use appropriate interpersonal skills and communication methods to gain acceptance of our products from potential customers. Accurately identify the needs of the customer by asking effective questions and listening attentively. Match benefits accordingly and demonstrate how a product satisfies their needs. Understand objections and overcome them with an appropriate response. Strive to become an expert in your field through observation and collaboration. Continuously improve skills through practicing areas identified for improvement. Share ideas and insights with the team in pursuit of continuously improving the effectiveness of the sales team. Be self-motivated, maximise productivity and able to manage one’s time effectively when working from home. Minimum Requirements Matric  RE5 FETC: Short-term insurance NQF4 ideal  2 years call centre sales experience 1 year warranty/VAPS sales experience is essential Fluency in English is essential plus one other official language. What you can expect: Value driven company with a focus on “People come First” Supportive Management team Growth opportunities A hybrid working model
Salary: Negotiable

Commercial Insurance Consultant Reference No: 204245648 | Cape Town, South Africa | Posted on: 13 September 2022

Description There is an exciting career opportunity available within a well-established insurance sales company, for an Insurance Consultant, who will be based in Cape town.   What You’ll be Doing   The successful candidate will be servicing broker requests, including enquiries. Key Responsibilities Providing telephonic support to the intermediary on record, authorized representatives from the brokerage, and Broker Services Dealing with general Agri Asset insurance and policy specific enquiries, and amendments Adhering to underwriting and regional criteria requirements Managing the expectation on expected turnaround times for already submitted requests KNOWLEDGE AND SKILLS Excellent verbal and written communication skills Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients Ensure adherence to quality, compliance and accreditation standards Conduct efficient administration Optimizing work processes PERSONAL ATTRIBUTES Customer Service Team Support Communicates effectively Situational Adaptability Action Oriented Minimum Requirements Grade 12 (Matric) witho Minimum 50% for Mathso Average score of 50% in all other subjects Relevant insurance qualification would be advantageous at NQF 5 2 years’ experience in short term insurance commercial lines and/or Agri Asset would be advantageous Experience in commercial and / or Agri Asset policy administration and underwriting Working Hours 08h00 – 17h00 Monday to Friday  
Salary: R14000 to R14500

Sales Team Leader Reference No: 4138320767 | Cape Town, South Africa | Posted on: 12 September 2022

The suitable and successful candidate will be responsible for leading and managing a team of Outbound Sales Consultants/Agents as per SLA. Product comprehension of sales and customer care coupled with proactive client interface ability would be critical functions for the role   Team leadership and management Guide agents by demonstrating exceptional customer satisfaction Guide, coach and Determine training needs for staff. Communicate job expectations to Agents Harness agent’s potential to perform optimally Tailor recommendations to improve Consultants on reaching their targets. Monitor attendance, punctuality and leave of personnel Keep to date and abreast of industry trends industry trends Manage requests/escalations between different business units to solidify resolution outcomes Report on a regular basis on statistics, data, ratios, attrition, and terminations Examine and indicate areas of improvement for systems, policies and processes used and propose solutions Frequent monitoring of metrics, data and reporting on operational status Manage quality assurance Oversee the overtime process and monitor different shifts that are in place   Requirements Completed Matric A minimum of 3 years outbound management experience   Competencies Strong ability to manage a sales team Strong ability to empathise with customer Strong problem-solving skills Ability to resolve escalated customer issues Drive Sales Ability to multi-task
Salary: R13000 to R15000

Sales Team Leader Reference No: 2881433195 | Johannesburg, South Africa | Posted on: 12 September 2022

We're looking for a Sales Team Leader to join our professional team of sales consultants in Sunninghill, Johannesburg.  The objective of this role is to provide guidance and support to the team with regards to setting up, measuring and meeting performance targets. We are aiming for speed, efficiency, increase in sales and quality service delivery that makes a positive impact on our customers in a collaborative, supportive environment that drives a "people-first" culture.  Key Competencies & Skills Drive operational and technological efficiencies within the team Manage daily operations  Monitor team performance against target on a day-to-day basis, and implement changes where appropriate  Ensure the individual team members' service standards are adhered to e.g. meeting and exceeding targets, team productivity, data conversions, talk interactions captured etc. Handle difficult customer complaints or enquiries  Drive quality control and ensure corrective actions are taken where required Manage administrative workloads and outbound projects Proactively encourage high performance  Coach low performers within the team Adhere to all HR policies and procedures  Ensure adherence to Health, Safety and Environmental legislature  Qualifications & Experience Matric At least 2 years' experience in a leadership role, in contact centre sales Must be technologically savvy  Certificate in supervisory management, ideal but not essential  Willingness to work shifts  Willingness to work Saturdays and overtime, as required Understanding of IR and HR policies  Ability to handle escalations and take ownership Working Hours  08h00 – 17h00 Monday to Friday
Salary: Negotiable

Tech Support Customer Service Representative Reference No: 3153491299 | Cape Town, South Africa | Posted on: 09 September 2022

Deliver an exceptional customer experience by assisting customers in resolving inbound technical service enquiries in a call center environment. Achieve service levels in compliance with company directives.  Duties and responsibilities: Responsible for resolution of customer queries with high professionalism from the moment of escalation in line with given timelines as per SLA Understanding and ownership of customer queries and complete management the process to resolve issues escalated. Assist and resolve incidents according processes and procedures. Resolve FTTH issues through effective troubleshooting and configuration. Ensure excellent customer service and effective and efficient problem-solving. Preserve and build relationship with customers and other stakeholders on behalf of the business. Effectively follow up on calls including other key commitments made to clients. Reduce escalated incidents in line with SOPs and policy. Provide exceptional support to the rest of the team inclusive of 2nd line up Field Engineers. Submit reports including progress reports and analysis of information and statistics. Data capture customer info, escalated incidents and the processing of the ticket data Education and Experience: Matric English language proficiency Minimum 1 year inbound technical support experience within a center required  Typing speed of minimum 35 wpm Key Competencies and Skills: Excellent communication skills Tech support  persuasiveness tenacious negotiation skills stress tolerance effective time management Salary and rates including allowances, incentives: R35 per Hour for the first 3 months probation - once deemed competent you will earn a basic salary of R6 000 with an additional R1 000 if you meet your kpi's each month. Shift allowance and travelling allowance. Days & times of work: The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.
Salary: R6000 to R9000

Sales Trainer Reference No: 345100043 | Johannesburg, South Africa | Posted on: 05 September 2022

We're looking for a Sales Trainer to join our team in Johannesburg to confidently deliver training that continuously improves the content and delivery styles for new trainees and existing agents.  Responsibilities Facilitate training group as per Client curriculum requirements Transfer of skills into different campaigns and accounts required for various industries Conduct Training Needs Identification as per project requirements and report findings Attend Quality Calibration sessions and ensure variance is less than 5% Take Calls for minimum 4 hours each month Attend TTT with client or Master Trainer and ensure period sign off/certification is up to date Self-upskill on industry updates and relevant knowledge Communicate with team on Knowledge and Skill updates for relevant campaigns Coordinate with OPS manager to help transition agents from Training to incubation as per expectations Coach own Trainees on observed Knowledge and Skill gaps Manage Attrition within Training groups with regular one-on-ones Review Training content and suggest new ways of delivery to improve effectiveness Complete Training Administrative tasks as per set timelines Continuously monitor Process and Knowledge updates and suggest changes to Training content and delivery Keep up to date with changes by attempting monthly Knowledge Assessment Qualifications & Experience Minimum 2 Years’ experience as a L&D Sales trainer Experience within BPO Sector Experience in both inbound and outbound sales
Salary: Negotiable

Customer Service Consultant Reference No: 2887697701 | Johannesburg, South Africa | Posted on: 01 September 2022

Role Purpose:  To provide excellent customer service through multiple channels (face to face, telephonic, internal, external, etc) by facilitating query resolution, processing customer request and managing customer’s expectations.   Responsibilities:  Drive significant growth and profitability in the context of cost management. Deliver exceptional service that exceeds customer and stakeholder’ expectations through proactive, innovative and appropriate solutions. Manage SLA's with internal and external service providers. Engage with the customers in a professional way as specified in the service standards. Ensure customers’ needs and expectations are understood. Process the customers' requests in an efficient and effective way. Resolve all customer queries efficiently, and within agreed timelines. Build and maintain relationships with internal and external parties to support the business strategy Maintenance of expert knowledge on product including pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets. Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information and systems relevant to the customer query/request. Comply with governance in terms of legislative and audit requirements Track, control and influence business activities with the specific aim to increase sales and service efficiencies. Manage own development to increase own competencies.   Qualifications and ExperienceGrade 12, Tertiary qualification, Banking qualification Computer Literacy 1 to 2 years in customer service
Salary: Negotiable

QA Analyst (Call Centre) Reference No: 334739193 | Johannesburg, South Africa | Posted on: 01 September 2022

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall Callforce customer’s experience. Experience and skills required: 2-3 years experience in a similar role Excellent verbal, written and interpersonal communication skills Outstanding customer service skills and dedication to providing exceptional customer care Must be self-motivator and self-starter Focus on quality and customer service Exceptional listening and analytical skills Solid time management skills Must be able to effectively deal with people at all levels inside and outside of the Company Creative ability & writing proficiency Ability to multitask and successfully operate in a fast paced, team environment Must adapt well to change and successfully set and adjust priorities as needed Responsibilities:  Participates in design of call monitoring formats and quality standards. Performs call monitoring and provides trend data to site management team. Uses quality monitoring data management system to compile and track performance at team and individual level. Monitors customer care email responses. Participates in customer and client listening programs to identify customer needs and expectations. Provides actionable data to various internal support groups as needed. Coordinates and facilitates call calibration sessions for call center staff. Provides feedback to call center team leaders and managers. Prepares and analyzes internal and external quality reports for management staff review. Perform other duties as assigned.
Salary: Negotiable

Customer Service agent Reference No: 3992419714 | Cape Town, South Africa | Posted on: 29 August 2022

Description Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.   The successful applicant will be responsible for but not limited to the following job functions: Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved Servicing our members in a customer centric way to ensure that we live by our service principles Investigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain. Maintaining the customer relationship database and logging call details as per procedure in order to address query. Achieving and exceeding key performance metrics relating to service delivery   Working hours : The contact center operates on a 24/7 basis and shifts are rotational   This is predominately an office based position in the CBD, Cape Town however we may offer a hybrid working solution. Competencies and Skills required Delivering results and meeting customer expectations Presenting and communicating information Excellent verbal and written communication skills Analyzing, Writing, and reporting Deciding and initiating action Working with people Following instructions and procedures Time management Education and experience required *Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales Matric (Compulsory) Basic MS Office Skills / Computer literate The Business Writing Skill (Advantageous) Clear Credit & Criminal Record. Must be South African Citizen Available immediately / 2 weeks notice Fibre at home compulsory to accommodate potentially working from home when required  Must be fully vaccinated  Salary : R 9500 per month  
Salary: R9500

Outbound B2B Sales Consultant Reference No: 2654789992 | Johannesburg, South Africa | Posted on: 23 August 2022

Outbound B2B Sales Consultant We are looking for B2B SALES CHAMPIONS to join our high performing sales team in a well-established telecommunications operation. If you are money-hungry, tenacious and love the world of sales, then this is for you! During a Typical Day, You’ll · Cold calling pre-existing and new clients to sell variety of products & services · Offer professional advice to clients for upgrades · Set up new customers accounts and update existing records · Keep up to date and fully informed on product comparisons and new products · Be compliant in all activities in accordance with regulations and professional guidelines and ethics & business rules Requirements · Clear criminal record · Min 6 months – 2 years outbound B2B sales experience · Strong sales ability & ability to handle client objections · Proven track record of meeting sales targets (Previous Pay slips to be presented)  · Background in telecommunications will be an advantage Working Hours · Monday to Friday & alternate Saturdays Salary – Basic + potential commission 
Salary: Negotiable

Dialer Analyst Reference No: 3733803594 | Johannesburg, South Africa | Posted on: 19 August 2022

PURPOSE OF THE ROLE Build, monitor and maintain all outbound activity call sloping strategies. Design, monitor and manage weekly activity campaign schedules. Produce real-time performance and productivity data to support the operational management team, focusing on strong performance, quality and compliance standards. Improve the top-line business decision-making processes by collecting, analysing, and reporting of data on the various campaigns DUTIES AND RESPONSIBILITIES Ensure dialer execution is aligned to all business unit KPI’s Automate data loading within the dialer. Drive innovation and strategy in the current dialer platform. Real time analysis & monitoring of dialer campaigns to ensure compliance and adherence to set KPI’s Real time Management of the dialer to ensure optimal agent productivity. Identify and communicate any data anomalies or agent behavior issues to Senior Operations Team in real time. Dialer Incident Management Regular maintenance of the dialer. Understanding of client requirements and ensuring the correct Dialer strategy is implemented Monitor, analyse & report on the dialer requirements across the various campaigns Regular Reporting and updates on lead usage at agent level. Drive dialer metrics (Answer Rate/ RPC Rate) to influence conversion to sales. Analysis of dialer outputs and results as well as the implementation of changes and improvements. Create reports that business can use to monitor metrics and make decisions. Analyse Dialer data and share opportunities for improvement. Develop and manage strategy to run outbound campaigns, ensuring the saturation and penetration targets are achieved Collaborate with internal and external partners to maximize achievement of business goals QUALIFICATIONS AND EXPERIENCE REQUIRED Matric / Grade 12 A relevant certificate or diploma is preferred Minimum of 3 - 5 years of experience as a Dialer administrator in a Contact Centre is required Familiarity with reporting to a sales and service Operations. 2-3 years’ experience working as a Dialer administrator in a sales Outbound Contact Center. Experience in working with Microsoft BI Tools (SQL/SSIS/SSRS/SSAS/PowerBI) Experience in working MySQL Expert capability in Microsoft Excel Knowledge of business processes and functional area Experience in estimating solution development and delivering solutions against those estimates   BEHAVIOURAL AND COMPETENCY REQUIRED Strong interpersonal skills with the ability to build and maintain professional relationships Excellent analytical skills Strong written and oral communication Ability to work in a fast-paced industry and handle pressure well. Ability to coordinate and multitask. Problem solving and follow through Analytical Thinker Takes ownership & accountability. Results-orientated & perseverance Resilient and adaptability to change Structured & process driven Innovative and creative  
Salary: Negotiable

Customer Service agent Reference No: 776716915 | Cape Town, South Africa | Posted on: 19 August 2022

Description Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.   The successful applicant will be responsible for but not limited to the following job functions: Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved Servicing our members in a customer centric way to ensure that we live by our service principles Investigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain. Maintaining the customer relationship database and logging call details as per procedure in order to address query. Achieving and exceeding key performance metrics relating to service delivery   Working hours : The contact center operates on a 24/7 basis and shifts are rotational   This is predominately an office based position in the CBD, Cape Town however we may offer a hybrid working solution. Competencies and Skills required Delivering results and meeting customer expectations Presenting and communicating information Excellent verbal and written communication skills Analyzing, Writing, and reporting Deciding and initiating action Working with people Following instructions and procedures Time management Education and experience required *Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales Matric (Compulsory) Basic MS Office Skills / Computer literate The Business Writing Skill (Advantageous) Clear Credit & Criminal Record. Must be South African Citizen Available immediately / 2 weeks notice Fibre at home compulsory to accommodate potentially working from home when required Must be fully vaccinated Salary : R 9500 per month  
Salary: R9500

National Quality Assurance Manager (Call Centre) Reference No: 1568607316 | Johannesburg, South Africa | Posted on: 18 August 2022

The Quality Assurance Manager will monitor process implementation, manage QA teams in various campaigns within the business & reporting to the Head of the Training & Quality Assurance department.   The Quality Assurance Manager will ensure that quality & compliance standards across the business are consistently met & engineer strategies followed by implementation, to continuously better the performance of the business according to the policies and procedures of the business. This individual will be responsible for client communication regarding all matters Quality Assurance as well as regular briefings with senior management on the progress of the Quality Assurance teams & work done across all campaigns. Duties & Responsibilities Ensure compliance with the company's quality systems & processes Evaluate daily feedback from all quality assurance & compliance teams Develop and maintain thorough knowledge & understanding of products, including performance and functional requirements of the contact centre Ensure campaign KPIs are met regarding quality standards Continuously upskill quality assurance personnel Provide weekly quality assurance reports to the business & to clients as per SLA requirements Ensure on-going optimisation across all campaigns within the business Team management Requirements Ability to work and complete projects without supervision, self-motivated Ability to communicate with discretion and professionalism, understanding when confidentiality is needed Analytical approach to problem solving & solution driven strategy development Critical attention to detail Capable of always working on multiple campaigns Strategy implementation with excellent organisational skills Quality control astuteness Strong knowledge of customer care processes and techniques Demonstrated ability to work well in a team environment Must be a critical thinker Qualifications & Experience Data Analysis At least 3-5 years in Quality Assurance/Quality Control/Compliance at management level (BPO industry preferred) At least 3-5 years of Managing a QA Team MS Excel proficiency advanced Customer Centric Report building
Salary: Negotiable

Commercial Insurance Consultant Reference No: 2027818138 | Cape Town, South Africa | Posted on: 16 August 2022

We have an exciting career opportunity for Commercial Insurance Consultants in Cape Town looking for a new opportunity within a well-established insurance sales company.   This role is focused on candidates with long-term insurance experience with the objective of providing an end-to-end service and support to brokers. Key Responsibilities Providing telephonic support to the intermediary on record, authorised representatives from the brokerage, and Broker Services Dealing with general Agri Asset insurance and policy specific enquiries, and amendments Adhering to underwriting and regional criteria requirements Managing the expectation on expected turnaround times for already submitted requests Minimum Requirements Grade 12 (Matric) witho Minimum 50% for Mathso Average score of 50% in all other subjects Relevant insurance qualification would be advantageous at NQF 5 2 years’ experience in short term insurance commercial lines and/or Agri Asset would be advantageous Experience in commercial and / or Agri Asset policy administration and underwriting Knowledge & Skills Excellent verbal and written communication skills Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients Ensure adherence to quality, compliance and accreditation standards Conduct efficient administration Optimising work processes Personal Attributes Customer Service Team Support Communicates effectively Situational Adaptability Action Oriented Working Hours 08h00 – 17h00 Monday to Friday
Salary: R14000 to R14500

Cloud IT/Sales Consultant Reference No: 1627013689 | Johannesburg, South Africa | Posted on: 11 August 2022

Description Helping customers implement innovative cloud computing solutions by using the latest, secured cloud computing technologies for Data Security, Data backup and storage, Improved Collaborations, Excellent Accessibility, Low maintenance cost, Mobility, Services in Pay-Per-Use and Unlimited Storage Capacity.   Preferred Qualification Matric plus undergraduate or graduate technical degree required in Information Science / Information Technology, A+ and N+ Highly desirable 2 – 3 years Sales Experience   Core Responsibility Business to Business Sales ability Ensures that service level agreements are met within the agreed time frame Leads management Target and Sales driven Strong negotiating, building rapport and selling skills. Complete all compliance training within laid down timelines Be well-groomed and presentable. Strong computing skills. Have excellent people skills and intuitive to client’s needs. Be bilingual (with a third African language being beneficial). Giving professional presentations, virtually (G-Meet/Skype/Teams) and in writing. Not buckling under pressure and be very target driven. Being computer literate in software such as Microsoft Office/Word/Excel/PowerPoint/. Being calm when dealing with customer complaints and issues. Working well as part of a bigger sales team but also be able to deliver and work independently. Account Management skills Fair knowledge of cloud products like Data Migration backup and/or storage, Domain, Server, etc. Ability to cross-sell added Value products (Fiber, LTE, Office 365, Teams Voice, etc).
Salary: R9500

Outbound Sales Consultant Reference No: 2984426192 | Cape Town, South Africa | Posted on: 04 August 2022

Great basic R6500 + Allowances + plus R4 000 commission We are ramping up with a USA client, so join our team of dynamic Outbound Agents calling and converting hot leads for leading listed music streaming provider! No cold-calling involved! What you can expect: Fulfilling your full potential with the support of our experienced international sales team providing you with all the coaching and training you need!.   Experience: Minimum 1-year outbound sales experience English language proficiency to engage with USA customers Computer proficiency to close your sales   Key Competencies and Skills: Excellent communication skills Persuasiveness Negotiation skills Working hours: Mon - Sat, rotational days Rotational shifts from 15h00pm – 04h00am Transport provided
Salary: R6500

International Outbound Sales Consultant Reference No: 4075762068 | Cape Town, South Africa | Posted on: 04 August 2022

Great basic R6500 + Allowances + plus R4 000 commission We are ramping up with a USA client, so join our team of dynamic Outbound Agents calling and converting hot leads for leading listed music streaming provider! No cold-calling involved! What you can expect: Fulfilling your full potential with the support of our experienced international sales team providing you with all the coaching and training you need!.   Experience: Minimum 1-year outbound sales experience English language proficiency to engage with USA customers Computer proficiency to close your sales   Key Competencies and Skills: Excellent communication skills Persuasiveness Negotiation skills Working hours: Mon - Sat, rotational days Rotational shifts from 15h00pm – 04h00am Transport provided
Salary: R6500

Principle Specialist VAS and Remittance Reference No: 497355515 | Johannesburg, South Africa | Posted on: 27 July 2022

· The Product Owner represents the business stakeholders and is the voice of the customer guiding individual DevOps teams, responsible for ensuring that the delivery team delivers value to the business according to the outcome vision · This role is responsible for the definition of customer-centric items or user stories from the capability/feature roadmap defined by the Product Manager, ranking and prioritizing them, and adding them to the team backlog · This role will work closely with the Release Train Engineer/Agile Programme Manager and Scrum Master in coordinating day to day activities such as sprint planning, retrospectives and other agile functions to ensure collaboration and effective delivery of user stories against commercial milestone objectives · Product owner works to Agile principles, and will be responsible for the prioritization and delivery of the backlog of change initiatives to maximize business benefit of the products and features we offer. The rote works closely with the team to develop user stories, acceptance criteria and full business benefits, and convey the vision onwards to our in- house Scrum teams, or, where required, to our Offshore development partners
Salary: R135000000 to R15000000

Telemarketing Agent Reference No: 3300021454 | Cape Town, South Africa | Posted on: 26 July 2022

Are you passionate about sales? We are looking for charismatic, energetic, vibrant, money hungry sales agents experienced in lifestyle and financial services products. What You’ll be Doing You will have a passion for sales. You will be resilient and have the ability to handle rejection. You will be target driven and and exceed your daily, weekly and monthly targets. Your time keeping will be exceptional. During a Typical Day, You’ll Sell RCS products to prospective customers as well as existing customers, ensuring that targets and metrics are consistently achieved. Requirements: Recent 6 months Outbound Tele sales Experience Credit Check: for integrity purposes as our positions requires the assignee to liaise with customer finances in the way of bank details, debit orders, payment arrangements, etc. Criminal Check Grade 12 Working : 08h00 to 17h00 Monday to Friday 09h00 to 13h00 Saturdays Salary – R7250 What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds misha@callforce.co.za 
Salary: R7000 to R7200

Telemarketing Agent Reference No: 782334932 | Cape Town, South Africa | Posted on: 26 July 2022

Are you passionate about sales? We are looking for charismatic, energetic, vibrant, money hungry sales agents experienced in lifestyle and financial services products. What You’ll be Doing You will have a passion for sales. You will be resilient and have the ability to handle rejection. You will be target driven and and exceed your daily, weekly and monthly targets. Your time keeping will be exceptional. During a Typical Day, You’ll Sell RCS products to prospective customers as well as existing customers, ensuring that targets and metrics are consistently achieved. Requirements: Recent 6 months Outbound Tele sales Experience Credit Check: for integrity purposes as our positions requires the assignee to liaise with customer finances in the way of bank details, debit orders, payment arrangements, etc. Criminal Check Grade 12 Working : 08h00 to 17h00 Monday to Friday 09h00 to 13h00 Saturdays Salary – R7250 What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds
Salary: R7000 to R7200

Commercial Insurance Consultant Reference No: 3122732487 | Cape Town, South Africa | Posted on: 18 July 2022

We have an exciting career opportunity for Commercial Insurance Consultants in Cape Town looking for a new opportunity within a well-established insurance sales company. This role is focused on candidates with long-term insurance experience with the objective of providing an end-to-end service and support to brokers. Key Responsibilities Providing telephonic support to the intermediary on record, authorised representatives from the brokerage, and Broker Services Dealing with general Agri Asset insurance and policy specific enquiries, and amendments Adhering to underwriting and regional criteria requirements Managing the expectation on expected turnaround times for already submitted requests Minimum Requirements Grade 12 (Matric) witho Minimum 50% for Mathso Average score of 50% in all other subjects Relevant insurance qualification would be advantageous at NQF 5 2 years’ experience in short term insurance commercial lines and/or Agri Asset would be advantageous Experience in commercial and / or Agri Asset policy administration and underwriting Knowledge & Skills Excellent verbal and written communication skills Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients Ensure adherence to quality, compliance and accreditation standards Conduct efficient administration Optimising work processes Personal Attributes Customer Service Team Support Communicates effectively Situational Adaptability Action Oriented Working Hours 08h00 – 17h00 Monday to Friday
Salary: R13000 to R14500

QA Analyst (Call Centre) Reference No: 1073947081 | Durban, South Africa | Posted on: 12 July 2022

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall Callforce customer’s experience. Experience and skills required: 2-3 years experience in a similar role Excellent verbal, written and interpersonal communication skills Outstanding customer service skills and dedication to providing exceptional customer care Must be self-motivator and self-starter Focus on quality and customer service Exceptional listening and analytical skills Solid time management skills Must be able to effectively deal with people at all levels inside and outside of the Company Creative ability & writing proficiency Ability to multitask and successfully operate in a fast paced, team environment Must adapt well to change and successfully set and adjust priorities as needed Responsibilities:    Participates in design of call monitoring formats and quality standards. Performs call monitoring and provides trend data to site management team. Uses quality monitoring data management system to compile and track performance at team and individual level. Monitors customer care email responses. Participates in customer and client listening programs to identify customer needs and expectations. Provides actionable data to various internal support groups as needed. Coordinates and facilitates call calibration sessions for call center staff. Provides feedback to call center team leaders and managers. Prepares and analyzes internal and external quality reports for management staff review. Perform other duties as assigned.
Salary: Negotiable

Call Centre QA Analyst (Nightshift) Reference No: 2335799612 | Cape Town, South Africa | Posted on: 04 July 2022

The suitable and successful candidate will be responsible for the overall development and performance of an assigned incubation team through the facilitation of the course map and as well as leading and developing the team of incubation agents. Also responsible for the coaching of ‘bottom performers’ as assigned. Responsibilities:  Coaching Daily coaching feedback monitored and sent to Team Leaders and Operations to ensure traction Internal calibration sessions held every two weeks (where we unpack the calls sent to internal staff & score the agent based on analysis & align all process and quality related concerns) Client Feedback & Alignment Escalations (Client Journeys) done daily (call analysis of query) Reporting Weekly reporting of CEO escalations that are analysed Calibration Weekly reports prepared and sent to the Client (every Friday) Biweekly quality reporting to the international quality team Monthly repeat call analysis report Monthly top ten agents incurring the highest repeats (deep analytical report) Quality Assurance Daily Quality Assessments completed (the number of Assessments is dependent on various and /or other more urgent requirements that may be expected of me) Weekly Detailed Quality Report (sent every Tuesday to Operations & Team) Weekly call listening sent by the client to analyse Calibration sessions (voice of our clients) held every Tuesday, Wednesday & Friday Skills & Competencies: Must be a people’s person Must be passionate about other people’s development and growth potential Must be comfortable facilitating reports, analysis & elaborate presentations during training Present and communicate information Coping with pressures and setbacks Delivering results and meeting client expectations Excellent administrations skills Attention to detail Good verbal communication skills Excellent adherence and QA scores
Salary: Negotiable

International Outbound Sales Consultant (Nightshift) Reference No: 3302556682 | Cape Town, South Africa | Posted on: 29 June 2022

Great basic R6500 + Allowances + plus R4 000 commission We are ramping up with a USA client, so join our team of dynamic Outbound Agents calling and converting hot leads for leading listed music streaming provider! No cold-calling involved! What you can expect: Fulfilling your full potential with the support of our experienced international sales team providing you with all the coaching and training you need!.   Experience: Minimum 1-year outbound sales experience English language proficiency to engage with USA customers Computer proficiency to close your sales   Key Competencies and Skills: Excellent communication skills Persuasiveness Negotiation skills Working hours: Mon - Sat, rotational days Rotational shifts from 15h00pm – 04h00am Transport provided
Salary: Negotiable

Insurance Consultant - Commercial Lines (6 Month Contract) Reference No: 3091832095 | Johannesburg, South Africa | Posted on: 28 June 2022

What You’ll be Doing Our Commercial Contact Centre client have career opportunities available for Insurance Consultants base in Auckland Park. The insurance consultant role is focused on providing an end-to-end service and support to brokers Key Responsibilities Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services. Dealing with general insurance and policy specific enquiries. Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies. Assisting to resolve all insurance queries within required timeframe and compliance requirements. Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books. Undertaking to adjust premiums in line with new asset values. Managing client expectation on expected turnaround times for submitted requests. Adhering to underwriting criteria and regional requirements. Assist with profiling the client with the best suitable product and underwriting criteria. Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product. Assisting in implementing solutions for improvement; and Standing in for consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required. Minimum Requirements Matric/ Grade 12 60 commercial lines FAIS credits A relevant insurance related qualification (e.g. NQF lev 5) would be advantageous Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry Minimum of 3 years’ experience in short term insurance commercial lines and/or Agri assets Working Hours 08h00 – 17h00 Monday to Friday  
Salary: Negotiable

Insurance Consultant - Commercial Lines (6 Month Contract) Reference No: 2181013709 | Johannesburg, South Africa | Posted on: 28 June 2022

We have an exciting career opportunity for Commercial Insurance Consultants in Auckland Park, Johannesburg looking for a new opportunity within a well-established insurance sales company.   This role is focused on candidates with long-term insurance experience with the objective of providing an end-to-end service and support to brokers. Key Responsibilities Providing telephonic support to the intermediary on record, authorised representatives from the brokerage, and Broker Services Dealing with general Agri Asset insurance and policy specific enquiries, and amendments Adhering to underwriting and regional criteria requirements Managing the expectation on expected turnaround times for already submitted requests Minimum Requirements Grade 12 (Matric) witho Minimum 50% for Mathso Average score of 50% in all other subjects Relevant insurance qualification would be advantageous at NQF 5 2 years’ experience in short term insurance commercial lines and/or Agri Asset would be advantageous Experience in commercial and / or Agri Asset policy administration and underwriting Knowledge & Skills Excellent verbal and written communication skills Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients Ensure adherence to quality, compliance and accreditation standards Conduct efficient administration Optimising work processes Personal Attributes Customer Service Team Support Communicates effectively Situational Adaptability Action Oriented Working Hours 08h00 – 17h00 Monday to Friday
Salary: Negotiable

Talent Acquisition Specialist Reference No: 1769998169 | Cape Town, South Africa | Posted on: 23 June 2022

TTEC is seeking an experienced Talent Acquisition Specialist to join our Enterprise Services team to start asap. Our Talent Acquisition team brings significant value and contribution to our company by differentiating our brand within the community and strengthening the company through the addition of talented and passionate people.   What you’ll be doing: You’ll be managing the full-cycle recruitment for management, professional and executive hires within a specific business segment. This role is responsible for the sourcing, interviewing and selection of candidates for various levels of positions promoting a work environment that openly embraces individuals with diverse backgrounds and experiences. You will actively search for the brightest candidates utilizing best practice recruiting methodologies while representing and promoting TTEC and our core values.   What you’ll bring to us: Develop effective sourcing strategies and techniques using an appropriate combination of direct sourcing, social recruiting, referrals, and other relevant passive recruitment methods Partner with hiring managers to understand the skills and background required for each opportunity, providing expert advice and coaching throughout the recruitment process Lead candidates through the recruiting process and ensure a fair, timely, transparent applicant experience that reflects our mission, purpose, vision and values of extraordinary customer (candidate) experience. Actively utilize all recruitment channels to form a knowledge base of where to find the best candidates for each particular role in order to consistently generate a healthy pipeline of high quality candidates Guide HR Partners and Hiring Managers on candidate sourcing, recruitment channels and market conditions, teaming closely with both to understand team dynamic and culture Utilize best practice methods, communications and processes which reflect our principals and standards of a world-class talent acquisition organization Develop a thorough understanding of TTEC, our value proposition, our segment and our values in order to qualify candidates and articulate our business What skills you’ll need: 2-3 years’ experience of full life cycle recruiting, preferably with a combination of agency and corporate experience including 1 years' experience working on complex, high level searches targeting Director level and above Excellent independent sourcing skills with experience and curiosity about the latest recruiting technologies and platforms, above and beyond job boards and LinkedIn Nationwide recruiting required, global experience preferred A sense of urgency and a relentless drive to find and connect with the best talent Previous experience managing the recruiting and documenting process and applicants utilizing an Applicant Tracking System (ATS) Taleo experience a plus Demonstrated experience meeting and exceeding recruiting metrics/targets Ability to multi-task and work in a fast-pace, high-change environment
Salary: Negotiable

Sales Recruiter Reference No: 3124845140 | Cape Town, South Africa | Posted on: 23 June 2022

Talent Acquisition Specialist Our international client is looking for a Talent Acquisition Specialist to fulfil an end-to-end recruitment function in our Western Cape office. What You’ll be Doing Advertising & sourcing candidates for an international client. Completing telephonic screening, competency-based interviewing, and all compliance checks. During a Typical Day, You’ll Write adverts and post on various platforms Implement initiatives & referral initiatives to attract outbound sales candidates Ensure fulfilment of the end-to-end recruitment function including sourcing, telephonic screening, competency-based interviews, assessments, compliance & all other related functions All administrative related duties Ensure high quality standards are adhered to Requirements At least 1 year recruitment experience, preferably experience in sourcing call center candidates Confident, dynamic & well spoken Passion for recruitment   Working Hours Monday to Friday 8am to 5pm Salary – R 8000 plus placement incentive  
Salary: R8000

Sales Consultant (6 Month Contract) Reference No: 875182388 | Johannesburg, South Africa | Posted on: 22 June 2022

There is an exciting career opportunity available within a well-established insurance sales company, for a Sales Consultant, who will be based in Auckland Park, Johannesburg.   What You’ll be Doing   The successful candidate will offer world class product and services to clients, whilst achieving sales targets in an outbound call centre environment.   During a Typical Day, You’ll.   Consistently meet sales targets. Adhere to Quality Assurance processes (Compliance with all relevant internal and external rules e.g. TCF, CPA and internal Sales processes). Offer outstanding customer experience. Adhere to workforce scheduling.   Requirements   Completed Grade 12 RE Certificate Minimum 30 Personal Lines Short-term Insurance credits (advantageous) Minimum 2 years’ experience within a sales outbound call centre Fluent in English and one other official language Compliance with FAIS Fit and Proper criteria i.e. minimum experience and competency requirements Be available to work shifts as well as overtime Solid sales track record. Solid out-bound call centre experience and skills Leads warm-up and cold-calling will be mandatory Knowledge of short-term insurance processes, procedures and business rules advantageous. Clean track record in terms of adherence to quality standards and compliance Consistent target achievement.   Working Hours 08h00 – 17h00 Monday to Friday Saturday work included if targets are not achieved   Salary – R10 000 per month including performance-based commission on target achievement of 100%  
Salary: 10000

International Outbound Sales Agent Reference No: 3338377734 | Cape Town, South Africa | Posted on: 15 June 2022

International Outbound Sales Consultants USA based client is looking for dynamic outbound agents to call trial and/or recently lapsed trial customers to get them to become paid subscribers to satellite and online entertainment services on the night shift. This is a no cold calling center with more of a hot lead based on Customers using the free subscription for 3 month, with a future work from home. Successful candidates will receive full product and systems training. Education and Experience: Matric not essential  English language proficiency Minimum 1 year outbound sales experience within an International center is required Typing speed of minimum 35 wpm Key Competencies and Skills: Excellent communication skills persuasiveness negotiation skills Salary: Per productive hour, shift and travel allowance provided and incentives. Working hours: Mon - Sat rotational days Rotational shifts from 15h00pm – 04h00am
Salary: R6000 to R7000

Tech Support Customer Service Representative Reference No: 718443707 | Cape Town, South Africa | Posted on: 10 June 2022

We have an exciting opportunity for Customer Service Representatives to join a dynamic team of tech experts focused on redefining superior customer service in the telecommunications sector. This role is focused on providing professional inbound technical support for resolving technical customer queries with the goal of first call resolution and end-to-end service delivery. SalaryGreat base salary and incentives with potential earnings of up to R 9000 per month Key Responsibilities Identify and respond to the customers’ needs with helpful solutions, delivering a high-quality service Apply empathy and patience when dealing with irate customers Apply excellent listening skills and probing techniques to establish relevant information to resolve the query Ensure customer call backs to provide an update on the progress of the query Ensure first call resolution on customer queries Strive for excellence with every interaction Minimum Requirements Passion for customer service & must enjoy problem solving & exceeding customer expectations Experience dealing with customer complaints At least 1 year experience in customer services, preferably in a call center At least 6 months technical support experience Matric Computer literacy Working Hours 06h00 – 22h00 Monday to Sunday on rotational shifts Address: 122 St Georges Mall Newspaper House, 2nd Floor, Cape Town What you can expect Value-driven company with a culture that focuses on “People Come First” Theoretical & practical world-class training to ensure you can apply what you have learned Extensive support during incubation to ensure high levels of success in our dynamic operation Long-term growth opportunities
Salary: R6000 to R9000

Outbound Sales Team Leader Reference No: 1909587599 | Durban, South Africa | Posted on: 06 June 2022

Leading a team within the Outbound and telemarketing Call Centre to meet business requirements To guide and support team members Setting, measuring and meeting performance targets for speed, efficiency, sales and quality for the team Driving operational and technological efficiencies within the team Managing the daily running of the team Monitor team members performance against target on a day-to-day basis, and implement changes where appropriate Ensure the individual team member’s service standards are adhered to, e.g. meeting and exceeding Targets, team productivity, data conversions, Talk time interactions captured, etc. Handling difficult customer complaints or enquiries Drive quality control and ensure corrective action are taken where required Analyze performance statistics of teams, e.g. number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken. Forecasting capacity against plan on a weekly/monthly basis Ensure adherence to the operational policies and procedures Participating in the recruitment and selection of staff Monitor performance on regular basis and provide constructive feedback Pro-actively encourage high performance at all times Ensure all staff issues are dealt with appropriately and within a timely fashion Ensure all daily, weekly and monthly workloads are completed Motivating, developing and retaining staff Identifying staff training needs and planning of training sessions Adhering to all HR policies and procedures Monitor performance on regular basis and provide constructive feedback
Salary: Negotiable

Outbound Sales Team Leader Reference No: 107283811 | Sandton, South Africa | Posted on: 06 June 2022

Leading a team within the Outbound and telemarketing Call Centre to meet business requirements To guide and support team members Setting, measuring and meeting performance targets for speed, efficiency, sales and quality for the team Driving operational and technological efficiencies within the team Managing the daily running of the team Monitor team members performance against target on a day-to-day basis, and implement changes where appropriate Ensure the individual team member’s service standards are adhered to, e.g. meeting and exceeding Targets, team productivity, data conversions, Talk time interactions captured, etc. Handling difficult customer complaints or enquiries Drive quality control and ensure corrective action are taken where required Analyze performance statistics of teams, e.g. number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken. Forecasting capacity against plan on a weekly/monthly basis Ensure adherence to the operational policies and procedures Participating in the recruitment and selection of staff Monitor performance on regular basis and provide constructive feedback Pro-actively encourage high performance at all times Ensure all staff issues are dealt with appropriately and within a timely fashion Ensure all daily, weekly and monthly workloads are completed Motivating, developing and retaining staff Identifying staff training needs and planning of training sessions Adhering to all HR policies and procedures Monitor performance on regular basis and provide constructive feedback  
Salary: Negotiable

Customer Service Representative Reference No: 3669165039 | Cape Town, South Africa | Posted on: 03 June 2022

Join our team of customer service associates within an award-winning employment experience & company culture, as we strive to create customer experience bliss! What You’ll be Doing Do you have a passion for helping others & ensuring peace of mind? In this role, you’ll work to resolve the customer’s issues swiftly & handling customer enquiries over email, social media platforms & making outbound client follow ups. During a Typical Day, You’ll Answer incoming communications from customers over email or social media platforms Phoning customers back with relevant feedback Conduct research to provide answers for customers to resolve their issues Requirements Matric Fluent English (Higher Grade English pass in Matric) 2-3 years or more of customer service experience in a Contact Centre Automotive experience of having worked in a complaints department, will be an advantage Working Hours 09h00 – 23h00 Monday to Sunday on rotational shifts Salary – R9 000 What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds A Bit More About Your Role We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You'll report to Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.  
Salary: R9000 to R10000

Customer Service agent Reference No: 2227551317 | Cape Town, South Africa | Posted on: 31 May 2022

Description Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.   The successful applicant will be responsible for but not limited to the following job functions: Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved Servicing our members in a customer centric way to ensure that we live by our service principles Investigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain. Maintaining the customer relationship database and logging call details as per procedure in order to address query. Achieving and exceeding key performance metrics relating to service delivery   Working hours : The contact center operates on a 24/7 basis and shifts are rotational   This is predominately an office based position in the CBD, Cape Town however we may offer a hybrid working solution. Competencies and Skills required Delivering results and meeting customer expectations Presenting and communicating information Excellent verbal and written communication skills Analyzing, Writing, and reporting Deciding and initiating action Working with people Following instructions and procedures Time management   Education and experience required *Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales Matric (Compulsory) Basic MS Office Skills / Computer literate The Business Writing Skill (Advantageous) Clear Credit & Criminal Record. Must be South African Citizen Available immediately / 2 weeks notice Fiber at home compulsory to accommodate potentially working from home when required   Salary : R 9500 per month
Salary: R9500

Customer Service Associate Reference No: 4109611862 | Cape Town, South Africa | Posted on: 18 May 2022

Join our team of customer service associates within an award-winning employment experience & company culture, as we strive to create customer experience bliss! What You’ll be Doing Do you have a passion for helping others & ensuring peace of mind? In this role, you’ll work to resolve the customer’s issues swiftly & handling customer enquiries over email, social media platforms & making outbound client follow ups. During a Typical Day, You’ll Answer incoming communications from customers over email or social media platforms Phoning customers back with relevant feedback Conduct research to provide answers for customers to resolve their issues Requirements Matric Fluent English (Higher Grade English pass in Matric) 2-3 years or more of customer service experience in a Contact Centre Automotive experience of having worked in a complaints department, will be an advantage Working Hours 09h00 – 23h00 Monday to Sunday on rotational shifts What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds A Bit More About Your Role We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You'll report to Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
Salary: R9500

Customer Service Associate Reference No: 3670648234 | Cape Town, South Africa | Posted on: 17 May 2022

Join our team of customer service associates within an award-winning employment experience & company culture, as we strive to create customer experience bliss! What You’ll be Doing Do you have a passion for helping others & ensuring peace of mind? In this role, you’ll work to resolve the customer’s issues swiftly & handling customer enquiries over email, social media platforms & making outbound client follow ups. During a Typical Day, You’ll Answer incoming communications from customers over email or social media platforms Phoning customers back with relevant feedback Conduct research to provide answers for customers to resolve their issues Requirements Matric Fluent English (Higher Grade English pass in Matric) 2-3 years or more of customer service experience in a Contact Centre Automotive experience of having worked in a complaints department, will be an advantage Working Hours 09h00 – 23h00 Monday to Sunday on rotational shifts What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds A Bit More About Your Role We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You'll report to Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
Salary: R9000 to R9500

Human Capital and Talent Acquisition Manager Reference No: 3203824758 | Cape Town, South Africa | Posted on: 12 May 2022

Lead Human Capital and Talent Acquisition related functions for an iconic international brand setting up operations in the South African BPO Sector. Bring innovation and solutions regardingpeople management to positively impact business results. Act as the main point of the contact for the employees and managers operating at specified accounts and sites, proactively supporting the delivery of HR processes to operations. Job Description• Understand all key business initiatives and goals for each supported business unit• Actively identify gaps, and manage risk• Proactively implement human capital solutions to challenges affecting the success of the business• Develop a "Trusted Advisor" relationship with key leaders at multiple levels within each supported business unit. Effectively partner with and leverage corporate support teams • Drive performance improvement plan, implement positive changes in the people management • Design and maintain organization vitality charts as the performance of the business unit improves • Challenge the organizational structure of the internal client and propose changes • Act as the ultimate point of contact for all escalated Human Capital issues.• Participate as a member of task forces in corporate-wide human capital and other people initiatives requiring a human capital perspective• Achieve 100% of assigned hiring goals by executing a recruiting plan using a core team of TA specialists.• Manage a strategic and tactical sourcing plan to support specific hiring goals• Manage, develop and maintain the communication flow and strategic partnership between the Talent Acquisition team, corporate support teams and internal and external stakeholders• Improve the key success metrics associated with hiring goals• Ensure compliance with recruitment best practice • Act as a Legal Representative on behalf of company in all human capital/ labourmatters• Assist in forecasting resource requirements and ensure that recruitment campaigns are carried out in a timely manner to ensure that sufficient resources are in place to achieve agreed contact centre service, sales and quality targets• Continually review internal systems, procedures and processes to ensure resource and operational efficiency, and make appropriate recommendations for any required changes• Work with IT and infrastructure to ensure optimal operational efficiencies• Ensure all infrastructure meets agreed SLA standards.Requirements• Recent experience in a similar role ideally within a BPO Contact Center or similar services company.• Bachelor’s Degree • 5+ years’ experience as an HR business partner or HR Manager providing operations support • Knowledge and experience in SA Labour Law• Experience in bulk recruitment• Ability to influence others by example, coaching, and mentoring • Strong organizational development, project management and change management skills • Strong e-mail and oral communication skills • High level of integrity and judgment Skills• Ability to influence others by example, coaching, and mentoring • Strong organizational development, project management and change management skills • Strong e-mail and oral communication skills • High level of integrity and judgment • Outstanding communication and interpersonal skills• Excellent organizational and leadership skills with a problem-solving ability• Self-confidence and leadership qualities• The ability to establish rapport with people at all levels• Excellent knowledge of management methods and techniques• Advanced troubleshooting and disaster recovery experience• Effective communication skills, including ability to communicate clearly, concisely, and professionally, both verbal and in writing• High Proficiency in English• Able to travel Nationally Salary: Industry related, commensurate with experience Submission email: leo@callforce.co.za
Salary: Negotiable

Call Centre Team Manager Reference No: 3374524109 | Cape Town, South Africa | Posted on: 12 May 2022

Work with an iconic international brand to lead, mentor and coach a team of Call Centre Agents to createand deliver amazing customer experiences. Support and motivate your team to ensure they’re on track to meet client goals. Handle customer escalations, contribute to creating a positive work environment. • Leading and managing a team of Call Centre Agents to achieve client SLA requirements• Continuously promote a performance-driven culture and always work towards reaching for amazing results• Be accountable for the performance of each agent reaching their daily targets and ensuring that professional relationships exist with customers• Ensuring that reporting and informational needs are met, and that management is kept well informed of daily activities and significant problems• Motivating team to achieve daily targets• Improve the key success metrics associated with goals including: o Customer Satisfaction Scoreo Service Level Goalso Quality Goals • Guiding, coaching, training and equipping agents with all competencies to reach meet performance and customer service objectives• Coordinate training on new or revised information relating to services, products or processes of projects• Ensuring all customer questions and complaints are resolved in a timely manner• Brainstorming with the team around issues or challenges that may hinder optimum performance and give recommendations to improve sales• Handle employee related issues. Monitoring attendance, punctuality and leave • Report on statistics, data, ratios, attrition and terminations• Suggest areas of improvement for systems, policies and processes used and propose solutions• Manage quality assurance• Assist with recruitment, HR admin, personal development and other areas that contribute to maintaining processes and the growth of the campaign Requirements • Matric• 1-2 years contact Centre Team Leader experience Competencies • Strong ability to motivate and guide a team • Strong ability to empathise with customer• Strong problem-solving skills• Consistently mentor and inspire others• Customer focused mindset• Understanding, interpreting, and manipulating data for reporting• Ability to resolve escalated customer issues Please send CV to leo@callforce.co.za
Salary: Negotiable

In-house Recruitment Consultant - CPT Reference No: 1983490191 | Cape Town, South Africa | Posted on: 12 May 2022

The suitable candidate must have solid recruitment experience through placing a variety of profiles. This is an ultimate generalist role requiring the recruitment and selection of entry level, junior, mid-level to senior positions. The successful incumbent must be exposed to challenging environment, managing mass recruitment, multiple vacancies at a time, track and report accordingly on all filled roles · Deal with internal and external stakeholders to ensure effective delivery campaign order base. · Proactively source top level candidates in diversity of positions from specialized scarce skills to bulk recruitment drives. · Manage the full candidate recruitment cycle and onboarding. · Continuously improve candidate experience and engagement, be a brand ambassador. · Min 2-4 years recruitment experience. · Contact Centre /BPO Recruitment experience a strong advantage. · Knowledge and experience in best practice recruitment processes and diverse candidate selection   Soft skills you need: · Understanding of recruitment processes and candidate selection methods · Outstanding organizational and time management skills · Excellent communications and interpersonal skills · Ability to multitask and prioritize daily workload · Creative thinker and proactive problem solver · Ability to work autonomously and within larger team  · Professional level of English  
Salary: Negotiable

In-house Recruitment Consultant - JHB Reference No: 3409289318 | Johannesburg, South Africa | Posted on: 12 May 2022

The suitable candidate must have solid recruitment experience through placing a variety of profiles. This is an ultimate generalist role requiring the recruitment and selection of entry level, junior, mid-level to senior positions. The successful incumbent must be exposed to challenging environment, managing mass recruitment, multiple vacancies at a time, track and report accordingly on all filled roles · Deal with internal and external stakeholders to ensure effective delivery campaign order base. · Proactively source top level candidates in diversity of positions from specialized scarce skills to bulk recruitment drives. · Manage the full candidate recruitment cycle and onboarding. · Continuously improve candidate experience and engagement, be a brand ambassador. · Min 2-4 years recruitment experience. · Contact Centre /BPO Recruitment experience a strong advantage. · Knowledge and experience in best practice recruitment processes and diverse candidate selection   Soft skills you need: · Understanding of recruitment processes and candidate selection methods · Outstanding organizational and time management skills · Excellent communications and interpersonal skills · Ability to multitask and prioritize daily workload · Creative thinker and proactive problem solver · Ability to work autonomously and within larger team  · Professional level of English  
Salary: Negotiable

International Outbound Sale Consultant CPT Reference No: 2299556781 | Cape Town, South Africa | Posted on: 09 May 2022

US-based client is looking for dynamic outbound agents to call trial and/or recently lapsed trial customers to get them to become paid subscribers to satellite and online entertainment services on the night shift. This is a no cold calling center with more of a hot lead base of customers using the list of the 3 month free-trial subscribers. Education and Experience English language proficiency Minimum 1 year outbound sales experience within an International center is required  Typing speed of minimum 35 wpm Key Competencies and Skills Excellent communication skills Persuasiveness Negotiation skills Salary Per productive hour, shift and travel allowance provided and incentives. Working Hours Monday to Saturday Rotational shifts from 15h00pm – 04h00am
Salary: R6500

AVBOB Sales Team Leader Reference No: 1754187620 | Johannesburg, South Africa | Posted on: 06 May 2022

  Sales Team Leader Cape Town Lead and manage a team of Call Centre Sales Agents to achieve exceptional results. Min 2 years contact Centre Team Leader experience BPO experience a strong preference Able to support day shift employees Strong contact Centre operations know how Effective people management skills Able to manage to strict SLA requirements Salary based on industry norms
Salary: R15000

Portuguese speaking I.T Sales Agent Reference No: 3372478964 | Johannesburg, South Africa | Posted on: 03 May 2022

Some of the job responsibilities include but are not limited to: providing personalized sales, services, technical support and building relationships with clients. Managing the ongoing support to customers to confirm that they continue to make effective use of products. Monitoring product performance and associated support needs to be able to identify opportunities to upgrade or modify products so that they meet customers’ needs more effectively.
Salary: R12000

Social Media Consultant Reference No: 1099133981 | Cape Town, South Africa | Posted on: 26 April 2022

Title: Social Media Support Customer Service Representative   Role description and duties: Deliver an exceptional customer experience by assisting customers in resolving queries via all Social Media Platforms. Achieve service levels in compliance with company directives.   Duties and responsibilities: Responsible for resolution of customer queries with high professionalism First response on Social media platforms such as Facebook, Twitter, Instagram etc. Understanding and ownership of customer queries and complete management the process to resolve issues escalated. Assist and resolve incidents according to processes and procedures. Ensure excellent customer service and effective and efficient problem-solving. Preserve and build relationship with customers and other stakeholders on behalf of the business. Effectively follow up on emails etc. including other key commitments made to clients. Reduce escalated incidents in line with SOPs and policy. Provide exceptional support in writing Submit reports including progress reports and analysis of information and statistics. Data capture customer info, escalated incidents and the processing of the ticket data Requirements: Matric/NQF Level 4 Equivalent  Excellent comprehensive skills Excellent writing and reading skills Excellent typing skills Be social savvy Previous experience is advantageous Leadership and communication skills Good presentation skills both verbally and written Stable internet connection at home 6 months Customer service experience 6 months Social Media Experience  Salary and rates including allowances, incentives: R35 per Hour for the first 3 months' probation - once deemed competent you will earn a basic salary of R7 000.00 per month Days & times of work: The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays  
Salary: R7000

On call Agent Reference No: 1895731747 | Cape Town, South Africa | Posted on: 08 April 2022

To provide a robust and efficient administration service to the healthcare teams, to ensure that all workers have the right to work in the UK, are registered with a DBS check, and have certificates or relevant proof of qualifications required to perform available roles. You will work within the parameters of the Search processes in order to ensure that your team’s targets and objectives are achieved. A fantastic opportunity has arisen for Administrator to join a team of professionals based in the UK. You will be responsible for providing support to the recruitment team in administering compliance policies and procedures accurately and efficiently. The company has been established since 2008 and has gone from strength to strength providing solutions for public and private clients across the UK.Duties and responsibilities:* Answering incoming calls and emails* Booking confirmations with clients* Handing immigration documents* Holding face to face interviews as and when required* Carrying out DBS checks and verifying ID checks within a timely manner* Managing and maintaining an internal database and external portals* Ensuring documents are up to date and uploaded onto the system* Working from reports ensuring renewals are completed on time without lapsing* Providing support on internal and external audits* General administrative dutiesYou will need:* Excellent communication skills both written and verbally* Extensive knowledge of Microsoft Office programs including excel* Strong communication and time management skills* The ability to prioritise workloads and work towards strict deadlines* A keen eye for attention to detail* Experience of working in a fast paced administrative environment
Salary: R8000 to R8500

MI Specialist Reference No: 271039389 | Johannesburg, South Africa | Posted on: 08 April 2022

MI Specialist Provide Data Analytics support in dynamic BPO operation. 4 - 6 years data analytics experience in the BPO /Contact Centre sector Direct experience in implementing enterprise data management processes, procedures, and decision support. Understanding of relational data structures, theories, principles, and practices. Metadata management and associated processes. Knowledge of enterprise repository tools, data modelling tools, data mapping tools, and data profiling tools. Demonstrated expertise with repository creation, and data and information system life cycle methodologies. Proven track record in producing high quality analytics and problem solving. Salary negotiable aligned to industry norms and experience. Contact leo@callforce.co.za
Salary: Negotiable

Regional Head of BPO Operations Reference No: 1951097025 | Johannesburg, South Africa | Posted on: 07 April 2022

Regional Head of BPO Operations Provide strategic leadership to multifaceted BPO operation. 5 -7 years senior contact Centre management experience in BPO sector Strategic and tactical focus Strong analytical skills In-depth client interface Salary negotiable aligned to industry norms and experience. Contact leo@callforce.co.za
Salary: Negotiable

Sales Team Leader Reference No: 1398715299 | Cape Town, South Africa | Posted on: 07 April 2022

  Sales Team Leader Cape Town Lead and manage a team of Call Centre Sales Agents to achieve exceptional results. Min 2 years contact Centre Team Leader experience BPO experience a strong preference Able to support day and/or night shifts on site in Cape Town CBD Strong contact Centre operations know how Effective people management skills Able to manage to strict SLA requirements Salary based on industry norms Contact leo@callforce.co.za
Salary: Negotiable

Senior Call Centre Sales Manager Reference No: 648235548 | Johannesburg, South Africa | Posted on: 07 April 2022

Snr Call Centre Sales Manager Provide leadership over multiple campaigns in a rapidly growing BPO operation, whilst achieving service levels in compliance with company directives. The successful candidate should be able to deliver exceptional results, providing differentiation in a highly competitive sector. Duties and responsibilities: Lead, develop, motivate, operational teams Manage the Contact Centre workforce. motivate and manage supervisory team Ensure optimal service delivery through scheduling and continuous process improvement. Coordinate training on new or revised information relating to services, products or processes of projects Develop rewards and recognition incentives/programs. Assist in forecasting resource requirements and ensure that recruitment campaigns are carried out in a timely manner to ensure that sufficient resources are in place to achieve agreed contact centre service, sales and quality targets Continually review internal systems, procedures and processes to ensure resource and operational efficiency, and make appropriate recommendations for any required changes Ensure all customer questions and complaints are resolved in a timely manner Brainstorm with the team around issues or challenges that may hinder optimum performance and give recommendations to improve performance Handle employee related issues. Monitoring attendance, punctuality, and leave Analyze data to determine operational trends and provide solutions to increase sales, service and quality levels in order to achieve and exceed targets and KPAs Set up and manage performance measures. Deliver daily, weekly, and monthly reports. Manage operating budgets. Effective client interface, able to effectively deliver on stringent SLAs Education and Experience: Matric English language proficiency Min 3-5 years contact Centre operations management experience Experience in BPO a strong advantage Proven track record in meeting and exceeding deliverables Key Competencies and Skills: Excellent communication skills Persuasiveness People management skills Leadership skills Tenacity Negotiation skills Stress tolerance Effective time management
Salary: Negotiable

Cell C Coaching Position - Durban Reference No: 2323078959 | Durban, South Africa | Posted on: 04 April 2022

Responsible for the overall development and performance of an assigned incubation team through the facilitation of the course map and as well as leading and developing the team of incubation agents. Also responsible for the coaching of ‘bottom performers’ as assigned or directed. Responsibilities and expectations (not limited to): Responsible for coaching, developing, and improving the abilities of incubation agent to effectively meet performance standards that lead to their successful graduation from the incubation program Coach all incubation agents making sure they achieve a benchmark of 80% on all activities Perform monitoring sessions and other development activities such as role playing, while meeting the required daily and weekly quotas Manage and reinforce the schedules of incubation agents to ensure strong attendance throughout Monitor maximum performance and ensure all agents performing below the 80% benchmark are communicated to management Provide feedback through daily, weekly, and otherwise assigned reports to Management Conduct daily, weekly, and otherwise assigned performance reviews of the incubationagents, as well as creating individual development plans where needed Influence personnel decisions for assigned incubation agents Identifying process improvement opportunities with the strategy and curriculum used throughout the incubation course map Ensures performance, graduation, and attendance goals of incubation are consistently met  Desired Experience and Qualifications Previous coaching/training experience at a contact center is advantageous Clear disciplinary Record Matric  Excellent communication skills Computer literate Clear criminal record. Must be South African Citizen Competencies Must be a people’s person Must be passionate about other people’s development and growth potential Must be comfortable facilitating reports, analysis & elaborate presentations during training Present and communicate information Coping with pressures and setbacks Delivering results and meeting client expectations Excellent administrations skills Attention to detail Good verbal communication skills Excellent adherence and QA scores
Salary: Negotiable

Insurance Consultant Reference No: 2154279433 | Cape Town, South Africa | Posted on: 30 March 2022

INSURANCE CONSULTANT (JG10)   WHAT DOES THE INSURANCE CONSULTANT DO? Santam Operations, Commercial Contact Centre have career opportunities available for Insurance Consultants base in Cape Town, Bellville. The insurance consultant role is focused on providing an end-to-end service and support to brokers.   WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE? This role is focused on, but not limited to; servicing broker requests, including enquiries. Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services; Dealing with general insurance and policy specific enquiries; Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies; Assisting to resolve all insurance queries within required timeframe and compliance requirements; Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books; Undertaking to adjust premiums in line with new asset values; Managing client expectation on expected turnaround times for submitted requests; Adhering to underwriting criteria and regional requirements; Assist with profiling the client with the best suitable product and underwriting criteria; Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product; Assisting in implementing solutions for improvement; and Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.   QUALIFICATIONS AND EXPERIENCE Matric/ Grade 12 60 commercial lines FAIS credits A relevant insurance related qualification (e.g. NQF lev 5) would be advantageous Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry Minimum of 3 years’ experience in short term insurance commercial lines and/or Agri assets  
Salary: R13000 to R14000

Tech Support Customer Service Representative Reference No: 4115920781 | Cape Town, South Africa | Posted on: 28 March 2022

Deliver an exceptional customer experience by assisting customers in resolving inbound technical service enquiries in a call center environment. Achieve service levels in compliance with company directives.  Duties and responsibilities: Responsible for resolution of customer queries with high professionalism from the moment of escalation in line with given timelines as per SLA Understanding and ownership of customer queries and complete management the process to resolve issues escalated. Assist and resolve incidents according processes and procedures. Resolve FTTH issues through effective troubleshooting and configuration. Ensure excellent customer service and effective and efficient problem-solving. Preserve and build relationship with customers and other stakeholders on behalf of the business. Effectively follow up on calls including other key commitments made to clients. Reduce escalated incidents in line with SOPs and policy. Provide exceptional support to the rest of the team inclusive of 2nd line up Field Engineers. Submit reports including progress reports and analysis of information and statistics. Data capture customer info, escalated incidents and the processing of the ticket data Education and Experience: Matric English language proficiency Minimum 1 year inbound technical support experience within a center required  Typing speed of minimum 35 wpm Key Competencies and Skills: Excellent communication skills Tech support  persuasiveness tenacious negotiation skills stress tolerance effective time management Salary and rates including allowances, incentives: R35 per Hour for the first 3 months probation - once deemed competent you will earn a basic salary of R6 000 with an additional R1 000 if you meet your kpi's each month. Shift allowance and travelling allowance. Days & times of work: The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.
Salary: R6000 to R7000

Digital Advertising Sales Consultant Reference No: 3529672937 | Johannesburg, South Africa | Posted on: 22 March 2022

We are currently seeking Digital Advertising Sales Consultants. Successful candidates will receive full product and systems training. Your responsibilities will include: Telephonically engaging with prospective clients to purchase digital advertising packages Communicate the benefits of the packages or solutions to drive sales Continuously engage or follows up with prospective clients as it would be a 1–3-month sales cycle Establish, development & maintaining strong client relationships to ensure future sales Daily planning of sales targets & strategy Providing a daily report on insights / findings / challenges Achieve agreed upon sales targets and outcomes Coordinate sales effort with team members and other departments Attends daily check-ins with the operational teams and providing updates, insights, challenges & continuously improve through feedback Must be able to do presentations as required, tailored to the audience needs General administrative tasks including keeping CRM / other tools updated   The ideal candidate for this role will have: Matric Degree / Diploma in marketing would be beneficial Marketing experience would be beneficial, particularly digital advertising Outbound sales experience Outstanding communication and interpersonal skills Ability to drive outcomes Excellent organizational and leadership skills with a problem-solving ability Self-confidence and leadership qualities The ability to establish rapport with people at all levels Excellent knowledge of management methods and techniques Advanced troubleshooting and disaster recovery experience Effective communication skills, including ability to communicate clearly, concisely, and professionally, both verbal and in writing Relationship management skills and openness to feedback
Salary: R7500

Commercial Insurance Consultant Reference No: 543830698 | Cape Town, South Africa | Posted on: 01 March 2022

We have an exciting career opportunity for Commercial Insurance Consultants in Cape Town looking for a new opportunity within a well-established insurance sales company. This role is focused on candidates with long-term insurance experience with the objective of providing an end-to-end service and support to brokers. Key Responsibilities Providing telephonic support to the intermediary on record, authorised representatives from the brokerage, and Broker Services Dealing with general Agri Asset insurance and policy specific enquiries, and amendments Adhering to underwriting and regional criteria requirements Managing the expectation on expected turnaround times for already submitted requests Minimum Requirements Grade 12 (Matric) witho Minimum 50% for Mathso Average score of 50% in all other subjects Relevant insurance qualification would be advantageous at NQF 5 2 years’ experience in short term insurance commercial lines and/or Agri Asset would be advantageous Experience in commercial and / or Agri Asset policy administration and underwriting Knowledge & Skills Excellent verbal and written communication skills Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients Ensure adherence to quality, compliance and accreditation standards Conduct efficient administration Optimising work processes Personal Attributes Customer Service Team Support Communicates effectively Situational Adaptability Action Oriented Working Hours 08h00 – 17h00 Monday to Friday
Salary: R13000 to R14000

Outbound Telesales Agent Reference No: 4260313700 | Johannesburg, South Africa | Posted on: 01 March 2022

Outbound Sales Consultant We are looking for SALES CHAMPIONS to join our high performing sales team in a well-established telecommunications operation. If you are money-hungry, tenacious and love the world of sales, then this is for you! Salary – Basic + potential commission earnings of up to minimum of R 15K per month   During a Typical Day, You’ll · Cold calling pre-existing and new customers to sell variety of products & services · Offer professional advice to clients for upgrades · Set up new customer accounts and update existing records · Keep up to date and fully informed on product comparisons and new products · Be compliant in all activities in accordance with regulations and professional guidelines and ethics & business rules Requirements · Min 1 – 2 years outbound sales experience · Strong sales ability & ability to handle client objections · Proven track record of meeting sales targets · Excellent communication skills in English & 1 other language · Background in telecommunications will be an advantage · Clear criminal record Working Hours · Monday to Friday & alternate Saturdays  
Salary: Negotiable

Insurance Consultant Reference No: 4236229225 | Johannesburg, South Africa | Posted on: 24 February 2022

We are looking for individuals to work within the commercial contact centre as there are career opportunities available for Insurance Consultants. The insurance consultant role is focused on providing an end-to-end service and support to brokers. This role is focused on, but not limited to; servicing broker requests, including enquiries. Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services; Dealing with general insurance and policy specific enquiries; Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies; Assisting to resolve all insurance queries within required timeframe and compliance requirements; Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books; Undertaking to adjust premiums in line with new asset values; Managing client expectation on expected turnaround times for submitted requests; Adhering to underwriting criteria and regional requirements; Assist with profiling the client with the best suitable product and underwriting criteria; Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product; Assisting in implementing solutions for improvement; and Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.   QUALIFICATIONS AND EXPERIENCE Matric/ Grade 12 60 commercial lines FAIS credits A relevant insurance related qualification (e.g. NQF lev 5) would be advantageous Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry Minimum of 3 years’ experience in short term insurance commercial lines and/or Agri assets  
Salary: Negotiable

Team Leader Reference No: 3398722366 | Durban, South Africa | Posted on: 21 February 2022

1. Develop and maintain the sales team - Leading a team within the Outbound and telemarketing call centre to meet business requirements- To guide and support team members 2. Operational management  - Setting, measuring and meeting performance targets for speed, efficiency, sales and quality for the team- Driving operational and technological efficiencies within the team- Managing the daily running of the team- Monitor team members performance against target on a day to day basis, and implement changes whereappropriate- Ensure the individual team member’s service standards are adhered to, e.g. meeting and exceeding Targets,team productivity, data conversions, Talk time interactions captured, etc.- Handling difficult customer complaints or enquiries- Drive quality control and ensure corrective action are taken where required- Analyze performance statistics of teams, e.g. number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken.- Forecasting capacity against plan on a weekly/monthly basis- Ensure adherence to the operational policies and procedures- Participating in the recruitment and selection of staff- Monitor performance on regular basis and provide constructive feedback- Pro-actively encourage high performance at all times- Ensure all staff issues are dealt with appropriately and within a timely fashion- Ensure all daily, weekly and monthly workloads are completed- Motivating, developing and retaining staff- Identifying staff training needs and planning of training sessions- Adhering to all HR policies and procedures- Monitor performance on regular basis and provide constructive feedback- Pro-actively encourage high performance at all times 3. People Management  - Ensure all staff issues are dealt with appropriately and within a timely fashion- Ensure all daily, weekly and monthly workloads are completed- Motivating, developing and retaining staff- Identifying staff training needs and planning of training sessions- Adhering to all HR policies and procedures 4. Health and Safety Compliance.  - Conform and adhere to Safety, Health and environmental legislative requirements.- Report any health and safety concerns/incidents in the workplace to the manager / health and safetyrepresentative.- Assist the company to establish and maintain a fully compliant healthy and safe work environment.- Attend the Safety, Health and Environmental workshops as required by management.
Salary: Negotiable

International Outbound Sale Consultant CPT Reference No: 3698831142 | Cape Town, South Africa | Posted on: 15 February 2022

International Outbound Sales Consultants USA based client is looking for dynamic outbound agents to call trial and/or recently lapsed trial customers to get them to become paid subscribers to satellite and online entertainment services on the night shift. This is a no cold calling center with more of a hot lead based on Customers using the free subscription for 3 month, with a future work from home. Successful candidates will receive full product and systems training. Education and Experience: Matric English language proficiency Minimum 1 year outbound sales experience within an International center is required  Typing speed of minimum 35 wpm Key Competencies and Skills: Excellent communication skills persuasiveness negotiation skills Salary: Per productive hour, shift and travel allowance provided and incentives. Working hours: Mon - Sun rotational days Rotational shifts from 15h00pm – 04h00am
Salary: R6500

Customer service agent Reference No: 1604503986 | Johannesburg, South Africa | Posted on: 08 February 2022

Inbound customer service call center agent needed for Airline company  RESPONSIBILITIES: Receive calls from customers / passengers Deal with problems such as delays, cancellations etc Explain processes to customers and assisting them where necessary Work in a team and longer than normal hours (shift work) Deal with confidential information Communicate with customers both verbally and in writing. REQUIREMENTS Grade 12 One (1) to four (4) years’ experience in a Call Centre Environment Travel or relevant qualification will be an advantage Valid Covid-19 vaccination card Excellent communication in English – speak, read and write Solid computer literacy Excellent phone etiquette No criminal or credit record Able to work on weekends, public holidays and flexible hours as required Own transport would be an advantage. SHIFTS ROTATIONAL: 07:00 – 16:00 08:00 – 17:00 09:00 – 18:00 10:00 – 19:00 Includes weekends and public holidays. PERSONAL ATTRIBUTES Punctual Excellent understanding or experience of delivering great customer service to a customer High degree of patience and assertiveness Conflict resolution skills Immaculate time keeping Trustworthy, professional and reliable, including dealing with confidential information The ability to work well under pressure Practice good time management and willingness to work longer than normal office hours Remains focused in order to handle objections Customer focused and service orientated.
Salary: R8500 to R8700

Outbound Insurance Sales Agent Reference No: 2668587532 | Johannesburg, South Africa | Posted on: 27 January 2022

Outbound Sales Consultant Salary – R 5 500 Basic + Commission  We are looking for SALES CHAMPIONS to join our high performing sales team in a well-established insurance operation. If you are money-hungry, tenacious and love the world of sales, then this is for you!   During a Typical Day, You’ll · Cold call pre-existing and new customers to sell variety of products & services · Offer professional advice to clients  · Set up new customer accounts and update existing records · Keep up to date and fully informed on product comparisons and new products · Be compliant in all activities in accordance with regulations and professional guidelines and ethics & business rules   Requirements · Min 1 – 2 years outbound sales experience · Strong sales ability & ability to handle client objections · Proven track record of meeting sales targets · Excellent communication skills in English & 1 other language · Background in telecommunications will be an advantage · Clear criminal record   Working Hours · Monday to Friday - 8am - 5pm · Geography: Sunninghill, Sandton     
Salary: R5500

Outbound Telesales Agent Reference No: 3668127644 | Durban, South Africa | Posted on: 18 January 2022

High earning potential! Earn R20K+ including commission in Leading Telco – Durban We are looking for money-driven SALES GURUS to join our high performing sales team in a telecommunications Leader. If you are passionate, tenacious and love making money, then this is for you!   During a Typical Day, you’ll: Call pre-qualified clients existing and new customers to sell variety of Telco and Data products & services Offer professional advice to clients for upgrades Set up new customer accounts and update database Keep up to date and fully informed on product comparisons and new products What you get: Excellent earning potential Brilliant training and support Fun at work every day – cash prizes, vouchers, branded luxury goods Instant cash prizes and other incentives Requirements: 6 -12 months telesales experience Grade 11 or 12 No criminal record Working Hours Monday to Friday & alternate Saturdays Location Durban Central   WhatsApp our team on 062 787 7886
Salary: Negotiable

Long-term Insurance Sales Consultant Reference No: 3422715057 | Johannesburg, South Africa | Posted on: 21 December 2021

Salary: Basic R5500 + Commission Responsibilities and expectations (not limited to): Offer professional advice to clients on long term insurance Daily/weekly reporting on sales activities Keep up to date and fully informed on product comparisons and new products Be compliant in all activities in accordance with regulations and professional guidelines and ethics Desired Experience and Qualifications Matric (Compulsory) Long term insurance - telesales 1-year minimum experience Reputable sales track record (Pay slips may be required up to 3 months back) FAIS Regulatory Examination for representatives is recommended (RE5)/ Or within Dofa Clear credit & criminal records Excellent communication skills Must be South African Citizen Available immediately Competencies required Competencies Cold calling Cross - selling End to end sales Extensive knowledge in short term insurance Ability to handle conflict Problem solving skills Insurance principles and practice Outbound sales   Successful candidates will receive full product and systems training
Salary: Negotiable

Customer Service Representative (Dutch, French & German) Reference No: 3058383006 | Johannesburg, South Africa | Posted on: 06 December 2021

We have an exciting job opportunity for Dutch, German and French speaking Customer Service Representatives to join a prestigious International Hotel brand at their offices in Cape Town, South Africa. This position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. They offer market related salary, career advancement, in house training. Join this multi-cultural work environment with colleagues from all over the world today!Your key job responsibilities as the Dutch, German and French speaking Customer Service Representative in Cape Town, South Africa:• Strong problem-solving, interpersonal and time management skills• Strong customer service ability• Effective written and verbal communication• Assist passengers by confirm & re-schedule client bookings• Daily interactions with clients with queries and compliments• Required to meet specific key performance indicators and meet expected client service levels before going live.• Native/Advanced level in Dutch, German or French language: Verbal & Written skills essential• Computer literacy skills• Fully paid product and systems training provided• Daily interactions with international passengers with queries and compliments• Required to meet specific key performance indicators and meet expected client service levelsRequirements for this Dutch speaking Customer Service Representative job in Cape Town, South Africa:• Native/Advanced level in Dutch, German or French language: Verbal & Written skills essential• Permanent residence permit or South African ID holders only• Flexibility to work shifts. Weekends may apply• Excellent customer service skills essential. Experience in call centre or travel & tourism industry preferred but not necessary.• Excellent Computer literacy & technical skills• Own transportIf you meet the above requirements for this Dutch, German or French speaking Customer Service Representative Job in Cape Town, South Africa, we would like to hear from you! Please send your CV through to: kim@callforce.co.za
Salary: Negotiable

Sales Team Leader (Nightshift) Reference No: 1993978083 | Cape Town, South Africa | Posted on: 13 November 2021

The suitable and successful candidate will be responsible for leading and managing a team of Outbound Sales Consultants/Agents as per SLA. Product comprehension of sales and customer care coupled with proactive client interface ability would be critical functions for the role   Team leadership and management Guide agents by demonstrating exceptional customer satisfaction Guide, coach and Determine training needs for staff. Communicate job expectations to Agents Harness agent’s potential to perform optimally Tailor recommendations to improve Consultants on reaching their targets. Monitor attendance, punctuality and leave of personnel Keep to date and abreast of industry trends industry trends Manage requests/escalations between different business units to solidify resolution outcomes Report on a regular basis on statistics, data, ratios, attrition, and terminations Examine and indicate areas of improvement for systems, policies and processes used and propose solutions Frequent monitoring of metrics, data and reporting on operational status Manage quality assurance Oversee the overtime process and monitor different shifts that are in place   Requirements A minimum of 2-3 years outbound management experience Willingness to work nightshift to accommodate American time zones    Competencies Strong ability to manage a sales team Strong ability to empathize with a customer Strong problem-solving skills Ability to resolve escalated customer issues Drive Sales
Salary: Negotiable

Call Center Agent - Outbound Reference No: 2368239346 | Johannesburg, South Africa | Posted on: 10 November 2021

Outbound Sales Consultant Our international client is looking for strong sales individuals to join our dynamic team in Sunninghill. What You’ll be Doing Lead generation from an existing client base. During a Typical Day, You’ll · Read from a scripted pitch · Transfer warm leads to the USA team · Work towards exceeding transfer targets · Ensure high quality standards are adhered to Requirements · At least 6 months sales experience · Computer literate · Own transport (advantageous not essential) · Excellent verbal communication skills in English · Neutral accent   Working Hours · Rotational shifts between 15h00pm to 03h00am Salary – Basic, travel & shift allowances
Salary: Negotiable

Outbound Sales Agent (Telecommunications) Reference No: 4194493377 | Johannesburg, South Africa | Posted on: 10 November 2021

Selling of Cellular insurance to Business clients. Assisting clients with with upgrades. Retentions. Selling new contracts, insurance and up-selling. Desired Experience and Qualifications Matric (Compulsory) Outbound commercial insurance (B2B) telesales 1 Year minimum experience required Upgrades/retention's/contracts in telecommunications 1 year minimum experience required Reputable sales track record (Pay slips may be required up to 3 months back) Knowledge of cellphones is an advantage (Phones, Contracts, etc.) Clear Credit & Criminal Record. Excellent communication skills Available immediately Competencies required Cold calling Business to business calling Business development Lead generation Cross - selling Ability to handle conflict Problem solving skills Outbound sales
Salary: Negotiable

I.T sales Call Center Rep Reference No: 1680513813 | Sandton, South Africa | Posted on: 10 November 2021

Helping customers implement innovative cloud computing solutions by using the latest, secured cloud computing technologies for Data Security, Data backup and storage, Improved Collaborations, Excellent Accessibility, Low maintenance cost, Mobility, Services in Pay-Per-Use and Unlimited Storage Capacity.
Salary: R9500

Outbound Sales Agent - Nightshift Reference No: 696303043 | Johannesburg, South Africa | Posted on: 09 November 2021

Outbound Sales Consultant Our international client is looking for strong sales individuals to join our dynamic team in Sunninghill. What You’ll be Doing Lead generation from an existing client base. During a Typical Day, You’ll · Read from a scripted pitch · Transfer warm leads to the USA team · Work towards exceeding transfer targets · Ensure high quality standards are adhered to Requirements · At least 6 months sales experience · Computer literate · Own transport (advantageous not essential) · Excellent verbal communication skills in English · Neutral accent Working Hours · Rotational shifts between 16h00pm to 04h00am Salary Per productive hour, shift and travel allowance provided and incentives.
Salary: Negotiable

Home

Sub menu text goes here

about

Sub menu text goes here

our work

Sub menu text goes here