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BUILDING INTEGRATED CUSTOMER EXPERIENCE SOLUTIONS TO SUPPORT AND ACCELERATE GROWTH IN THE GLOBAL TELCO SECTOR

As the world and its technology evolves, the demand for outsourced, innovative and customer-centric solutions that support the fast-changing telco industry has never been greater.

At CallForce, we support telco company designs and models, and strive to deliver the ultimate customer experience. We do this by managing cost pressures with a customised, flexible strategy that drives efficiencies, while retaining and strengthening relationships with existing customers. This strategy effectively helps us acquire new customers for you while you focus on the strategic output of your business.

Our goal is to help you achieve maximum operational efficiency by combining the right skills with the right technology and processes to guarantee time efficiencies, increased accuracy and faster turnarounds. Above all, we promise to provide up to 40% cost saving benefits, helping you understand the differentiators that will take your business to the next level in this highly competitive market.

CallForce works closely with our Telco clients to co-create BPO solutions that deliver:

TIER 1 & 2 TECHNICAL SUPPORT

Flexible, bundled packages to increase revenue generation and promote customer retention

TIER 1 & 2 TECHNICAL SUPPORT

Innovative BPO solutions, using smart tech that guarantees the effective management of customer requests

TIER 1 & 2 TECHNICAL SUPPORT

The perfect combination of human engagement & technology for an exceptional customer journey

TIER 1 & 2 TECHNICAL SUPPORT

High CSAT/NPS scores that improve customer retention

TIER 1 & 2 TECHNICAL SUPPORT

Professional omnichannel solutions to streamline customer interaction

TIER 1 & 2 TECHNICAL SUPPORT

Experience and expertise in diversifying & growing revenue streams to meet customer demands

Our telco capabilities have established CallForce as a leading and multi-award winning BPO outsourcer.

We harness the right people and support customers with outstanding processes, empowered by smart technology that’s designed to provide world-class contact centre and telco services from South Africa to a global market.

Our holistic BPO solutions for the Telco sector include:

FIBER SALES AND
SUPPORT

Giving you more time to do what you do best

PRE-PAID & POST-PAID SUPPORT

To optimise its operations and enhance customer experience.

TIER 1 & 2 TECHNICAL SUPPORT

For fast, efficient problem resolution

SERVICE HELP
DESKS

Combining omnichannel solutions and a talent pool with a strong understanding of technology

SOCIAL MEDIA RESPONSE HANDLING

Prioritising high volume engagement and urgency.

FIBRE & TECH
SUPPORT

With a sizeable regional and domestic market opportunity to support increasing demand.

COLLECTIONS

Reducing the cost of collections and providing scalability within your team.

TECHNICAL
SUPPORT

Harnessing strong skills to support complex services.

CUSTOMER ACQUISITION

With a dedicated team to do the heavy lifting for you.

BACK OFFICE SUPPORT

To facilitate other teams and enhance the customer experience.

CUSTOMER CARE

To address the increased demand for high-quality service.

BILLING ISSUES

To ensure you are not leaving any money on the table.

OUR GLOBAL PRESENCE

We service and support businesses all over the globe by understanding the geographic requirements and local challenges to successfully co-create, implement and manage BPO solutions specific to your business needs.

asia

Are you looking for a large, tech-savvy English-speaking talent pool?

AUSTRALIA

Are you looking for a culturally aligned location for your contact centre at competitive rates?

south africa

Are you looking to optimise your customer engagement using innovative omnichannel solutions?


UNITED KINGDOM

Are you looking for an outsourcing partner that can provide a culturally aligned, agile solution?



USA

Are you looking for a cost effective, professional solution to deliver an enhanced customer experience?



ARE YOU READY TO PARTNER WITH US?

If you’re looking for a customised, outsourced BPO solution that gives you the competitive edge, we would welcome the opportunity to set up time to define your requirement, support the development and execution of your business strategy and discuss how we can bring the future of outsourced BPO solutions that drive growth, profitability and efficiency. 

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