The new AI-Native Business Function Outsourcing joint venture delivers measurable outcomes, not just operational execution, across South Africa and global markets.
CallForce is proud to announce the launch of OnviForce™, a strategic joint venture with OnviSource, Inc., our strategic AI partner and U.S.-based leader in AI-native analytics and intelligent automation. Together, we have built a new model of outsourcing, one that moves beyond tasks, headcount and volume to deliver the outcomes that actually matter to our clients.
From BPO to BFO – A Fundamental Shift
Traditional Business Process Outsourcing has always been measured by activity: how many calls were handled, how many tasks were completed, how many agents were deployed. OnviForce changes the measure entirely.
OnviForce delivers AI-Native Business Function Outsourcing (BFO), a model where artificial intelligence is not added on top of operations as a tool but embedded natively at the core. Decisions, workflows and performance optimisation are driven in real time. Service delivery is measured by business outcomes, not labour or volume. Clients can outsource entire business functions, not just individual tasks, with confidence that the outcomes they need will be delivered.
“CallForce has evolved from a traditional BPO provider into a next-generation AI-Native BFO organisation, empowered to deliver outcome-driven outsourcing programs that are scalable, optimised by native AI, and capable of high-performance service delivery.” – Candice Roberts, CEO of CallForce
Built for South Africa. Scaled for the World.
OnviForce is built to serve clients across South Africa and global markets, with the infrastructure, expertise and technology to deliver consistently across both. CallForce already serves clients across the UK, USA, Europe and international markets, and OnviForce extends that capability with AI natively embedded at its core.
OnviForce serves a broad range of industry sectors including telecommunications, banking and financial services, edtech, e-commerce, logistics, energy, healthcare and more.
Powered by the OmVista™ Platform
At the heart of OnviForce is OnviSource’s OmVista™ Platform, a next-generation Agentic AI ecosystem that delivers AI not as a toolset but as virtual, governed, intelligent and autonomous teammates that continuously learn and evolve. These capabilities enable organisations to move beyond post-interaction analysis to real-time performance optimisation, a step change in what outsourcing can deliver.
Already Proven in the Market
OnviForce’s AI-Native BFO model has already been successfully trialled and adopted by a multinational telecoms provider in South Africa, delivering measurable improvements in agent performance, customer experience and operational efficiency.
A New Benchmark for the Industry
OnviForce establishes a new standard in the outsourcing industry, integrating AI natively into operations, transitioning from process execution to outcome ownership and delivering continuous, real-time performance improvement.
“With OnviForce, we are not just enhancing outsourcing, we are redefining it. This is the future of Business Function Outsourcing and we are proud to lead this transformation from South Africa to the world.” – Candice Roberts and Ray Naeini
South Africa has always punched above its weight. Its people are resilient, resourceful and deeply capable. OnviForce is built on that foundation and designed to carry it to every corner of the world. This is not just a product launch. It is a statement about what African innovation looks like when it is given the platform it deserves.
The future of outsourcing is being written right now. And it is being written here.
Read the full official press release here.
To find out more about how OnviForce can deliver outcomes for your business, contact us today.
