OUR AWARD-WINNING ACHIEVEMENTS

We are honored to have received many local and international awards over the years validating ability to deliver customised, innovative contact centre solutions from South Africa to the Global market.

OUR EXPERIENCE, GLOBAL NETWORK & PARTNERSHIPS

As proud members of EndeavorBPESA, and our association with several other international BPO and contact centre industry bodies such as IAOPAusContact AssociationISGCCMG and GSA and our strategic partnerships with McKinsey and EY, we are able stay abreast of the latest industry trends and thought leadership ensuring our operations are competitive, result-driven, outcomes focused and cost efficient.

Our CEO, Candice Roberts, is a thought-leader in the Outsourcing sector, currently sitting on the BPESA industry Exco committee and the board of Endeavor South Africa along with entrepreneurs such as Herman Bosman, Vukani Mngxati, Barry Swartzberg, Ajen Sita amongst many other well respected business leaders.

Candice was also recognised as an EY Entrepreneur finalist in 2017 and Endeavor Entrepreneur in 2005 and in true collaboration with Endeavor’s “pay it forward” culture, she continually provides mentorships to other entrepreneurs from developing economies within the BPO industry.

Our Global Outsourcing Director, Roshan Sookdeo, also represents CallForce as a CCMG board member for professional designations.

In our continuous drive to create meaningful career opportunities for the youth of South Africa, we are proud to announce the successful launch of our partnership with the Youth Employment Service (YES) South Africa.

This incredible initiative equips and supports our youth in creating a foundation for themselves to gain valuable work experience and create positive opportunities for their future.

This programme is driven by technology and innovation and is a key factor in achieving our vision to create a minimum of 500 000 career opportunities for the youth of South Africa while contributing to the growth of the South African GBS sector by 2030.

As a registered Financial Services Provider, BBBEE Level 2 contributor and award-winning outsourcer with over 20 years’ experience, we have secured our position as a thought-leader in the BPO sector, servicing blue-chip clients both locally and internationally out of our South African based operational hubs.Our highly skilled team of BPO specialists , customised contact centre solutions and innovative BPO services positively reshape the customers experience while driving digital transformation.

Our 3 world-class operational sites located in South Africa are located in in the 3 largest cities Johannesburg, Cape Town and Durban are equipped to international standards with high-tech IT networks and infrastructure, providing a seamless hybrid model of contact centre and remote-based operations.

CallForce has been acknowledged by these international organisations as having a high potential for growth and job creation in South Africa.

endeavor

Leading the high-impact entrepreneurship movement around the world.

BPESA

A not-for-profit company that serves as the industry body and trade association for Global Business Services in South Africa serving the international and domestic markets.

iaop

Global Association connecting buyers, providers and advisors to resources they need to be successful.

Auscontact association

The united voice for the contact centre industry in Australia, connecting people, industries and organisations, locally and globally, to deliver excellence in customer contact experience.

isg

A leading global technology research and advisory firm committed to helping corporations, public sector organisations, and service and technology providers achieve operational excellence and faster growth.

ccmg

A body of like-minded professionals and organisations that are committed to developing Contact Centre services in South Africa.

mckinsey & Company

The trusted advisor and counselor to many of the world's most influential businesses and institutions.

ey

Providing consulting, assurance, tax and transaction services that help solve our client's toughest challenges and build a better working world for all.

2020

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ISG PARAGON EXCELLENCE AWARD

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ISG ASIA PACIFIC PARAGON AWARD FINALIST IN THE CATEGORIES OF EXCELLENCE AND WOMEN IN TECHNOLOGY

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TOP EMPOWERMENT JOB CREATION FINALIST

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2019

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BPESA GBS TOP BPO OPERATOR ​​

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BPESA GBS TOP OFFSHORE CAMPAIGN​​

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CCW FINALIST FOR BEST-IN-CLASS CONTACT CENTRE 100+ SEATS ​​

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2018

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GSA AFRICAN OUTSOURCING PROJECT OF THE YEAR FINALIST ​​

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CCMG BEST INTERNATIONAL OUTSOURCE CONTACT CENTRE FINALIST ​​

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CCMG RECRUITER OF THE YEAR​​

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2017

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EY WINNING WOMAN PROGRAMME ​​

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EY SOUTH AFRICAN ENTREPRENEUR OF THE YEAR FINALIST ​​

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BPESA / CCMG FINALIST FOR BEST EXTERNAL SERVICE PROVIDER ​​​

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other

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ENDEAVOUR HIGH IMPACT ENTREPRENEUR​​

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OUR GLOBAL PRESENCE

We service and support businesses all over the globe by understanding the geographic requirements and local challenges to successfully co-create, implement and manage BPO solutions specific to your business needs.

asia

Are you looking for a large, tech-savvy English-speaking talent pool?

AUSTRALIA

Are you looking for a culturally aligned location for your contact centre at competitive rates?

south africa

Are you looking to optimise your customer engagement using innovative omnichannel solutions?


UNITED KINGDOM

Are you looking for an outsourcing partner that can provide a culturally aligned, agile solution?



USA

Are you looking for a cost effective, professional solution to deliver an enhanced customer experience?



ARE YOU READY TO PARTNER WITH US?

If you’re looking for a customised, outsourced BPO solution that gives you the competitive edge, we would welcome the opportunity to set up time to define your requirement, support the development and execution of your business strategy and discuss how we can bring the future of outsourced BPO solutions that drive growth, profitability and efficiency. 

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