As proud members of Endeavor, BPESA, and our association with several other international BPO and contact centre industry bodies such as IAOP, AusContact Association, ISG, CCMG and GSA and our strategic partnerships with McKinsey and EY, we are able stay abreast of the latest industry trends and thought leadership ensuring our operations are competitive, result-driven, outcomes focused and cost efficient.

Our CEO, Candice Roberts, is a thought-leader in the Outsourcing sector, currently sitting on the BPESA industry Exco committee and the board of Endeavor South Africa along with entrepreneurs such as Herman Bosman, Vukani Mngxati, Barry Swartzberg, Ajen Sita amongst many other well respected business leaders.

Candice was also recognised as an EY Entrepreneur finalist in 2017 and Endeavor Entrepreneur in 2005 and in true collaboration with Endeavor’s “pay it forward” culture, she continually provides mentorships to other entrepreneurs from developing economies within the BPO industry.

Our Global Outsourcing Director, Roshan Sookdeo, also represents CallForce as a CCMG board member for professional designations.

In our continuous drive to create meaningful career opportunities for the youth of South Africa, we are proud to announce the successful launch of our partnership with the Youth Employment Service (YES) South Africa.

This incredible initiative equips and supports our youth in creating a foundation for themselves to gain valuable work experience and create positive opportunities for their future.

This programme is driven by technology and innovation and is a key factor in achieving our vision to create a minimum of 500 000 career opportunities for the youth of South Africa while contributing to the growth of the South African GBS sector by 2030.

As we continue to forge our path in internationally scaling our business we are privileged to have been globally recognised and certified by WEConnect International.

As a certified women’s business enterprise with access to women business owners all over the world, WEConnect International have over 150+ member buyer organisations that include EY, Johnson & Johnson, IBM and Facebook to name a few, who are looking to connect and partner with woman-led organisations to support their global brands. 

We are excited for the new opportunities that lie ahead as we extend the reach and visibility of our brand, BPO services and value proposition of South Africa as a phenomenal outsourcing destination to yet another invaluable network. 

As a registered Financial Services Provider, BBBEE Level 1 contributor and award-winning outsourcer with over 20 years’ experience, we have secured our position as a thought-leader in the BPO sector, servicing blue-chip clients both locally and internationally out of our South African based operational hubs. Our highly skilled team of BPO specialists , customised contact centre solutions and innovative BPO services positively reshape the customers experience while driving digital transformation.

Our 3 world-class operational sites located in South Africa are located in the 3 largest cities Johannesburg, Cape Town and Durban and are equipped to international standards with high-tech IT networks and infrastructure, providing a seamless hybrid model of contact centre and remote-based operations.