Logistics

Supporting the Logistics industry with superior customer service and SALES support.

THE GLOBAL LOGISTICS INDUSTRY IS EXPECTED TO REACH $15 BILLION BY 2027

Industry: LOGISTICS

With the increase in customer demand and an expectation of an excellent customer experience, there is significant pressure on the logistics industry to design and implement innovative operational models that are powered by exceptional people, tech and processes to deliver an exceptional customer experience.

This growing need to ensure excellent customer brand experiences by optimising customer engagement models includes frontline customer engagement, powerful omnichannel support coupled with back-office functions that successfully support the customer journey.

In order to balance providing the best service at the most cost-effective transaction rate in this highly competitive landscape, outsourcing partners like CallForce can dynamically optimise and streamline the customer engagement process.

Our unique BPO solutions designed specifically for the logistic industry are scalable, flexible and custom built to support the high growth volumes in both B2C and B2B markets.

This ensures we achieve tight delivery deadlines and managing cost pressures while navigating security mandates within the Logistics industry.

Our custom process design supported by exceptional talent in our technologically driven environment, work in unison to streamline the way your business operates, unlocking value in both cost and service efficiencies.

The impact of our solutions

superior service delivery

up to 40% in cost efficiencies

proactive customer engagement

our innovative LOGISTICS bpo Solutions

Exceptional CSAT Scores

By managing complex omnichannel client conversations

Cost Efficiency

Cost effective solutions which save up to 40%

Smart Tech

Optimising technology to build the most efficient and competitive processes

Competitive Differentiation

Through speed and quality of managing the supply chain.

Scalability

To support growth in volumes and retention of clients.

Revenue Diversification

By up-selling and cross-selling into your customer base.

OUR LOGISTICS BPO SERVICES

Inbound & Outbound Omnichannel Customer Service

To ensure the optimal customer brand experience across all channels.

Sales, Acquisition & Retention

To grow revenue and retention of customers.

Back Office Support Function Management

Optimising support functions to ensure seamless integration in supply chain.

Tracking and Tracing

To proactively manage customers’ expectations.

Social Media Support & RESPONSE HANDLING

Prioritising high volume engagement and urgency to better understand and service customers.

Invoice & Billing Process Management

Ensuring accuracy and efficiency to meet customer expectations.

Data Entry & Ticket Management

To improve efficiency through automation and effective processes.

Tier 1 & Tier 2 Tech Support

For fast efficient tech support to both internal and external customers.

OUR GLOBAL PRESENCE

We service and support businesses all over the globe by understanding the geographic requirements and local challenges to successfully co-create, implement and manage BPO solutions specific to your business needs.

asia

Are you looking for a large, tech-savvy English-speaking talent pool?

AUSTRALIA

Are you looking for a culturally aligned location for your contact centre at competitive rates?

south africa

Are you looking to optimise your customer engagement using innovative omnichannel solutions?

UNITED KINGDOM

Are you looking for an outsourcing partner that can provide a culturally aligned, agile solution?

USA

Are you looking for a cost effective, professional solution to deliver an enhanced customer experience?

ARE YOU READY TO PARTNER WITH US?

If you’re looking for a customised, outsourced BPO solution that gives you the competitive edge, we would welcome the opportunity to set up time to define your requirement, support the development and execution of your business strategy and discuss how we can bring the future of outsourced BPO solutions that drive growth, profitability and efficiency.