THE GLOBAL LOGISTICS INDUSTRY IS EXPECTED TO REACH $15 BILLION BY 2027
With the increase in customer demand and an expectation of an excellent customer experience, there is significant pressure on the logistics industry to design and implement innovative operational models that are powered by exceptional people, tech and processes to deliver an exceptional customer experience.
This growing need to ensure excellent customer brand experiences by optimising customer engagement models includes frontline customer engagement, powerful omnichannel support coupled with back-office functions that successfully support the customer journey.
In order to balance providing the best service at the most cost-effective transaction rate in this highly competitive landscape, outsourcing partners like CallForce can dynamically optimise and streamline the customer engagement process.
Our unique BPO solutions designed specifically for the logistic industry are scalable, flexible and custom built to support the high growth volumes in both B2C and B2B markets.
This ensures we achieve tight delivery deadlines and managing cost pressures while navigating security mandates within the Logistics industry.
Our custom process design supported by exceptional talent in our technologically driven environment, work in unison to streamline the way your business operates, unlocking value in both cost and service efficiencies.