energy

Empowering the Energy industry with flexible BPO solutions

ACHIEVING SUPERIOR CUSTOMER SUPPORT & SALES ACQUISITION

Industry: energy

The dynamic and competitive nature of the Energy industry means every company is under constant pressure to create innovative operating models that meet customer demands, improve customer experience, and reduce overall operating costs.

The increased demand in customer queries and the expectation for professional, resolution-orientated engagement, means you need a partner with the capabilities to provide responsive and high-quality customer sales acquisition services and exceptional service delivery that build customer loyalty and retention.

By leveraging the expertise of CallForce, a reputable outsourcing partner, you are unlocking a full suite of innovative, customised contact centre and BPO services, quality omnichannel solutions, culturally affiliated, tech-savvy talent in any language of your choice and an advanced IT infrastructure to facilitate these best-in-class outsourcing processes.

Our expertise lie in partnering and collaborating with clients to optimise your operations and processes to build agility and stay abreast of the changes in consumer behaviour and the impact of disruptive technologies.


The impact of our solutions PROVIDES

QUALITY OMNICHANNEL SOLUTIONS

increased revenue

40% cost savings

our innovative eNERGY bpo Solutions DELIVER

Exceptional Customer Brand Experiences

By managing complex omnichannel client conversations

Successful Client Acquisition Strategies

Ensuring higher new client acquisition and conversion rates.

Cost Efficiency

By defining, understanding and responding to your markets’ needs.

Low Customer Churn

Through efficiency and quality of the customer engagement process.

Industry-Focused Insights

That can be developed into present and future energy sector trends within the marketplace to build long-term customer relationships. 

Highly Skilled Agents

Supported by smart tech and excellent processes to achieve First Call Resolution.

OUR BPO SERVICES IN THE ENERGY SECTOR

INBOUND AND OUTBOUND CONTACT CENTRE SERVICES

Improving service delivery and increasing cost efficiencies that support the acquisition of new customers and retention through delivering omnichannel solutions.

SOCIAL MEDIA RESPONSE HANDLING

We open up channels for increased customer communication, prioritising high volume engagement in the social space for a better online customer experience.

SALES & CUSTOMER ACQUISITION

Our dynamic team of sales agents drive our successful approach to build revenue through various digital channels including voice, chat, email and social media.

BACK-OFFICE FUNCTIONS

Optimising back office admin processes and functions using smart technology and people to create the most efficient and cost effective solution that create a positive brand experience.

TECHNICAL HELP DESK SUPPORT

Enhancing the customer experience for emergency and dispatching services through an omnichannel and tech-enabled approach.

BILLING & COLLECTIONS

Adding that personal touch by combining omnichannel Customer Service Solutions and a talent pool with a strong understanding of the customer journey.

EMERGENCY HOTLINES & DISPATCHING SERVICES

Enhancing the customer experience for emergency and dispatching services through an omnichannel and tech-enabled strategy.

chat support & virtual assistants

Reducing the cost of service delivery and increasing the efficiency in resolving simple customer queries.

order management

Managing customer orders to create capacity and streamline the operations of your business.

OUR GLOBAL PRESENCE

We service and support businesses all over the globe by understanding the geographic requirements and local challenges to successfully co-create, implement and manage BPO solutions specific to your business needs.

asia

Are you looking for a large, tech-savvy English-speaking talent pool?

AUSTRALIA

Are you looking for a culturally aligned location for your contact centre at competitive rates?

south africa

Are you looking to optimise your customer engagement using innovative omnichannel solutions?


UNITED KINGDOM

Are you looking for an outsourcing partner that can provide a culturally aligned, agile solution?



USA

Are you looking for a cost effective, professional solution to deliver an enhanced customer experience?



ARE YOU READY TO PARTNER WITH US?

If you’re looking for a customised, outsourced BPO solution that gives you the competitive edge, we would welcome the opportunity to set up time to define your requirement, support the development and execution of your business strategy and discuss how we can bring the future of outsourced BPO solutions that drive growth, profitability and efficiency. 

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