SUPPORTING & ACCELERATING GROWTH
USING INNovative and customer-centric solutions
As the world and its technology evolves, the demand for outsourced, innovative and customer- centric solutions that support this rapidly evolving industry has never been greater.
Our Telco capabilities have established us as a leading and multi-award winning BPO Outsourcer.
We harness the right people and support customers with outstanding processes, empowered by smart technology that’s designed to provide world-class contact centre and telco services from South Africa to a global market.
CallForce support telecommunication companies to design and implement contact centre and BPO solutions that deliver the ultimate customer experience. This is achieved through a customised and flexible model that drives efficiencies, while retaining and strengthening relationships with customers.
This strategy drives new business growth and customer retention while upselling and cross-selling products and services to increase wallet share.
Our goal is to help you achieve maximum operational efficiency by combining the right skills with the right technology and processes to guarantee time efficiencies, increased accuracy and faster turnaround.
Our solutions have proven to provide up to 40% cost saving benefits for offshore locations while helping you understand the differentiators that will take your business to the next level in this highly competitive market.