Our operation is built on the premise of providing exceptional customer brand experiences in a cost-effective and operationally efficient manner through the delivery of customised, innovative contact centre solutions and BPO services from South Africa to the global market.
CallForce have proven that our talented South African workforce coupled with powerful technology and unprecedented process design will result high CSAT / NPS scores as agents are empowered to engage in complex conversations while simple work is digitised through automation.
Utilising the combination of our expertise and the knowledge of our client’s environment, we design, implement and manage customised BPO solutions, resulting in the improvement of business performance, increased investment in our economy and increased job creation for our society.
By partnering with CallForce you will be supporting our vision to contribute creating approximately 500 000 new job opportunities in South Africa by 2030.
In a world that is driving digital transformation and exceptional customer experiences, building a strategic partnership with CallForce will drive deep and meaningful collaboration that contributes to operational efficiencies.
We offer personalised touchpoints supported by culturally aligned teams, smart technology platforms and innovative processes designed to exceed KPI’s.
CallForce aims to build the optimum business process solutions to deliver exceptional customer experiences. Our solutions bring every channel together, enabling our agents to engage in seamless conversations with customers across multiple channels.
South Africa has been recognised as one of the world’s leading BPO outsourcing destinations.
On the 7th of April 2022 the Annual Front Office BPO Survey announced South Africa as the Most Favoured CX Delivery Offshoring Destination for 2022. South Africa received 1st place in 2021 as well and has been ranked as the 2nd most favoured outsourcing destination every year since 2018, growing at approximately 22% annually.
We hope that this 1st place recognition two years in a row, and after a 2nd place ranking for the previous 3 years, will be a strong indication to the global market of the innovative, agile and professionalism within the South African GBS sector!
Our global footprint ensures we effectively service and support our clients around the globe with an international team that understands each geography to successfully co-create, implement and manage innovative contact centre solutions and BPO services specific to your business needs and language requirements. Meet the driving force behind designing and implementing solutions that deliver the ultimate customer experience.
CEO
Director: Global Outsourcing
Are you looking for a culturally aligned location for your contact centre at competitive rates?
Are you looking to optimise your customer engagement using innovative omnichannel solutions?
Are you looking for an outsourcing partner that can provide a culturally aligned, agile solution?
Are you looking for a cost effective, professional solution to deliver an enhanced customer experience?
If you’re looking for a customised, outsourced BPO solution that gives you the competitive edge, we would welcome the opportunity to set up time to define your requirement, support the development and execution of your business strategy and discuss how we can bring the future of outsourced BPO solutions that drive growth, profitability and efficiency.
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