pARTNERING TO PROVIDE EXCEPTIONAL CUSTOMER BRAND EXPERIENCES

PARTNERING WITH CALLFORCE

Our operation is built on the premise of providing exceptional customer brand experiences in a cost-effective and operationally efficient manner through the delivery of customised, innovative contact centre solutions and BPO services from South Africa to the global market.

CallForce have proven that our talented South African workforce coupled with powerful technology and unprecedented process design will result high CSAT / NPS scores as agents are empowered to engage in complex conversations while simple work is digitised through automation.

Utilising the combination of our expertise and the knowledge of our client’s environment, we design, implement and manage customised BPO solutions, resulting in the improvement of business performance, increased investment in our economy and increased job creation for our society.

By partnering with CallForce you will be supporting our vision to contribute creating approximately 500 000 new job opportunities in South Africa by 2030.

In a world that is driving digital transformation and exceptional customer experiences, building a strategic partnership with CallForce will drive deep and meaningful collaboration that contributes to operational efficiencies.


our bpo solutions deliver

Increased customer retention

Digitised and customised customer journeys

Higher CSAT/NPS scores

Significant cost savings

Higher propensity to gain wallet share

Optimal customer engagement


OUR SERVICES & OMNICHANNEL SOLUTIONS

We offer personalised touchpoints supported by culturally aligned teams, smart technology platforms and innovative processes designed to exceed KPI’s.

CallForce aims to build the optimum business process solutions to deliver exceptional customer experiences. Our solutions bring every channel together, enabling our agents to engage in seamless conversations with customers across multiple channels.

THE MAGIC OF SOUTH AFRICA’S VALUE PROPOSITION

South Africa has been recognised as one of the world’s leading BPO outsourcing destinations.

On the 7th of April 2022 the Annual Front Office BPO Survey announced South Africa as the Most Favoured CX Delivery Offshoring Destination for 2022. South Africa received 1st place in 2021 as well and has been ranked as the 2nd most favoured outsourcing destination every year since 2018, growing at approximately 22% annually.

We hope that this 1st place recognition two years in a row, and after a 2nd place ranking for the previous 3 years, will be a strong indication to the global market of the innovative, agile and professionalism within the South African GBS sector!


This well-deserved recognition is due to:

CULTURE

A strong customer service and sales culture.

Agility

Agility in its ability to support high growth industries.

iNCENTIVES

Government incentives to support growth.

BPO expertise

Strong international and local BPO expertise.

INDUSTRY EXPERTISE

Deep domain knowledge in a number of industry sectors including Financial Services.

INDUSTRY SUPPORT

Supported by BPESA, our professional BPO industry body and the South African Department of Trade and Industry (DTI).

COST COMPETITIVENESS

Ability to deliver sizeable cost savings by increasing operational efficiencies.

SOPHISTICATED infrastructure

A sophisticated and resilient infrastructure to deliver at exceptional global standards.

DIGITAL CAPABILITIES

A strong focus and shift toward digital capabilities and skills that enhance the customer experience.

A strong FOCUS ON IMPACT SOURCING

Working towards achieving our goal in contributing to 500 000 offshore job opportunities by 2030.

A skilled talent pool

A large pool of skilled English-speaking and multi-lingual, accent neutral talent with digital skills.

a committed workforce

A highly empathic workforce with cultural affinities to geographies all over the globe.

LEADING THE TEAM

Our global footprint ensures we effectively service and support our clients around the globe with an international team that understands each geography to successfully co-create, implement and manage innovative contact centre solutions and BPO services specific to your business needs and language requirements. Meet the driving force behind designing and implementing solutions that deliver the ultimate customer experience.

 

Candice Roberts

CEO

Roshan Sookdeo

Director: Global Outsourcing

OUR GLOBAL PRESENCE

We service and support businesses all over the globe by understanding the geographic requirements and local challenges to successfully co-create, implement and manage BPO solutions specific to your business needs.

asia

Are you looking for a large, tech-savvy English-speaking talent pool?

AUSTRALIA

Are you looking for a culturally aligned location for your contact centre at competitive rates?

south africa

Are you looking to optimise your customer engagement using innovative omnichannel solutions?

UNITED KINGDOM

Are you looking for an outsourcing partner that can provide a culturally aligned, agile solution?

USA

Are you looking for a cost effective, professional solution to deliver an enhanced customer experience?

ARE YOU READY TO PARTNER WITH US?

If you’re looking for a customised, outsourced BPO solution that gives you the competitive edge, we would welcome the opportunity to set up time to define your requirement, support the development and execution of your business strategy and discuss how we can bring the future of outsourced BPO solutions that drive growth, profitability and efficiency.

Home

Sub menu text goes here

about

Sub menu text goes here

our work

Sub menu text goes here