Our client is seeking a Recruitment Manager who will lead the recruitment department, ensuring the supply of appropriately skilled and experienced agents to meet current and anticipated business headcount needs. This role involves managing a team of recruiters, developing strategies to attract high-quality candidates, mastering hiring systems and assessments, monitoring campaign requirements and achieving hiring targets within set timelines, proactively analyzing industry trends and internal data in order to create and execute strategies to meet operational goals Key Responsibilities: Recruitment Strategy and Planning Develop, implement, and continuously improve the recruitment strategy. Collaborate with leadership to understand hiring needs and align recruitment strategies to meet these demands. Forecast staffing needs in collaboration with workforce management and operations to plan proactive recruitment strategies. Team Leadership and Development Lead, coach, and develop a team of recruiters to achieve hiring targets and ensure high-performance standards. Establish recruitment KPIs and metrics, monitor team performance, and implement improvements. Foster a collaborative, efficient, and high-energy team environment focused on results and candidate experience. Candidate Sourcing and Pipeline Development Develop innovative sourcing strategies and leverage various channels (social media, job boards, campus recruitment, employee referrals, etc.) to build a robust talent pipeline. Partner with external recruitment agencies and vendors as necessary to source high-quality candidates. Implement talent pooling and maintain a pipeline of potential candidates to fill future needs rapidly. Candidate Screening and Selection Oversee and participate in the screening, interviewing, and assessment of candidates to ensure they meet role requirements and fit the company's culture. Design and implement an effective candidate assessment framework tailored for BPO roles. Ensure adherence to best practices in hiring, focusing on reducing time-to-hire and maintaining high standards of candidate quality. Employer Branding and Candidate Experience Enhance employer branding initiatives to attract top talent, including crafting compelling job advertisements and participating in branding events. Engage in outreach activities, including career fairs, open houses, and community events, to build brand awareness and connect with potential talent. Data Analysis and Reporting Track, analyze, and report on recruitment metrics such as time-to-fill, cost-per-hire, quality of hire, and candidate satisfaction. Utilize data to identify trends, improve processes, and inform decision-making. Report regularly to leadership on recruitment activities, challenges, and successes. Compliance and Process Improvement Ensure compliance with all relevant employment laws, regulations, and company policies. Continuously review and optimize recruitment processes to enhance efficiency and candidate quality. Work closely with the HR team to ensure seamless onboarding and alignment with broader HR initiatives. Key Qualifications: Education: Bachelor’s degree in Human Resources, Business Administration, or a related field (preferred but not mandatory based on experience). Experience: Minimum of 5 years in recruitment, with at least 3 years in a managerial or team lead role. Proven experience with high-volume hiring in BPO environment. Skills: Strong understanding of BPO recruitment challenges and trends. Excellent leadership, communication, and interpersonal skills. Proficiency with Applicant Tracking Systems (ATS) and recruitment software. Strong data analysis skills, with the ability to interpret and act on recruitment metrics.

The suitable and successful candidate will be responsible for the overall development and performance of an assigned incubation team through the facilitation of the course map and as well as leading and developing the team of incubation agents. Also responsible for the coaching of ‘bottom performers’ as assigned. Responsibilities:  Coaching Daily coaching feedback monitored and sent to Team Leaders and Operations to ensure traction Internal calibration sessions held every two weeks (where we unpack the calls sent to internal staff & score the agent based on analysis & align all process and quality related concerns) Client Feedback & Alignment Escalations (Client Journeys) done daily (call analysis of query) Reporting Weekly reporting of CEO escalations that are analysed Calibration Weekly reports prepared and sent to the Client (every Friday) Biweekly quality reporting to the international quality team Monthly repeat call analysis report Monthly top ten agents incurring the highest repeats (deep analytical report) Quality Assurance Daily Quality Assessments completed (the number of Assessments is dependent on various and /or other more urgent requirements that may be expected of me) Weekly Detailed Quality Report  Weekly call listening sent by the client to analyse Calibration sessions (voice of our clients) held every Tuesday, Wednesday & Friday Skills & Competencies: Must be a people’s person Must be passionate about other people’s development and growth potential Must be comfortable facilitating reports, analysis & elaborate presentations during training Present and communicate information Coping with pressures and setbacks Delivering results and meeting client expectations Excellent administrations skills Attention to detail Good verbal communication skills Excellent adherence and QA scores

The Quality Assurance (QA) Agent is responsible for monitoring and assessing the quality of inbound and outbound customer interactions. This role ensures that agents meet performance standards and comply with company policies, while identifying areas for improvement. The QA Agent will deliver constructive feedback to agents, track performance trends, and collaborate with leadership to refine training and development efforts. Key Responsibilities: Monitor Customer Interactions: Evaluate calls, chats, and emails to ensure customer service agents follow company guidelines, compliance requirements, and best practices. Quality Scoring: Apply standardized evaluation criteria to assess agent performance on factors like communication skills, adherence to scripts, professionalism, and problem-solving abilities. Feedback and Coaching: Provide detailed and constructive feedback to agents based on evaluation findings on the calls. Support agents in understanding quality expectations and enhancing their customer interaction skills. Process Improvement: Identify trends, recurring issues, and areas for improvement in service delivery. Work with team leaders /CM to implement corrective actions and refine training programs. Reporting: Prepare regular reports on QA findings, summarizing key insights, improvement areas, and progress metrics. Present findings to management as required. Training Support: Assist in training sessions, workshops, and calibration meetings to ensure agents are well-versed in quality standards and practices. Compliance and Documentation: Ensure all quality evaluations and feedback are accurately documented. Maintain records in line with company standards and industry compliance requirements. Collaboration: Collaborate with Operations, Training, and HR departments to align quality goals with company objectives. Qualifications: Education: Matric Experience: Minimum 1–2 years in a quality assurance role within a SALES call center or BPO environment. Skills: Strong attention to detail Excellent communication and interpersonal abilities. Ability to deliver constructive feedback in a positive, motivating manner. Familiarity with BPO industry standards and compliance regulations.  

High earning potential! Earn R20K+ including commission in Leading Telco – Cape Town CBD We are looking for money-driven SALES GURUS to join our high performing sales team in a telecommunications Leader. If you are passionate, tenacious and love making money, then this is for you!   During a Typical Day, you’ll: Call pre-qualified clients existing and new customers to sell variety of Telco and Data products & services. Offer professional advice to clients for upgrades. Set up new customer accounts and update database. Keep up to date and fully informed on product comparisons and new products. What you get: Excellent earning potential Brilliant training and support Fun at work every day – cash prizes, vouchers, branded luxury goods. Instant cash prizes and other incentives Requirements: Have at least 1-year outbound tele-sales experience. No criminal record Credit check Have strong sales ability and objection handling. Are proficient in English and 1 other language. Have the tenacity and passion for sales. Proven ability to meet sales targets. Please see job details below Title: Sales Agent Role: Outbound Sales Salary: R 4 500 Basic , incentives + commission (Very high earning potential) Working Hours Monday, Wednesday, and Friday 08:00AM – 17:00PM Tuesday and Thursday 08:00AM – 18:00PM & 2 compulsory Saturdays a month Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.

High earning potential! Earn R20K+ including commission. We are looking for money-driven SALES Agents to join our high performing sales team in a telecommunications Leader. If you are passionate, tenacious and love making money, then this is for you! During a Typical Day, you’ll: Call pre-qualified clients existing and new customers to sell variety of Telco and Data products & services. Offer professional advice to clients for upgrades. Set up new customer accounts and update database. Keep up to date and fully informed on product comparisons and new products. What you get: Excellent earning potential Brilliant training and support Fun at work every day – cash prizes, vouchers, branded luxury goods. Instant cash prizes and other incentives Requirements: Have at least 6 months outbound tele-sales experience. No criminal record Have strong sales ability and objection handling. Proficient in English Have the tenacity and passion for sales. Proven ability to meet sales targets. Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.

Vodacom Social Media Community Manager   Job Summary: We are seeking a dedicated social media community manager consultant to join our team. As a community manager, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time. We craft social media communities for leading brands. Seeking a skilled Community Manager to drive engagement and connection. Join our dynamic team where work meets play, and learning is constant. Bring your flair and style to deliver exceptional results.   As a Community Manager, you'll oversee social media channels (Facebook, Twitter, LinkedIn), manage editorial content, engage with the public, and monitor conversations. Your goal: ensure client needs are met through strategic community management and direct engagement.   Duties and Responsibilities: Develop and implement content and community strategies Manage content implementation and community engagement Foster creativity and thought leadership Build internal and external relationships Understand client business and requirements Identify areas for team growth and improvement Moderate social platforms and engage with communities Monitor industry trends and technologies Respond to customer inquiries via online chat and messaging Provide product/service information and assistance Maintain professionalism and excellent customer service Document customer interactions Meet/exceed performance targets Stay updated on product knowledge and company policies   Requirements and Qualifications: Matric qualification Excellent written communication skills Strong problem-solving and logical thinking Computer proficiency and chat/messaging platform familiarity Multitasking and adaptability Customer-focused attitude (empathy, patience) Flexibility (evenings, weekends, holidays) Team player with strong interpersonal skills Required Skills & Experience: Excellent communication (written & verbal) Social media expertise Community analysis and behavior understanding Data analysis and insights Attention to detail Creative thinking Organizational skills Ability to work under pressure Cross-functional team collaboration Sports knowledge Sponsorship landscape experience   Essential Traits: Fun-loving: enjoy work and play Courageous: bold and brave in innovative work Loyal: committed to company mission and colleagues Inspirational: teach and foster growth Proactive: take initiative, seek opportunities   Days & times of work: The operation is based in the Cape Town CBD and runs on a rotational schedule 07:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.    

We are looking for money-driven Durban SALES GURUS to join our high performing sales team in a telecommunications Leader. If you are passionate, tenacious and love making money, then this is for you!  During a Typical Day, you’ll: Call pre-qualified clients existing and new customers to sell variety of Telco and Data products & services. Offer professional advice to clients for upgrades. Set up new customer accounts and update database. Keep up to date and fully informed on product comparisons and new products. What you get: Excellent earning potential Brilliant training and support Fun at work every day – cash prizes, vouchers, branded luxury goods. Instant cash prizes and other incentives Requirements: Have at least 6 months outbound teleco sales experience. No criminal record Have strong sales ability and objection handling. Are proficient in English and 1 other language. Have the tenacity and passion for sales. Proven ability to meet sales targets. Please see job details below Title: Sales Agent Role: Outbound Sales Basic, incentives uncapped commission (Very high earning potential) Working Hours 08:00am – 17:00pm- Mon, Wed, Fri 08:00am – 18:00pm- Tues, Thurs Location: 111 Prince Alfred Street, North Beach

High earning potential! Earn R20K+ including commission in Leading Telco – Cape Town CBD We are looking for money-driven SALES GURUS to join our high performing sales team in a telecommunications Leader. If you are passionate, tenacious and love making money, then this is for you!   During a Typical Day, you’ll: Call pre-qualified clients existing and new customers to sell variety of Telco and Data products & services. Offer professional advice to clients for upgrades. Set up new customer accounts and update database. Keep up to date and fully informed on product comparisons and new products. What you get: Excellent earning potential Brilliant training and support Fun at work every day – cash prizes, vouchers, branded luxury goods. Instant cash prizes and other incentives Requirements: Have at least 1-year outbound tele-sales experience. No criminal record Credit check Have strong sales ability and objection handling. Are proficient in English and 1 other language. Have the tenacity and passion for sales. Proven ability to meet sales targets. Please see job details below Title: Sales Agent Role: Outbound Sales Salary: R5000 Basic , incentives + commission (Very high earning potential) Working Hours Monday, Wednesday, and Friday 08:00AM – 17:00PM Tuesday and Thursday 08:00AM – 18:00PM & 2 compulsory Saturdays a month Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.

CallForce is an award- winning BPO service provider of innovative customized contact centre solutions from South African to the global market. We have a rewarding opportunity for a results-driven Sales Team Leader.  As a Sales Team Leader you will be responsible for supervising and motivating a team of sales representatives to achieve sales targets. Your role will encompass a combination of coaching and managing team performance while ensuring adherence to company policies and procedures. Responsibilities:Team Leadership• Provide strong leadership and mentorship to a team of sales representatives.• Set performance expectations and objectives for team.• Conduct team meetings communicating goals, strategies and updates.• Motivate and inspire team to meet and exceed sales targets. Sales Performance• Monitor and evaluate the performance of sales representatives through QA and performance metrics, e.g., number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken.• Provide constructive feedback, coaching and training to improve performance.• Develop and implement strategies to maximise sales and conversion rates.• Identify areas for improvement and implement corrective actions needed. Reporting and Analytics:• Maintain accurate and up to date records of team performance and individual metrics.• Analyse data and trends to make informed decisions and adjustments to sales strategies. Compliance:• Ensure that the team adheres to company policies, industry regulations and quality standards.• Conduct QA checks ensuring service quality. Requirements• 2+ years’ experience as a Team Leader on a sales/outbound campaign• Good career track record• Excellent written and verbal communication• Proven track record in meeting sales targe

CallForce is an award- winning BPO service provider of innovative customised contact centre solutions from South African to the global market. We are seeking a motivated and dedicated Junior Dialler Administrator to join our team in Johannesburg.  Key Responsibilities: Manage and maintain the dialler to maximize campaign performance. Collaborate and report to the operations manager to ensure optimal campaign execution. Maintain and optimize calling lists, ensuring efficiency and compliance. Monitor dialler performance and adopt real-time adjustments to achieve campaign objectives. Generate daily, weekly, and monthly reports using Dialler specific Data. Assist in troubleshooting and resolving any dialer-related issues.   Qualifications and Requirements: Previous experience working in a contact centre environment. 1+ year Dialler administrator experience  Knowledge of IT/Dialer systems. Intermediate to expert Proficiency in Microsoft Excel. Proficient in Microsoft Suite. Experience with Power BI, SQL (Preferable) Strong analytical skills and ability to read data. Exceptional communication and teamwork skills. Detail-oriented and capable of working in a fast-paced environment.  

We are seeking a HR Consultant with Industrial Relations Experience who will be responsible for managing various human resources functions with a strong focus on employee relations and industrial relations (IR). This role involves handling employee grievances, disciplinary processes, compliance with labour laws, and supporting the HR team in implementing HR policies and strategies. The HR Officer will play a crucial role in fostering a positive work environment, maintaining employee engagement, and ensuring compliance with labour regulations and company policies. Key Responsibilities: Employee Relations and Industrial Relations: Manage and resolve employee grievances, disputes, and conflicts in a timely and effective manner. Provide advice and support to management and employees on employee relations and industrial relations issues. Assist in developing and implementing employee relations and disciplinary policies in line with labour laws and company guidelines. Conduct investigations into employee misconduct and recommend appropriate actions. Compliance and Legal Advisory: Ensure compliance with all relevant labour laws, regulations, and internal policies. Prepare and maintain documentation related to employee relations issues, grievances, disciplinary actions, and investigations. HR Administration and Data Management: Maintain accurate and up-to-date employee records in the HRIS (Human Resource Information System) and ensure confidentiality. Generate HR reports and provide analysis on employee relations trends, grievances, and disciplinary actions. Policy Development and Implementation: Assist in the development and review of HR policies and procedures to ensure they align with legal requirements and best practices. Communicate policies and procedures to employees and managers, providing guidance and clarification as needed. Performance Management: Support the performance appraisal process, including assisting managers and employees with documentation and performance discussions. HR Projects and Initiatives: Participate in HR projects and initiatives, such as employee engagement programs, wellness activities, and diversity and inclusion efforts. Qualifications and Requirements: Education: Bachelor’s degree in Human Resources, Industrial Relations, Law, or a related field. Experience: 1-3 years of experience in an HR Officer role with a strong focus on Industrial Relations (Non Negotiable) , preferably within a BPO or similar environment.  

German-Speaking Customer Service Agents We are seeking a highly motivated and detail-oriented German-Speaking Customer Service Agent to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service and support to our German-speaking customers. You will handle inquiries, resolve issues, and ensure customer satisfaction by delivering a professional and high-quality service. Key Responsibilities: Handle incoming customer inquiries via phone, email, chat, or social media in German. Provide accurate, valid, and complete information to customers by using the right methods and tools. Resolve customer complaints and issues promptly and effectively. Maintain a positive, empathetic, and professional attitude towards customers at all times. Collaborate with other departments to resolve complex issues and improve the customer experience. Document customer interactions, transactions, comments, and complaints accurately in the CRM system. Identify and escalate priority issues to the appropriate team or manager. Follow communication procedures, guidelines, and policies. Participate in training sessions to improve product knowledge and customer service skills. Requirements: Fluency in German and proficiency in English. Previous experience in customer service, preferably in a BPO or call center environment. Strong communication and interpersonal skills. Ability to handle multiple tasks and work in a fast-paced environment. Problem-solving skills and a customer-oriented attitude. What We Offer: Competitive salary  Comprehensive training and development programs. Opportunity to work in a multicultural and dynamic environment. Career advancement opportunities within the company.

We are looking for a Collections Clerk who would be responsible for collecting outstanding debt from our client's customer base pertaining to overdue customer ledger portfolios and ensure that all statutory and legislative requirements relating to Collections are adhered to.  Role Activities  • Collect outstanding debt from the customer base pertaining to overdue customer ledger portfolios. • Contact customers via written and verbal communication and achieve minimum set departmental targets (i.e. ensuring high levels of ledger coverage).• Advise management of possible bad debt occurrences.• Review own ledger portfolios and ensure workload is prioritized accordingly to ensure departmental collections targets are maximized.• Refer disputes/complaints to internal stakeholders for resolution and provide advice to internal stakeholders if dispute is credit management related (i.e. duplicate invoices, incorrect statement of account, etc.).• Follow-up with line management and external customers regarding dispute resolution and monitor progress accordingly.• Compile debt status reports as requested by management.70%• Provide information on account status within own ledger portfolio for compilation of monthly reports by management.• Archive all verbal and written communications and documentation in relevant databases accordingly.• Assist in optimising the functional budget in consultation with the Supervisor: Collections. • Ensure adequate stakeholder consultation is undertaken at all stages of request fulfilment.• Ensure that due protocols and professional customer service is delivered at all times. Risk and Compliance Management• Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks. • Support and provide evidence to all internal and external audit and regulatory requirements. • Maintain quality risk management standards in line with ISO and regulatory requirements. • Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity.  Requirements National Diploma in Finance, Credit Management, Accounting or a related field. Previous experience in collections, Familiarity with accounting software, CRM systems, and Microsoft Office Suite  Organizational Skills: Ability to manage multiple accounts and tasks simultaneously. Problem-Solving: Strong problem-solving skills to address payment disputes and other challenges. Financial Acumen: Understanding of basic accounting and financial principles. Resilience: Ability to handle difficult conversations and situations with professionalism. Financial Acumen: Understanding of basic accounting and financial principles

Insurance Sales Consultant CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Insurance Consultant and be part of a thriving team with many career development opportunities. Your sales experience in the insurance industry and your ability to meet targets will support your success in this role. Key Responsibilities: You will be selling short term insurance specific to Motor Vehicle, Home contents and building cover for a reputable Insurer. Transform hot leads into warm conversations, actively listening to identify their unique insurance needs. Piece together the perfect insurance solutions, matching clients with the right coverage to safeguard their homes & vehicle. Effectively handle objections to close sales. Provide top-tier customer service, ensuring client satisfaction and sales are 100 % compliant and of a high-Quality standard. You Must have Grade 12 Clear Criminal and ITC records 1+ years of short-term insurance sales experience Excellent command of English & another Language (both verbal & written) Exceptional knowledge & experience selling short term insurance products. Must comply with FAIS fit and proper requirements. RE 5 (highly advantageous)   What's in it for You: Competitive base salary of R5500pm, plus R500 attendance bonus and a rewarding commission model. Weekly cash and voucher incentives Comprehensive training and ongoing professional development. A vibrant, energetic team and a supportive work environment. Opportunities for career growth within our expanding organization. A chance to make a real difference in the lives of our clients. Are you a persuasive communicator with a passion for protecting what matters most to people? Do you excel at turning conversations into comprehensive insurance solutions? If so, we want you to join our dynamic team as an Insurance Sales Consultant.

CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional customised outsourced solutions to our clients. We are seeking motivated and driven Recruiters who will be responsible for driving the recruitment process for our BPO business based in Durban. Our ideal candidate will possess strong recruiting skills, BPO industry knowledge, and a focus on delivering a positive candidate experience while meeting staffing targets and business objectives. Key Responsibilities: Talent Acquisition: Collaborate with hiring managers to understand staffing needs and create comprehensive job descriptions. Develop and execute effective recruitment strategies to attract qualified candidates. Source candidates through various channels, including job boards, social media, professional networks, and referrals. Ensure compliance with employment laws and regulations in the recruitment process. Screening and Selection: Review resumes and applications to identify qualified candidates. Conduct initial phone screenings and interviews to assess candidates' qualifications, experience, and cultural fit. Coordinate and conduct in-person or virtual interviews with hiring managers. Candidate Assessment: Administer skills tests, assessments, and background checks as needed. Evaluate candidates' technical skills, language proficiency, and suitability for specific roles. Offer and Onboarding: Extend job offers to selected candidates and negotiate compensation and employment terms. Collaborate with HR and onboarding teams to facilitate the smooth transition of new hires. Qualifications: Proven experience as a recruiter, with at least 1+ years of experience in BPO or related industries. Familiarity with BPO roles, such as campaign managers, team leaders, quality assurance etc Strong knowledge of recruitment best practices, including sourcing techniques and assessment methods. Proficiency in using applicant tracking systems (ATS) Excellent communication and interpersonal skills. Ability to manage multiple recruitment projects and prioritize tasks effectively. As a Recruiter at CallForce you will be instrumental in building a high-performing team that can meet the outsourcing needs of our clients effectively. Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.

International Sales Agents Our client a market-leading provider in the BPO space is looking for International Sales Agents to join their growing international team to support the goals and objectives of the campaign by ensuring that individual sales targets are achieved/exceeded, whilst also contributing towards overall team performance in a consistent, professional and ethical manner. Responsibilities: Initiate sales process and inform customers of current specials, product information and other related activites. Maintain a high level of understanding of current products and services. Ensure that monthly targets are met. 2 Ensure that customer information is correctly and accurately captured onto the various sales support systems. Responsible for responding and following up on all rescheduled calls and pending information. Liaising with the various sales channels, support staff, internal/external customers and other relevant personnel in a professional manner that in line with our company values. Provide additional support to the contact centre operations in terms of taking calls, handling internal/external client queries as and when required to do so Requirements: Minimum 6 months International inbound/outbound telesales experience gained within the last 12 months within a Call Centre environment Strong selling ability and able to close customers. Strong understanding of the International Market is required Clear Criminal Record Proven Track record – Commission earnings   Compensation and Benefits Basic Salary R5000 + R1000 Attendance + R1000 Night Shift Allowance Working hours 18:00pm – 2:00am Mental health wellness support and counselling  Financial wellness support  Free Kaelo Health Medical Insurance On-site Dis-Chem Pharmacy and Wellness Centre with in-house Nurse Performance incentives Discounted grocery staples 3x In-house restaurants Company Culture: Get a career offering stability & growth Join a real community, with real opportunity Awards & recognition Incentives and giveaways Join an equal opportunity employer Youth development programmes Career Development: Accredited skills development programmes Professional growth opportunities Internal hiring culture  

The Customer Service Representative (Sales Support) will play a crucial role in assisting our International sales team by providing top-notch support to our international customers. The ideal candidate will possess strong English communication skills, a customer-centric attitude, and the ability to handle multiple tasks in a fast-paced environment. Key Responsibilities- Respond promptly and professionally to customer inquiries via phone, email, and live chat.- Assist customers with product information, order processing, and issue resolution.- Support the sales team with administrative tasks, including preparing quotes, processing orders, and managing customer accounts.- Coordinate with other departments to ensure timely delivery of products and services.- Maintain accurate records of customer interactions and transactions in our CRM system.- Identify and escalate priority issues to the appropriate team members or management.- Provide exceptional customer service by understanding customer needs and offering appropriate solutions.- Participate in training sessions to stay updated on product knowledge and company policies. Qualifications:- High school diploma or equivalent; bachelor's degree preferred.- Proven experience in a customer service or sales support role.- Excellent verbal and written communication skills in English.- Strong problem-solving skills and attention to detail.- Ability to multitask, prioritize, and manage time effectively.- Proficiency in Microsoft Office Suite and CRM software.- A positive attitude and a strong work ethic.- Ability to work independently as well as part of a team. Working hours: 15:00pm to 1:00am

We are seeking a Junior IT Tech to join our CALLFORCE BPO team. As a Junior IT Tech, you will be responsible for providing technical support and troubleshooting for computer systems, hardware, and software used within our organization. You will work closely with the IT team to ensure that all systems are running smoothly and efficiently. Key IT Responsibilities: Provide technical support for computer systems, hardware, and software Troubleshoot and resolve hardware and software issues Install and configure new hardware and software Monitor system performance and ensure optimal functionality Maintain system security and integrity Assist with network administration tasks Document and track technical issues and resolutions Provide training and support to end-users on technical issues Stay current on industry trends and advancements in technology Key Facilities Responsibilities: Develop and implement facility maintenance plans and schedules as per instructions from Facilities Manager. Ensure all safety protocols and procedures are followed at all times. Monitor and inspect facilities to ensure they are in compliance with safety and building codes. Maintain records of all facility maintenance and repair activities. Manage facility vendors and contractors. Assist in the planning and execution of facility repairs, renovations, and remodeling projects. Respond to emergency maintenance requests in a timely manner. Develop and implement energy efficiency initiatives. Oversee the security of all facilities with Senior Facilities Administrator. Requirements: Relevant Certificate/Diploma or Bachelors degree in IT, or related field. 1+ years of facility experience or similar role as a coordinator. Excellent organizational and problem-solving skills. Knowledge of building codes, safety protocols, and energy efficiency initiatives advantageous Ability to work independently and within a team while managing multiple tasks. Strong communication and interpersonal skills Proficiency in Microsoft Office Suite. Certifications such as CompTIA A+ or Network+ are a plus If you are a proactive and dynamic individual looking to kickstart your career in IT within the BPO industry, we would love to hear from you. Join our team and help us provide top-notch technical support to our clients.

High earning potential! Earn R20K+ including commission. One of South Africa’s leading network service providers is looking for Outbound Telesales Consultants who would be responsible for proactively reaching out to potential and existing customers to promote and market products or services. This role involves generating leads, closing sales, and ensuring customer satisfaction within a fast-paced BPO environment. During a Typical Day, you’ll: Make outbound calls to new and pre-qualified existing customers to introduce and market a variety of Telco products or services. Keep up to date and fully informed on product comparisons and new products. Identify and generate new sales opportunities through, cold calling, and networking. Understand customer needs and provide tailored solutions to meet those needs. Follow up on leads and inquiries in a timely manner to convert them into sales. Maintain a pipeline of potential customers and manage the sales cycle effectively Requirements: 1-year outbound Teleco sales experience. Matric Clear Criminal Record Have strong sales ability and objection handling. Excellent communication and interpersonal skills. Results-oriented with a track record of meeting or exceeding sales targets. Familiarity with the BPO industry and its dynamics. What you get: Excellent earning potential Brilliant training and support Fun at work every day – cash prizes, vouchers, branded luxury goods. Instant cash prizes and other incentives High Basic Salary (with an increase after 3 months), incentives + uncapped commission (Very high earning potential)

CallForce is an award- winning BPO service provider of innovative customized contact centre solutions from South African to the global market. We have a rewarding opportunity for a results-driven Sales Team Leader. As a Sales Team Leader you will be responsible for supervising and motivating a team of sales representatives to achieve sales targets. Your role will encompass a combination of coaching and managing team performance while ensuring adherence to company policies and procedures. Responsibilities: Team Leadership Provide strong leadership and mentorship to a team of sales representatives. Set performance expectations and objectives for team. Conduct team meetings communicating goals, strategies and updates. Motivate and inspire team to meet and exceed sales targets. Sales Performance Monitor and evaluate the performance of sales representatives through QA and performance metrics, e.g., number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken. Provide constructive feedback, coaching and training to improve performance. Develop and implement strategies to maximise sales and conversion rates. Identify areas for improvement and implement corrective actions needed. Reporting and Analytics: Maintain accurate and up to date records of team performance and individual metrics. Analyse data and trends to make informed decisions and adjustments to sales strategies. Compliance: Ensure that the team adheres to company policies, industry regulations and quality standards. Conduct QA checks ensuring service quality. You will need: 2+ years’ experience as a Team Leader on a sales/outbound campaign Good career track record Excellent written and verbal communication Proven track record in meeting sales targets

High earning potential! Earn R20K+ including commission. We are looking for money-driven Durban SALES GURUS to join our high performing sales team in a telecommunications Leader. If you are passionate, tenacious and love making money, then this is for you! During a Typical Day, you’ll: · Call pre-qualified clients existing and new customers to sell variety of Telco and Data products & services. · Offer professional advice to clients for upgrades. · Set up new customer accounts and update database. · Keep up to date and fully informed on product comparisons and new products. What you get: · Excellent earning potential · Brilliant training and support · Fun at work every day – cash prizes, vouchers, branded luxury goods. · Instant cash prizes and other incentives Requirements: · Have at least 6 months outbound teleco sales experience. · No criminal record · Have strong sales ability and objection handling. · Are proficient in English and 1 other language. · Have the tenacity and passion for sales. · Proven ability to meet sales targets. Please see job details below · Title: Sales Agent · Role: Outbound Sales · Salary: Basic, incentives + Uncapped commission (Very high earning potential) Working Hours · 08:00am – 17:00pm- Mon, Wed, Fri · 08:00am – 18:00pm- Tues, Thurs · Location: 111 Prince Alfred Street, North Beach, Durban

International Outbound Sales Consultants   A leading USA based client is currently seeking high energy and self-motivated Sales Consultants to call trial and/or recently lapsed trial customers to get them to become paid subscribers to satellite and online entertainment services. This is a fun but fast paced environment and requires go-getters with a passion for sales.   Education and Experience: English language proficiency Minimum 1 year sales experience within an International center Typing speed of minimum 35 wpm Key Competencies and Skills: Excellent communication skills persuasiveness tenacious negotiation skills stress tolerance effective time management   Salary: R 35 per hour during training and R 40 per hour after training plus shift and travel allowances Working hours: Mon - Friday and every second Saturday or Sunday   Rotational shifts from 16h00 – 01h00/20h00 – 05h00   Pioneer, aggressive expansion pioneer account Fun product to sell Entertainment Significant advance no cold calling more of a hot lead based on Customer using the free subscription for 3 months   easy to attain commission Future work from home   Education and Experience: English language proficiency Minimum 1 year sales experience within an International center

Job Summary We are seeking a dedicated social media community manager consultant to join our team. As a community manager, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.   Duties and Responsibilities Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and assisting them efficiently. Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues. Maintain a high level of professionalism and customer service etiquette in all interactions. Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions. Meet or exceed performance targets, including response time. Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers. Requirements and Qualifications   Matric qualification Excellent written communication skills with a strong command of grammar and spelling. Previous customer service or chat support experience is a plus but not required. Strong problem-solving skills and the ability to think quickly and logically. Proficiency in using computers and familiarity with chat and messaging platforms. Ability to multitask effectively and handle multiple chat conversations simultaneously. Empathy, patience, and a customer-focused attitude. Willingness to work flexible hours, including evenings, weekends, and holidays if required. Team player with strong interpersonal skills. Ability to adapt to changing processes and technologies.         Salary and rates including allowances, incentives: R35 per Hour for the first 3 months probation - once deemed competent you will earn a basic salary of R7 000.00 per month Days & times of work: The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.  

Description Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.   The successful applicant will be responsible for but not limited to the following job functions: Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved Servicing our members in a customer centric way to ensure that we live by our service principles Investigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain. Maintaining the customer relationship database and logging call details as per procedure in order to address query. Achieving and exceeding key performance metrics relating to service delivery   Working hours : The contact center operates on a 24/7 basis and shifts are rotational   This is predominately an office based position in the CBD, Cape Town however we may offer a hybrid working solution. Competencies and Skills required Delivering results and meeting customer expectations Presenting and communicating information Excellent verbal and written communication skills Analyzing, Writing, and reporting Deciding and initiating action Working with people Following instructions and procedures Time management Education and experience required *Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales Matric (Compulsory) Basic MS Office Skills / Computer literate The Business Writing Skill (Advantageous) Clear Credit & Criminal Record. Must be South African Citizen Available immediately / 2 weeks notice Fibre at home compulsory to accommodate potentially working from home when required Must be fully vaccinated Salary : R 9500 per month  

SALES TRAINER CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional customised outsourced solutions to our clients. We have a rewarding opportunity for an experienced Sales Trainer to join our team and play a vital role in enhancing the sales skills and performance of our sales consultants. As a Sales Trainer, you will be responsible for designing and delivering training programs, coaching individuals, and driving sales excellence within our BPO Business.   Responsibilities: Training Program Development: Collaborate with management to assess training needs and develop comprehensive training programs tailored to the specific needs of the sales campaigns.   Training Delivery: Conduct engaging and interactive training sessions, workshops, and seminars to improve sales skills, product knowledge, and customer engagement techniques.   Sales Coaching: Provide one-on-one coaching and mentorship, identifying strengths and areas for improvement and offering actionable feedback.   Performance Evaluation: Monitor and evaluate the performance through call monitoring, role-playing, and performance metrics. Provide constructive feedback to enhance sales skills.   Sales Techniques: Teach effective sales techniques, objection handling, and closing strategies to improve conversion rates and sales outcomes.   Product Knowledge: Ensure that sales consultants have a deep understanding of the products or services offered and can effectively communicate their value to customers.   Compliance and Regulations: Educate on industry regulations, compliance requirements, and ethical sales practices.   Documentation: Maintain accurate records of training sessions, attendance, and performance improvement plans.   Continuous Improvement: Stay up to date with industry trends and best practices in sales training and incorporate them into the training curriculum.   Qualifications: 2+ years’ experience in sales training within a BPO or contact centre environment. Strong understanding of sales methodologies and techniques. Excellent presentation and communication skills. Ability to motivate and inspire sales teams. Proficiency in using training tools and technology. Detail-oriented with excellent organizational skills. Patience and the ability to provide constructive feedback. Certifications in sales training or relevant field a plus. If you have a passion for sales and a knack for teaching and motivating others, we invite you to apply for the Sales Trainer position. Help us develop a high-performing sales team and drive business success through effective training and coaching.

We are seeking a Junior IT Tech to join our CALLFORCE BPO team. As a Junior IT Tech, you will be responsible for providing technical support and troubleshooting for computer systems, hardware, and software used within our organization. You will work closely with the IT team to ensure that all systems are running smoothly and efficiently. Key IT Responsibilities: Provide technical support for computer systems, hardware, and software Troubleshoot and resolve hardware and software issues Install and configure new hardware and software Monitor system performance and ensure optimal functionality Maintain system security and integrity Assist with network administration tasks Document and track technical issues and resolutions Provide training and support to end-users on technical issues Stay current on industry trends and advancements in technology Key Facilities Responsibilities: Develop and implement facility maintenance plans and schedules as per instructions from Facilities Manager. Ensure all safety protocols and procedures are followed at all times. Monitor and inspect facilities to ensure they are in compliance with safety and building codes. Maintain records of all facility maintenance and repair activities. Manage facility vendors and contractors. Assist in the planning and execution of facility repairs, renovations, and remodeling projects. Respond to emergency maintenance requests in a timely manner. Develop and implement energy efficiency initiatives. Monitor facility budgets and ensure cost-effectiveness. Oversee the security of all facilities with Senior Facilities Adminstrator. Requirements: Relevant Certificate/Diploma or Bachelors degree in Facility Management, Business Administration, or related field. 2 - 3 years of facility management experience or similar role as a coordinator . Excellent organizational and problem-solving skills. Knowledge of building codes, safety protocols, and energy efficiency initiatives advantageous Ability to work independently and within a team while managing multiple tasks. Strong communication and interpersonal skills Proficiency in Microsoft Office Suite. Certifications such as CompTIA A+ or Network+ are a plus If you are a proactive and dynamic individual looking to kickstart your career in IT within the BPO industry, we would love to hear from you. Join our team and help us provide top-notch technical support to our clients.

We have an exciting career opportunity for Commercial Insurance Consultants in Cape Town looking for a new opportunity within a well-established insurance sales company.   This role is focused on candidates with long-term insurance experience with the objective of providing an end-to-end service and support to brokers. Key Responsibilities Providing telephonic support to the intermediary on record, authorised representatives from the brokerage, and Broker Services Dealing with general Agri Asset insurance and policy specific enquiries, and amendments Adhering to underwriting and regional criteria requirements Managing the expectation on expected turnaround times for already submitted requests Minimum Requirements Grade 12 (Matric) witho Minimum 50% for Mathso Average score of 50% in all other subjects Relevant insurance qualification would be advantageous at NQF 5 2 years’ experience in short term insurance commercial lines and/or Agri Asset would be advantageous Experience in commercial and / or Agri Asset policy administration and underwriting RE5 Knowledge & Skills Excellent verbal and written communication skills Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients Ensure adherence to quality, compliance and accreditation standards Conduct efficient administration Optimising work processes Personal Attributes Customer Service Team Support Communicates effectively Situational Adaptability Action Oriented Working Hours 08h00 – 17h00 Monday to Friday

Our client is a renowned provider of online educational services, dedicated to helping students achieve their English language learning goals. We connect international students with qualified and dedicated tutors, offering flexible and personalized learning experiences. We are seeking passionate and experienced Online English Tutors to join our team. As an Online English Tutor, you will be responsible for delivering high-quality English language instruction to students of various ages and proficiency levels. The ideal candidate will have a strong command of the English language, excellent communication skills, and a passion for teaching. Responsibilities: Provide one-on-one or small group English lessons to students via an online platform. Utilize engaging teaching methods and materials to enhance the learning experience. Assess students' language proficiency and track their progress over time. Offer constructive feedback and support to help students improve their language skills. Maintain regular communication with students and discuss progress and address any concerns. Stay updated on the latest teaching methodologies and educational tools. Foster a positive and encouraging learning environment to motivate students. Manage scheduling and attendance records efficiently. Qualifications: TEFL certification C2 level English speaker with a neutral accent. 1-year proven experience in an online English tutoring Exceptional command of the English language, both written and spoken. Strong interpersonal and communication skills. Ability to create engaging and effective lesson plans. Comfortable using technology and online teaching platforms. Patience, empathy, and a genuine passion for helping students learn and succeed. Benefits: Flexible working hours. Competitive salary range, with KPI benefits. Professional development and training opportunities. Supportive, Fun and collaborative work environment at CALLFORCE BPO. Join us at CALLFORCE BPO and help students around the world achieve their English language learning goals!

Virtual Sales Account Manager We are seeking a dynamic and results-oriented Virtual Sales Account Manager. The VSAM would be responsible for achieving monthly, quarterly and annual goals by selling to end customers in the base as well as new non-Business customers using the telephone, Web 2.0 technologies and face to face engagements. The VSAM will build direct relationships with end user organisations and will work closely with the team to leverage the Business resources to maximize the revenue opportunities within these end customer accounts. Roles & responsibilities Customer Relationship Management: Responsible for developing relationships with the assigned customer base in order to drive the sales process (demand generation through to opportunity closure). Understand the addressable market. Utilise knowledge of the region and install base to exploit commercial opportunities. Run sales campaigns and promotions, in accordance with the sales strategy. Develop customer strategy which identifies the customer’s needs and solutions to enable revenue growth for the business. Develop territory & account plans, prioritise internal and external (virtual and non-virtual) resources & execute to meet or exceed sales quota. Position "end to end" solutions to the end customer to take total ownership of install base and to reflect the true value of Business value proposition. Provide 1st level support and escalate 2nd level and 3rd level support to client services. Minimum qualifications 3 years of B2B sales experience, preferably in a Teleco environment. Advanced customer relationship skills with proven sales record. Strong sales skills: account planning, cold calling, SWOT analysis, up-selling, cross-selling, forecast accuracy. Objective-oriented. Consistent achievement of sales quotas and forecasted revenue targets. Strong communication, negotiation, business acumen and presentation skills. Strong planning & organizational skills. Experience working with field sales, partners, technical, and operational resources to create sales strategies and execute goals. Strong relationship building, account planning and process competence skills. Ability to work well under pressure and proven ability to meet deadlines. As a Virtual Sales Account Manager, you'll be at the forefront of driving growth and satisfaction. Your passion for customer success and your knack for strategic thinking will be the pillars of our continued excellence. Join us in shaping the future of a leading network service provider!

  Key Responsibilities Identify and respond to the customers’ needs with helpful solutions, delivering a high-quality service Apply empathy and patience when dealing with irate customers Apply excellent listening skills and probing techniques to establish relevant information to resolve the query Ensure customer call backs to provide an update on the progress of the query Ensure first call resolution on customer queries Strive for excellence with every interaction Minimum Requirements Passion for customer service & must enjoy problem solving & exceeding customer expectations Experience dealing with customer complaints At least 1 year experience in customer services, preferably in a call center At least 6 months technical support experience Matric Computer literacy Working Hours 06h00 – 22h00 Monday to Sunday on rotational shifts Address: 122 St Georges Mall Newspaper House, 2nd Floor, Cape Town What you can expect Value-driven company with a culture that focuses on “People Come First” Theoretical & practical world-class training to ensure you can apply what you have learned Extensive support during incubation to ensure high levels of success in our dynamic operation Long-term growth opportunities Job Type: Full-time Pay: R6 000,00 - R7 000,00 per month Ability to commute/relocate:   Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (Required)   Experience:   technical: 1 year (Required) .

We are seeking a skilled and experienced IT and Infrastructure Manager to drive our technological initiatives forward and oversee the design, implementation, and maintenance of the technological infrastructure that supports our BPO operations. Your role is multifaceted, encompassing strategic planning, resource management, technical expertise, and leadership. You will collaborate closely with various stakeholders, including senior management, IT teams, and business units, to align technology initiatives with organizational goals and objectives.   Job description: Provide a strategy to support the operations of the company through optimisation of technologies within a BPO environment. Communicate with key stakeholders regarding technology solutions to ensure synergy with the overall strategic direction of the business. Ensure that operations can operate effectively and efficiently to achieve strategy. Manage Business as usual / day to day IT support team across multiple locations as well as managing all external 3rd party vendors, support agreements, SLA’s, outages, upgrades/downgrades etc for both IT as well as Infrastructure. Manage IT Service desk tickets, effectiveness, escalations and ensuring the team is actively engaged and resolving IT support requests, incidents, and changes. Keep abreast of new technologies, ensuring that the company utilizes the right technologies. Finding technology platforms that can improve on end user and customer experience. Handle technology migrations. Effectively utilise tools for monitoring and troubleshooting IT systems Manage Omni-channel platforms with SMS, Email, WhatsApp, webchat, chatbots, social media interactions, case management etc. Support new business initiatives through the provision of expert advice on project capacitation and set up. Develop, drive, and deliver on all infrastructure plans. Oversee and implement project set ups. Ensure that infrastructure can deliver on SLA requirements. Make recommendations on the maintenance/improvement of BPO centre’s technologies. Proactively seek ways to improve systems, processes, services, communication, and performance of the IT Support Services function Enforce multiple restoration duties i.e. windows operating system, operational data, files, programs, and applications. Asses the suitability and effectiveness of software and hardware supplies and provide reports to key stakeholders. Implement a DRP solution and ensure the updates are tested accordingly. Manage interface with the company’s external IT outsourced provider to ensure effective support of operations. Ensure the provision of technical assistance to support 24-hour 365-day operation. Meet deadlines on all project requirements contributing to the wholistic objectives of the business. Manage relationship with all relevant stakeholders. Ensure stability of servers, firewalls, connectivity, and security. Build a solid Networking strategy for LAN and WAN as per SLA with BPO Management. Improve the telephone system functionality (VOIP). Management of IT infrastructure support and facilities resources, ensuring effective and responsive helpdesk and support solutions. Responsible for Hardware and Software upgrades. Ensure Business Continuity plan is in place. Own the disaster recovery plan and protocols. Oversee facilities ensuring seamless maintenance operations. Ensure that contractors deliver work to meet timeframes and quality requirements, addressing and ensuring the correction of under-performance issues. Oversee and follow up on all technical maintenance for installations (Generators/UPS/AC/heating/ electrical installations etc.) Establish service level agreements for contractors and ensure compliance. Assess, determine, and undertake steps to prevent failure of building fabric and infrastructure. Space evaluation and planning, updating of floor plans for projects. Project Management of builds liaising with operations, clients, and landlord etc. Communication, documentation, and project management of group initiatives. Disaster Recovery setup, documentation, planning and testing for the group. Research ways to improve systems and services across the group (ERP, CRM, networking, telephones) Formulate and document policies and procedures where required. Manage IT and Infrastructure Budgets Requirements 5 years + IT Management experience in the BPO sector Experience working with MS Office 365, Ms Teams, Active Directory, group policies, DHCP, DNS, experience configuring VLAN’s on Cisco and HP switches, Microsoft Servers, SQL Server, SAP, VIP etc essential. CISM (Certified Information Security Management course) a strong preference MCSE, CCNA, NSE from Fortinet Experience with Firewalls ie, Fortinet’s FortiGate as preference. Ability to Manage a Team Project Management course a strong preference   Join our award winning BPO and lead the charge in shaping the future of technology infrastructure for a dynamic and innovative organization.

High earning potential! Earn R20K+ including commission in Leading Telco We are looking for money-driven SALES GURUS to join our high performing sales team in a telecommunications Leader. If you are passionate, tenacious and love making money, then this is for you! During a Typical Day, you’ll: Call pre-qualified clients existing and new customers to sell variety of Telco and Data products & services. Offer professional advice to clients for upgrades. Set up new customer accounts and update database. Keep up to date and fully informed on product comparisons and new products. What you get: Excellent earning potential Brilliant training and support Fun at work every day – cash prizes, vouchers, branded luxury goods. Instant cash prizes and other incentives Requirements: Have at least 1-year outbound tele-sales experience. No criminal record Credit check. Have strong sales ability and objection handling. Are proficient in English and 1 other language. Have the tenacity and passion for sales. Proven ability to meet sales targets. Please see job details below Title: Sales Agent Role: Outbound Sales Salary: R 4 500pm Basic, incentives + commission (Very high earning potential) Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.

CallForce is an award-winning BPO Service Provider. We are seeking a skilled and experienced Financial Accountant to join our team. As a Financial Accountant, you will play a vital role in ensuring the accuracy, integrity, and compliance of financial reporting processes within the organization. You will be responsible for maintaining financial records, preparing financial statements, analyzing financial data, and providing valuable insights to support decision-making. This position requires strong analytical skills, attention to detail, and a solid understanding of accounting principles and regulations. Job description: Full Cashbook Function Capturing of deposits made by Clients and send report daily before 9h00 Capturing accurately (100%) payments made. Reconciling accounts against monthly bank statements. Ensuring that all entry in the Bank statement appear on the Cash Book and have been allocated correctly. Create payment on Business Banking Capture adhoc payments for management daily. Petty Cash and Credit Cards Manage JHB petty cash. Monthly reconciliations Create journal vouchers to be updated by Financial Manager Cancel and ordering of credit cards. Creditors Function Contact Creditors for Statements and invoices, advise and resolve queries. Receiving and ensure authorization of invoices. Ensure that creditor statements balance on monthly basis. Capture and create journal vouchers. Ensure accurate filing of invoices and payments. Debtors Function Contact Client for remittance advise and resolve queries. Faxing/Emailing of invoices and statements to the client E-mail Age Analysis every Mon, Wed & Fri before 9h00 Liaise between Finance, Operations and Clients - Keep AE's informed of invoices and statements of clients General Ledger Capturing/Importing weekly and monthly wages into cost of sales and reconciling Wages Control.   South African Revenue Services Prepare monthly VAT calculation, complete, and submit VAT return after it was signed off by Financial Manager Complete and submit PAYE, SDL and UIF after it was signed off by Financial Manager Ensure payments are made within the prescribed period. Requirements: Bachelor’s degree in accounting, Finance, or a related field. Minimum of 2 years of experience in financial accounting roles. Basic understanding of accounting principles and financial concepts. Proficiency in Microsoft Excel and other Microsoft Office applications. Strong analytical and problem-solving skills, with attention to detail. Good organizational skills and the ability to multitask and prioritize tasks effectively. Excellent communication skills, both verbal and written. Ability to work collaboratively in a team environment. Fluent in English and Afrikaans

Job purpose: The sales supervisor will be responsible for assisting the sales manager to ensure the optimal functioning of the business, its procedures and its systems. Operationally responsible for selected sales agents, coordinates the shift-based activities of these agents to ensure an adequate output of work is maintained. Handles the more complex queries in relation to for example sales orders, support, deliveries, and escalations. Performance will be measured in accordance with performance of direct reports and role based KPI’s.Minimum education (essential): MatricMinimum applicable experience (years):5+ years in Contact Centre's3+ years in Contact Centre Management / SupervisionRequired nature of experience: Team management / supervision Enforcing OP’s and Company Policies B2C / DTC sales E-commerce platforms Working across different time zones with different countries Skills and Knowledge: CRM system experience (i.e. Salesforce) E-commerce platforms (Big commerce, Shopify) Conversion rates and sales funnels Conflict management Monitoring and measuring of performance metrics Google Suite Performance and probation management Job description: Planning & Reporting 15% Liaise with manager to understand and articulate strategic direction for the team itself, as well as for the team’s product and system output. Steer the direction of the team by communicating the strategy into a workable and efficient plan, presenting assumptions and recommending objectives as required. Interpret sales reports and other relevant data, and advise on (and implement) midcourse corrections and/ or improvements. Monitor management-approved key metrics and performance on each metric within a satisfactory range. Report on performance on key metrics to management satisfaction. Team Supervision 20% Responsible for the supervision of Relationship Managers. Ensure active management of team’s KPI's with frequent and proactive feedback. Ensure there is appropriate and continuous team training. Active monitoring and reporting of performance of team members with scheduled, regular check-ins, performance appraisals (in conjunction with the Hearing Hub Manager) and required documentation. Monitor and manage peak times and operational capacity and allocate resources appropriately under guidance of the RTA and/or HHM. Manage Salesforce CRM and the assignment of tasks, leads and priorities.. Sales 20% Ensure team meets sales targets and KPI’s. Monitor lead assignment and ensure wrap-up tasks (for example capturing the call outcome and notes) are completed accurately and thoroughly according to procedure. Ensure agents action inbound sales calls according to procedure. Drive the upsell of additional products to existing or (and prospective) customers. Maintain a high sales conversion rate. Ensure agents are equipped to assist customers with questions about hearing loss and hearing aid benefits. Customer Support 10% Managing escalations from the agents to solve problems for end users, and escalate to manager when necessary. Manage customer cases and complaints in the CRM. Handle escalated queries with discretion and efficiency. Ensure agents maintain a high first contact resolution rate, without compromising customer care. Ensure agents provide comprehensive troubleshooting and solve problems for customers to get the products working over either voice or video call, live chat, email or text message. Ensure agents obtain and note quality information from the customers to allow for effective management of the relevant escalation. Ensure agents offer our customers the best care by making appropriate call transfers, where the knowledge or skills of other team members are required. Customer Experience 15% Ensure customers have a positive view of hearX and Lexie/Go and the customer support team and processes. Solve problems as effectively and efficiently as possible by reducing the time spent with each query; and encourage same behaviour within the team. Conduct business in a professional manner when communicating and interacting with customers to ensure customer satisfaction; and encourage same behaviour within the team. Maintain a high ‘customer effort score’ and ‘customer satisfaction rating’ in the Hearing Hub, across the board. Ensure agents gather customer feedback via post-call reviews and the Lexie Rewards program. Actively communicate with other staff members to ensure best practice customer satisfaction. Ensure agents reinforce information provided on a call with texts and/or emails. Continuous Improvement 10% Provide continuous input on improvement of the hearing hub procedures and processes. Provide continuous input on improving the customer experience and service. Ensure key metrics stay relevant are continuously improved. Assist with individual and team performance through performing audits on communication logs, emails and call recordings to identify areas for improvement. Liaise with the Continuous Improvement Audiologist to maintain the list of FAQs based on queries logged by customers, and the corresponding responses. Provide feedback to the Continuous Improvement Audiologist on the support material available that could be helpful to customers and staff. Quality & Compliance 10% Ensure communication is ethical and in line with Company Policy and provided training. Monitor and enforce correct use of internal systems. Monitor and enforce HIPAA Privacy Requirements. Maintain customer records in accordance with procedures and HIPAA. Perform QA assessments on agents. Ensure agents maintain high QA scores, other KPI scores and customer satisfaction rate.

Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.   The successful applicant will be responsible for but not limited to the following job functions: Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved Servicing our members in a customer centric way to ensure that we live by our service principles Investigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain. Maintaining the customer relationship database and logging call details as per procedure in order to address query. Achieving and exceeding key performance metrics relating to service delivery   Working hours : The contact center operates on a 24/7 basis and shifts are rotational.   This is predominately an office based position in the CBD, Cape Town however we may offer a hybrid working solution. This position requires a candidate residing in Cape Town, fully Covid-19 vaccinated as per Policy, a high caliber track record of customer service and available for the assessments and interview process.   Competencies and Skills required Delivering results and meeting customer expectations Presenting and communicating information Excellent verbal and written communication skills Analyzing, Writing, and reporting Deciding and initiating action Working with people Following instructions and procedures Time management   Education and experience required: Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales Matric (Compulsory) Basic MS Office Skills / Computer literate The Business Writing Skill (Advantageous) Clear Credit & Criminal Record. Must be South African Citizen Available immediately / 2 weeks notice Fiber at home compulsory to accommodate potentially working from home when required   Salary : R 9500 PER MONTH

We're looking for an Insurance Sales Team Leader to lead a dynamic sales force to success, while helping clients protect what matters most through our short-term insurance solutions. The Insurance Sales Manager is responsible for leading and managing a team of insurance sales agents to achieve sales targets and deliver exceptional customer service. This role involves developing sales strategies, providing coaching and support to sales agents, and overseeing day-to-day sales operations to drive revenue growth and maximize profitability.   Roles & responsibilities Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets are met. Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency. Providing motivation, coaching and feedback to team members to enable them to improve their performance. Manage team and ensure customer satisfaction, Transaction/Call Monitoring, quality and ensuring that productivity targets are met. Motivate team members and control attrition. Complaint and escalation management. Provide coaching and feedback to team members to enable them to improve their performance. Assist new hires such that they are productive on the floor in the shortest possible time frame. Client Interaction, where required – Daily/Weekly/Monthly. Productivity Improvement and Employee engagement Ensure compliance with internal policies and procedures, external regulations, and information security standards. Management reporting and oversight. Assesses developmental needs and collaborates with others to identify and implement action plans that support the development of high performing team.   Minimum Requirements Matric At least 2 years' experience in a leadership role, in contact centre short term insurance sales. Must be technologically savvy. Certificate in supervisory management, ideal but not essential. Understanding of IR and HR policies. Ability to handle escalations and take ownership.   Join us as a dynamic Insurance Team Leader and empower your team to achieve unparalleled success while making a positive impact on our clients' lives.

CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional customised outsourced solutions to our clients. We are seeking a motivated and driven Talent acquisition specialist who will be responsible for driving the recruitment process for our BPO business based in Durban. Our ideal candidate will possess strong recruiting skills, BPO industry knowledge, and a focus on delivering a positive candidate experience while meeting staffing targets and business objectives. Key Responsibilities: Talent Acquisition: Collaborate with hiring managers to understand staffing needs and create comprehensive job descriptions. Develop and execute effective recruitment strategies to attract qualified candidates. Source candidates through various channels, including job boards, social media, professional networks, and referrals. Ensure compliance with employment laws and regulations in the recruitment process. Screening and Selection: Review resumes and applications to identify qualified candidates. Conduct initial phone screenings and interviews to assess candidates' qualifications, experience, and cultural fit. Coordinate and conduct in-person or virtual interviews with hiring managers. Candidate Assessment: Administer skills tests, assessments, and background checks as needed. Evaluate candidates' technical skills, language proficiency, and suitability for specific roles. Offer and Onboarding: Extend job offers to selected candidates and negotiate compensation and employment terms. Collaborate with HR and onboarding teams to facilitate the smooth transition of new hires. Qualifications: Proven experience as a recruiter, with at least 1+ years of experience in BPO or related industries. Familiarity with BPO roles, such as campaign managers, team leaders, quality assurance etc Strong knowledge of recruitment best practices, including sourcing techniques and assessment methods. Proficiency in using applicant tracking systems (ATS) Excellent communication and interpersonal skills. Ability to manage multiple recruitment projects and prioritize tasks effectively. As a Recruiter at CallForce you will be instrumental in building a high-performing team that can meet the outsourcing needs of our clients effectively. Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.    

High earning potential! Earn R20K+ including commission in Leading Telco – North Beach-Durban We are looking for money driven Teleco experienced agents to join our high performing sales team in a telecommunications Leader. If you are passionate, tenacious and love making money, then this is for you!   During a Typical Day, you’ll: Call pre-qualified clients existing and new customers to sell variety of Telco and Data products & services. Offer professional advice to clients for upgrades. Set up new customer accounts and update database. Keep up to date and fully informed on product comparisons and new products. What you get: Excellent earning potential Brilliant training and support Fun at work every day – cash prizes, vouchers, branded luxury goods. Instant cash prizes and other incentives Requirements: Have at least 1-year outbound teleco-sales experience. No criminal record Have strong sales ability and objection handling. Have the tenacity and passion for sales. Proven ability to meet sales targets. Please see job details below Title: Sales Agent Role: Outbound Sales Salary: R 4 500 Basic , incentives + commission (Very high earning potential) Working Hours Monday, Wednesday, and Friday 08:00AM – 17:00PM Tuesday and Thursday 08:00AM – 18:00PM  Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.

CallForce is an award- winning BPO service provider of innovative customized contact centre solutions from South African to the global market. We have a rewarding opportunity for a results-driven Sales Team Leader. As a Sales Team Leader you will be responsible for supervising and motivating a team of sales representatives to achieve sales targets. Your role will encompass a combination of coaching and managing team performance while ensuring adherence to company policies and procedures. Responsibilities: Team Leadership Provide strong leadership and mentorship to a team of sales representatives. Set performance expectations and objectives for team. Conduct team meetings communicating goals, strategies and updates. Motivate and inspire team to meet and exceed sales targets.   Sales Performance Monitor and evaluate the performance of sales representatives through QA and performance metrics, e.g., number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken. Provide constructive feedback, coaching and training to improve performance. Develop and implement strategies to maximise sales and conversion rates. Identify areas for improvement and implement corrective actions needed.   Reporting: Maintain accurate and up to date records of team performance and individual metrics. Analyse data and trends to make informed decisions and adjustments to sales strategies. Analyze performance statistics of teams, e.g. number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken.   Compliance: Ensure that the team adheres to company policies, industry regulations and quality standards. Conduct QA checks ensuring service quality.   You will need: 2+ years’ experience as a Team Leader on a sales/outbound telecom campaign Good career and sales track record Excellent written and verbal communication Proven track record in meeting sales targets Clear criminal records

High earning potential! Earn R20K+ including commission in Leading Telco – Cape Town CBD We are looking for money-driven SALES GURUS to join our high performing sales team in a telecommunications Leader. If you are passionate, tenacious and love making money, then this is for you!   During a Typical Day, you’ll: Call pre-qualified clients existing and new customers to sell variety of Telco and Data products & services. Offer professional advice to clients for upgrades. Set up new customer accounts and update database. Keep up to date and fully informed on product comparisons and new products. What you get: Excellent earning potential Brilliant training and support Fun at work every day – cash prizes, vouchers, branded luxury goods. Instant cash prizes and other incentives Requirements: Have at least 1-year outbound tele-sales experience. No criminal record Credit check Have strong sales ability and objection handling. Are proficient in English and 1 other language. Have the tenacity and passion for sales. Proven ability to meet sales targets. Please see job details below Title: Sales Agent Role: Outbound Sales Salary: R 4 500 Basic , incentives + commission (Very high earning potential) Working Hours Monday, Wednesday, and Friday 08:00AM – 17:00PM Tuesday and Thursday 08:00AM – 18:00PM & 2 compulsory Saturdays a month Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.

High earning potential! Earn R20K+ including commission in Leading Telco – Cape Town CBD We are looking for money-driven SALES GURUS to join our high performing sales team in a telecommunications Leader. If you are passionate, tenacious and love making money, then this is for you!   During a Typical Day, you’ll: Call pre-qualified clients existing and new customers to sell variety of Telco and Data products & services. Offer professional advice to clients for upgrades. Set up new customer accounts and update database. Keep up to date and fully informed on product comparisons and new products. What you get: Excellent earning potential Brilliant training and support Fun at work every day – cash prizes, vouchers, branded luxury goods. Instant cash prizes and other incentives Requirements: Have at least 1-year outbound tele-sales experience. No criminal record Credit check  Have strong sales ability and objection handling. Are proficient in English and 1 other language. Have the tenacity and passion for sales. Proven ability to meet sales targets. Please see job details below Title: Sales Agent Role: Outbound Sales Salary: R 4 500 Basic , incentives + commission (Very high earning potential) Working Hours Monday, Wednesday, and Friday 08:00AM – 17:00PM Tuesday and Thursday 08:00AM – 18:00PM & 2 compulsory Saturdays a month Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.

Virtual Sales Account Managers The Virtual Sales Account Manager (VSAM) is responsible for achieving monthly, quarterly and annual goals by selling to end customers in the base as well as new non-Business customers using the telephone, Web 2.0 technologies and face to face engagements. The VSAM will build direct relationships with end user organizations and will work closely with the team to leverage Business resources to maximize the revenue opportunities within these end customer accounts. Roles & responsibilities · Customer Relationship Management: Responsible for developing relationships with the assigned customer base in order to drive the sales process (demand generation through to opportunity closure). · Understand the addressable market. Utilise knowledge of the region and install base to exploit commercial opportunities. Run sales campaigns and promotions, in accordance with the sales strategy. · Develop customer strategy which identifies the customer’s needs and defines possible solutions to enable revenue growth for the business. · Develop territory & account plans, prioritise internal and external (virtual and non-virtual) resources & execute to meet or exceed sales quota. · Position "end to end" solutions to the end customer to take total ownership of install base and to reflect the true value of the client’s Business value proposition. · Provide 1st level support and escalate 2nd level and 3rd level support to client services. Minimum qualifications · 3 years of B2B sales experience, preferably in a fast-moving sales environment. · Advanced customer relationship skills with proven sales record. · Strong sales skills: account planning, cold calling, SWOT analysis, up-selling, cross-selling, forecast accuracy. · Objective-oriented. Consistent achievement of sales quotas and forecasted revenue targets. · Strong communication, negotiation, business acumen and presentation skills. · Experience working with field sales, partners, technical, and operational resources to create sales strategies and execute goals. · Ability to work well under pressure and proven ability to meet deadlines.   Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful.

Business Development Consultant (Digital Marketing) We are seeking an experienced and dynamic Business Development Consultant with expertise in digital marketing. The successful candidate will be responsible for driving business growth by selling digital marketing platforms, with a focus on services such as Google Ads, targeting Small and Medium Enterprises (SMEs). This role requires a strategic thinker with a deep understanding of digital marketing trends, strong communication skills, and a proven track record in achieving sales targets.   Key Responsibilities: Client Acquisition: · Identify and prospect potential SME clients for digital marketing solutions. · Conduct market research to understand client needs, industry trends, and competitive landscape. Sales and Presentation: · Present and articulate the value proposition of digital marketing platforms to clients. · Demonstrate a deep understanding of Google Ads, SEO, and other digital marketing tools. · Prepare and deliver persuasive sales presentations to key decision-makers. Relationship Management: · Build and nurture strong client relationships to ensure customer satisfaction and loyalty. · Act as the main point of contact for clients, addressing inquiries and providing timely support. Reporting and Analysis: · Maintain accurate and up-to-date records of sales activities and client interactions. · Prepare regular reports on sales performance, market trends, and client feedback. Qualifications: · Proven experience as a Business Development Consultant or similar role, with a focus on digital marketing. · In-depth knowledge of digital marketing platforms, including Google Ads, SEO, and related tools. · Excellent communication and presentation skills. · Proven track record of achieving and exceeding sales targets. · Bachelor's degree in Business, Marketing, or a related field

CallForce is an award- winning BPO service provider of innovative customized contact centre solutions from South African to the global market. We have a rewarding opportunity for a results-driven Social Media Team Leader. The Social Media Team Leader is responsible for managing a team of customer service social media specialist who are recovering poor service experiences for customers that rate Vodapay service surveys on the App, Tobi and live chat. Our ideal candidate should have strong leadership skills, a deep understanding of social media platforms, and the ability to adapt to the rapidly changing digital landscape. Additionally, creativity, analytical thinking, and the ability to manage and prioritize multiple tasks are essential for success in this role. Responsibilities Team Management: Supervise, lead, and mentor a team of social media customer service consultants. This involves setting team goals, providing guidance, conducting performance evaluations, and facilitating professional development. Audience Engagement: Monitor and engage with the audience on social media platforms, responding to comments, messages, and surveys. Encourage and train team members to provide excellent customer service. Analytics and Reporting: Track the performance of social media campaigns and content. Use data to adjust strategies and make data-driven decisions. Share performance reports with the team and senior management. Compliance and Guidelines: Ensure that the team adheres to industry regulations and internal guidelines related to social media use. This includes legal compliance, data protection, and brand consistency. Crisis Management: Be prepared to handle and mitigate social media crises or negative situations that may arise. Develop protocols for dealing with customer complaints, negative comments, or online reputation issues. Stay Current: Keep up with the latest trends and changes in the social media landscape. Adapt strategies and tactics to leverage new features and platforms as they emerge.   Minimum Requirements Matric 2+ years’ experience as a Customer Service Team Leader on social media/retails campaigns Good career track record Knowledge of telecoms / Technology /Digital industry desirable Excellent written and verbal communication Proficiency in Excel and PowerPoint Become a vital part of a dynamic, passionate, and results-oriented team!

Callforce success is all down to our people. And now we’re looking for outstanding salesman to join the best team in the business. If you’re ready to take your sales career to the next level, get paid for every sale and enjoy the kind of career development opportunities that come with every role at Callforce, we’d love to hear from you. With a starting salary of R7000, and an uncapped commission scheme that kicks in from your very first sale. You will be taking on the US market!! Grow your sales career: When our people grow, so does our business. That’s why we’ll give you everything you need to achieve your career ambitions. What you’ll do as a Salesman: We’re driven to find the best solutions for all our customers, and you’ll help to make that happen. You’ll make outbound calls to our existing customers, identifying opportunities to create a package that saves them time and money through our unique One Bill solution. You’ll take a consultative sales approach, building your sales pipeline through straightforward, open, and honest conversations with our customers, getting a real understanding of their needs and how these change over time. You’ll achieve all of this as part of a wider team that’s inclusive, celebrates each other’s success together and supports all of us to be the best we can be. Education and Experience: Matric 60% English language proficiency Minimum 2-3 years hardcore outbound sales experience within an international center is required (COLD CALLING) Hardcore sales Typing speed of minimum 35 wpm Key Competencies and Skills: Excellent communication skills Persuasiveness Negotiation skills Salary Per productive hour, shift and travel allowance provided and incentives. Working Hours: Rotational shifts from 15h00pm – 04h00am (US HOURS) Transport provided Nightshift allowance If you do not hear from us within 14 working days, please consider your application unsuccessful.   All successful candidates will be subject to pre-employment checks.   Attach those CV’s and GOODLUCK!!! (:   Successful candidates will receive full product and systems training. Successful candidates would also need to work in an office environment, on USA time zones.

We have an exciting career opportunity for Commercial Insurance Consultants in Cape Town looking for a new opportunity within a well-established insurance sales company. This role is focused on candidates with long-term insurance experience with the objective of providing an end-to-end service and support to brokers. Key Responsibilities Providing telephonic support to the intermediary on record, authorised representatives from the brokerage, and Broker Services Dealing with general Agri Asset insurance and policy specific enquiries, and amendments Adhering to underwriting and regional criteria requirements Managing the expectation on expected turnaround times for already submitted requests Minimum Requirements Grade 12 (Matric) witho Minimum 50% for Mathso Average score of 50% in all other subjects Relevant insurance qualification would be advantageous at NQF 5 2 years’ experience in short term insurance commercial lines and/or Agri Asset would be advantageous Experience in commercial and / or Agri Asset policy administration and underwriting Knowledge & Skills Excellent verbal and written communication skills Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients Ensure adherence to quality, compliance and accreditation standards Conduct efficient administration Optimising work processes Personal Attributes Customer Service Team Support Communicates effectively Situational Adaptability Action Oriented Working Hours 08h00 – 17h00 Monday to Friday

Infrastructure & Facilities Coordinator Description This position will serve to co-ordinate and undertake the effective functioning of the asset management processes based on required internal control measures, including co-ordinating the procurement of day-to-day goods and services for CallForce.   MAIN AREAS OF RESPONSIBILITY ASSET Management ? Ensure that all assets are insured and damages to assets are claimed on time ? Ensure all assets are recorded and barcoded in the asset register ? Perform physical asset verification and submit reports. ? Establish the asset management capability of the organisation ? Monitor and review the capturing of all physical assets in the physical asset management register ? Monitor and review the allocation of assets in accordance with the relevant policy and procedures ? Manage the determination of the asset allocation according to policy and procedure of the organisation ? Manage capturing of asset information on the inventory list (room list) of the asset holder ? Make follow up on missing assets to ensure that they are accounted for ? Manage the performance of asset verification according to prescribed time frames, ? Compile reports on the state of assets, ? Manage the disposal/returns process. ? Follow asset management procedure for all assets delivered as per policy and procedure – updated asset registers at all times. ? Work Closely with IT and Finance managers and regularly update status and report on asset management progress.   INFRASTRUCTURE ? Facilitate all Infrastructure related builds, repairs, changes and general office maintenance. ? Build a database of contacts for services and products for all regions. CPT, DBN & JHB ? Assist in any other Facilities related responsibilities as advised by the Infrastructure Manager ? Daily Floor walks in CPT – weekly with video call to JHB and DBN. ? Ensure that all lights are always in working condition, replace where necessary. ? Ensure that all Doors are locked and in working condition ? Maintain a Health and Safety compliant work environment   PROCUREMENT ? Intermediate role, responsible for receiving all IT and Facilities related procurement requests (not limited to) ? Validate all procurement requirements based on available stockpiles held on each site ? Validate all procurement requests based on business justification and approval from a senior manager. ? Define procurement process and communicate to all business units ? Work closely with Finance on all procurement requests and ensure that all procured items are added to the asset lists once received and distributed and updated accordingly. ? Find and build a database of frequently purchased products and services.   Procurement administration ? Organise and monitor asset register ? Advise staff on proper management of assets ? Ensure that supplier deliveries are in line with contract deliveries requirements, e.g. price, quality – minimum returns on deliveries ? Ensure appropriate filing and stamping of documents as appropriate ? Follow asset management procedure for all assets delivered as per policy and procedure – updated asset registers at all times ? Follow asset management procedure for all assets sent to suppliers for repairs    

Customer Care Team Leader CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as a consultant and be part of a thriving team with many career development opportunities. Responsibilities • To guide and support team members • Driving operational and technological efficiencies within the team • Handling difficult customer complaints or enquiries • Drive quality control and ensure corrective action are taken where required • Analyse performance statistics of teams, e.g. number of calls per team, number of successful contacts, wrap up codes and ensure that       appropriate action is taken. • Forecasting capacity against plan on a weekly/monthly basis • Ensure adherence to the operational policies and procedures • Participating in the recruitment and selection of staff • Monitor performance on regular basis and provide constructive feedback • Pro-actively encourage high performance at all times • Ensure all staff issues are dealt with appropriately and within a timely fashion • Ensure all daily, weekly and monthly workloads are completed • Motivating, developing and retaining staff • Identifying staff training needs and planning of training sessions • Adhering to all HR policies and procedures • Monitor performance on regular basis and provide constructive feedback Requirements• Min 2+ years customer service team leader experience • Strong sales ability & ability to handle client objections • Proven track record of meeting targets • Excellent communication skills in English & 1 other language • Background in telecommunications will be an advantage • Clear criminal records • Strong analytical and problem-solving skills.• Able to work in a fast paced environmentShould you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.

Insurance Sales Consultant CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Insurance Consultant and be part of a thriving team with many career development opportunities. Your sales experience in the insurance industry and your ability to meet targets will support your success in this role. Key Responsibilities: You will guide clients through their insurance journey, offering them the security they need for their future. Transform cold calls and customer inquiries into warm conversations, actively listening to identify their unique insurance needs. Piece together the perfect insurance solutions, matching clients with the right coverage to safeguard their homes, vehicles, health, and loved ones. Utilize your exceptional sales skills to navigate the insurance landscape, hitting and surpassing sales targets. Provide top-tier customer service, ensuring client satisfaction through clear, understandable explanations of complex insurance concepts. You Must have Grade 12 Clear Criminal and ITC records 1+ years of short-term insurance sales experience Excellent command of English (both verbal & written) Good knowledge of insurance products Must comply with FAIS fit and proper requirements. RE 5 (highly advantageous) What's in it for You: Competitive base salary of R7000pm, Plus R500pm Attendance bonus and a lucrative commission structure. Weekly and monthly incentives. Comprehensive training and ongoing professional development. A vibrant, energetic team and a supportive work environment. Opportunities for career growth within our expanding organization. A chance to make a real difference in the lives of our clients.

At CallForce, we are dedicated to creating a positive, collaborative, and engaging workplace. We believe that our HR professionals are instrumental in achieving this vision. If you're passionate about HR, eager to make a difference, and excited to be part of a team that values your contributions, we want to hear from you! Our Ideal candidate would have experience with Human Resources functions within the BPO sector, including recruitment, onboarding, training, employee relations, and compliance.   Key Responsibilities: Recruitment and Staffing: Collaborate with hiring managers to identify staffing needs and create job descriptions. Source, screen, and interview candidates for senior level positions. Conduct reference checks and background screenings. Manage the end-to-end recruitment process, including offer letters and onboarding. Onboarding and Training: Develop and implement onboarding programs for employees. Ensure that new hires have access to necessary resources and tools for success. Employee Relations: Address employee inquiries, concerns, and conflicts in a timely and professional manner. Promote a positive and inclusive work environment. Conduct exit interviews and analyse data to identify areas for improvement. Performance Management: Implement performance management processes, including setting goals, conducting evaluations, and providing feedback. Recognize and reward exceptional performance. Identify opportunities for coaching and development. Compliance and Policy Enforcement: Ensure compliance with HR policies, labor laws, and regulations. Monitor attendance, leave requests, and timekeeping. Investigate and resolve issues related to employee conduct and performance. Data Management: Maintain accurate and organized employee records. Generate HR reports and analyse data to inform decision-making. Keep up-to-date records of training and certifications. Qualifications: Human Resources, business administration qualification, or a related field. 1 year experience in HR functions, preferably in a BPO or similar environment. Knowledge of HR policies, labor laws, and best practices. Ability to handle sensitive information with confidentiality. Proficiency (HR)software. Familiarity with BPO operations and the unique HR challenges in this environment is a plus. Ready to embark on this exciting journey with us? Submit your applications today. We look forward to getting to know you and learning about the unique skills and experiences you can bring to our team.

The suitable and successful candidate will be responsible for leading and managing a team of Outbound Sales Consultants/Agents as per SLA. Product comprehension of sales and customer care coupled with proactive client interface ability would be critical functions for the role Team leadership and management Guide agents by demonstrating exceptional customer satisfaction Guide, coach and Determine training needs for staff. Communicate job expectations to Agents Harness agent’s potential to perform optimally Tailor recommendations to improve Consultants on reaching their targets. Monitor attendance, punctuality and leave of personnel Keep to date and abreast of industry trends industry trends Manage requests/escalations between different business units to solidify resolution outcomes Report on a regular basis on statistics, data, ratios, attrition, and terminations Examine and indicate areas of improvement for systems, policies and processes used and propose solutions Frequent monitoring of metrics, data and reporting on operational status Manage quality assurance Oversee the overtime process and monitor different shifts that are in place   Requirements Completed Matric A minimum of 3 years outbound management experience   Competencies Strong ability to manage a sales team Strong ability to empathise with customer Strong problem-solving skills Ability to resolve escalated customer issues Drive Sales Ability to multi-task

CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional customised outsourced solutions to our clients. We are seeking motivated and driven Recruiters who will be responsible for driving the recruitment process for our BPO business based in Cape Town. Our ideal candidate will possess strong recruiting skills, BPO industry knowledge, and a focus on delivering a positive candidate experience while meeting staffing targets and business objectives. Key Responsibilities: Talent Acquisition: Collaborate with hiring managers to understand staffing needs and create comprehensive job descriptions. Develop and execute effective recruitment strategies to attract qualified candidates. Source candidates through various channels, including job boards, social media, professional networks, and referrals. Ensure compliance with employment laws and regulations in the recruitment process. Screening and Selection: Review resumes and applications to identify qualified candidates. Conduct initial phone screenings and interviews to assess candidates' qualifications, experience, and cultural fit. Coordinate and conduct in-person or virtual interviews with hiring managers. Candidate Assessment: Administer skills tests, assessments, and background checks as needed. Evaluate candidates' technical skills, language proficiency, and suitability for specific roles. Offer and Onboarding: Extend job offers to selected candidates and negotiate compensation and employment terms. Collaborate with HR and onboarding teams to facilitate the smooth transition of new hires. Qualifications: Proven experience as a recruiter, with at least 3+ years of experience in BPO or related industries. Familiarity with BPO roles, such as campaign managers, team leaders, quality assurance etc Strong knowledge of recruitment best practices, including sourcing techniques and assessment methods. Proficiency in using applicant tracking systems (ATS) Excellent communication and interpersonal skills. Ability to manage multiple recruitment projects and prioritize tasks effectively. As a Recruiter at CallForce you will be instrumental in building a high-performing team that can meet the outsourcing needs of our clients effectively. Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.

Quality Assurance Team Leader CallForce is an award- winning BPO service provider of innovative customized contact Centre solutions from South African to the global market. We are currently seeking a highly motivated and experienced Quality Assurance Team Leader to join our dynamic team. As a QA Team Leader, you will play a pivotal role in maintaining the highest standards of quality and ensuring the success of our international sales campaigns. Key Responsibilities: Lead and manage a team of QA analysts responsible for monitoring and evaluating sales agents' performance in international campaigns. Develop and implement comprehensive QA processes and guidelines to ensure adherence to sales scripts, compliance standards, and best practices. Conduct regular quality assessments of sales calls, chat interactions, and other customer interactions to identify areas for improvement. Provide feedback, coaching, and training to sales agents to enhance their sales skills, product knowledge, and customer service abilities. Collaborate with campaign managers and trainers to develop and update training materials and ensure that sales agents are well-equipped to succeed. Generate and analyze QA reports and metrics to track performance trends, identify root causes of quality issues, and recommend corrective actions. Foster a culture of continuous improvement and quality excellence within the team. Qualifications and Requirements: 3+ years’ experience in international sales campaigns, with a strong understanding of sales processes and techniques. 3+ years’ experience in a QA TL / similar role within a call center/ BPO or sales environment. Excellent communication and leadership skills, with the ability to motivate and develop a high-performing team. Proficiency in using QA tools and software. Knowledge of international sales compliance regulations and standards. Rotational Shifts: 15:00pm to 4:00am

Sales Trainer (Outbound Telesales) CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Professional and be part of a thriving team with many career development opportunities. We're looking for a vibrant Sales Trainer to join our team in Cape Town to effectively deliver training that continuously improves the content and delivery styles for new trainees and existing agents. What you will do Facilitate training group as per Client curriculum requirements. Transfer of skills into different campaigns and accounts required for various industries. Conduct Training Needs Identification as per project requirements and report findings Attend Quality Calibration sessions and ensure variance is less than 5% Take Calls for minimum 4 hours each month. Attend TTT with client or Master Trainer and ensure period sign off/certification is up to date. Self-upskill on industry updates and relevant knowledge. Communicate with team on Knowledge and Skill updates for relevant campaigns. Coordinate with OPS manager to help transition agents from Training to incubation as per expectations. Coach own Trainees on observed Knowledge and Skill gaps Manage Attrition within Training groups with regular one-on-ones. Review Training content and suggest new ways of delivery to improve effectiveness. Complete Training Administrative tasks as per set timelines Continuously monitor Process and Knowledge updates and suggest changes to Training content and delivery. Keep up to date with changes by attempting monthly Knowledge Assessment Qualifications & Experience Minimum 1 Years’ experience as a L&D Sales trainer Experience within BPO Sector Experience in telecommunications industry ideal  Experience outbound sales Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role  

At CallForce, we are dedicated to creating a positive, collaborative, and engaging workplace. We believe that our HR professionals are instrumental in achieving this vision. If you're passionate about HR, eager to make a difference, and excited to be part of a team that values your contributions, we want to hear from you! Our Ideal candidate would have experience with Human Resources functions within the BPO sector, including recruitment, onboarding, training, employee relations, and compliance. Key Responsibilities: Recruitment and Staffing: Collaborate with hiring managers to identify staffing needs and create job descriptions. Source, screen, and interview candidates for senior level positions. Conduct reference checks and background screenings. Manage the end-to-end recruitment process, including offer letters and onboarding. Onboarding and Training: Develop and implement onboarding programs for employees. Ensure that new hires have access to necessary resources and tools for success. Employee Relations: Address employee inquiries, concerns, and conflicts in a timely and professional manner. Promote a positive and inclusive work environment. Performance Management: Implement performance management processes, including setting goals, conducting evaluations, and providing feedback. Recognize and reward exceptional performance. Identify opportunities for coaching and development. Compliance and Policy Enforcement: Ensure compliance with HR policies, labor laws, and regulations. Monitor attendance, leave requests, and timekeeping. Investigate and resolve issues related to employee conduct and performance. Account Management: Build and maintain strong, long-lasting client relationships. Qualifications: Human Resources, business administration qualification, or a related field. 1 year experience in HR functions, preferably in a BPO or similar environment. Knowledge of HR policies, labor laws, and best practices. Ability to handle sensitive information with confidentiality. Proficiency (HR)software. Familiarity with BPO operations and the unique HR challenges in this environment is a plus.   Ready to embark on this exciting journey with us? Submit your applications today. We look forward to getting to know you and learning about the unique skills and experiences you can bring to our team.

CallForce is looking for a reliable Facilities coordinator to undertake upkeep and repair tasks at our company. We’ll rely on you to keep our facilities in perfect condition by coordinating various tasks related to facility maintenance and improvement. Deft hands and technical knowledge are important parts of a handyman’s arsenal. You must be well-organized with strong general repair skills. REQUIREMENTS Proven experience in a facilities coordinator or similar role Experience with hardware tools and electrical equipment. Basic understanding of electrical and plumbing. Good communication ability. Well-organized and apt in problem-solving. Attention to detail.   RESPONSIBILITIES Perform maintenance and light repairs. Paint and fill gaps or crevices. (on walls, sidewalks etc.) Undertake light installation or carpeting. (e.g. build cabinets) Repair equipment or appliances. Assist with electrical, plumbing, painting, or repairs. Undertake duties as assigned. Identify and report the need for major repairs. Ensure the security and integrity of company assets. Maintain accurate records, reports, and documentation related to facilities. Assist in space planning, allocation, and utilization to optimize workspace efficiency. Manage office moves, reconfigurations, and space assignments. Suitable candidates to forward updated CV! 

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our International Sales Campaigns. The QA will monitor outbound calls to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating, and implementing quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall CallForce customer’s experience. Experience and skills required: 2-3 years’ experience in a QA role with international sales campaigns. Excellent verbal, written and interpersonal communication skills Exceptional listening and analytical skills Solid time management skills Creative ability & writing proficiency Ability to multitask and successfully operate in a fast paced, team environment Must adapt well to change and successfully set and adjust priorities as needed Responsibilities: Participates in design of call monitoring formats and quality standards. Performs call monitoring and provides trend data to site management team. Uses quality monitoring data management system to compile and track performance at team and individual level. Participates in customer and client listening programs to identify customer needs and expectations. Provides actionable data to various internal support groups as needed. Coordinates and facilitates call calibration sessions for staff. Provides feedback to team leaders. Prepares and analyses internal and external quality reports for management staff review.

At CallForce, we are dedicated to creating a positive, collaborative, and engaging workplace. We believe that our HR professionals are instrumental in achieving this vision. If you're passionate about HR, eager to make a difference, and excited to be part of a team that values your contributions, we want to hear from you! Our Ideal candidate would have experience with Human Resources functions within the BPO sector, including recruitment, onboarding, training, employee relations, and compliance.   Key Responsibilities: Recruitment and Staffing: Collaborate with hiring managers to identify staffing needs and create job descriptions. Source, screen, and interview candidates for senior level positions. Conduct reference checks and background screenings. Manage the end-to-end recruitment process, including offer letters and onboarding. Onboarding and Training: Develop and implement onboarding programs for employees. Ensure that new hires have access to necessary resources and tools for success. Employee Relations: Address employee inquiries, concerns, and conflicts in a timely and professional manner. Promote a positive and inclusive work environment. Conduct exit interviews and analyse data to identify areas for improvement. Performance Management: Implement performance management processes, including setting goals, conducting evaluations, and providing feedback. Recognize and reward exceptional performance. Identify opportunities for coaching and development. Compliance and Policy Enforcement: Ensure compliance with HR policies, labor laws, and regulations. Monitor attendance, leave requests, and timekeeping. Investigate and resolve issues related to employee conduct and performance. Data Management: Maintain accurate and organized employee records. Generate HR reports and analyse data to inform decision-making. Keep up-to-date records of training and certifications.   Qualifications: Human Resources, business administration qualification, or a related field. 1 year experience in HR functions, preferably in a BPO or similar environment. Knowledge of HR policies, labor laws, and best practices. Ability to handle sensitive information with confidentiality. Proficiency (HR)software. Familiarity with BPO operations and the unique HR challenges in this environment is a plus. Ready to embark on this exciting journey with us? Submit your applications today.  We look forward to getting to know you and learning about the unique skills and experiences you can bring to our team.

Job Description Call force success is all down to our people. And now we’re looking for outstanding salesman to join the best team in the business. If you’re ready to take your sales career to the next level, get paid for every sale and enjoy the kind of career development opportunities that come with every role at Call force, we’d love to hear from you. With a starting salary of R7000, and an uncapped commission scheme that kicks in from your very first sale. You will be taking on the US market!! Grow your sales career: When our people grow, so does our business. That’s why we’ll give you everything you need to achieve your career ambitions. What you’ll do as a Salesman: We’re driven to find the best solutions for all our customers, and you’ll help to make that happen. You will be selling an innovative and new type of energy to the US Market.  You’ll make outbound calls to our existing customers, identifying opportunities to create a package that saves them time and money through our unique One Bill solution. You’ll take a consultative sales approach, building your sales pipeline through straightforward, open, and honest conversations with our customers, getting a real understanding of their needs and how these change over time. You’ll achieve all of this as part of a wider team that’s inclusive, celebrates each other’s success together and supports all of us to be the best we can be. Requirements:  Matric Clear criminal record  Credit check English language proficiency Minimum 2-3 years hardcore outbound sales experience within an international center is required (COLD CALLING) Typing speed of minimum 35 wpm Key Competencies and Skills: Excellent communication skills Persuasiveness Negotiation skills Salary Per productive hour, shift and travel allowance provided and incentives. Working Hours: Rotational shifts from 15h00pm – 04h00am (US HOURS) Transport provided. Nightshift allowance Successful candidates will receive full product and systems training. Successful candidates would also need to work in an office environment, on USA time zones. If you do not hear from us within 14 working days, please consider your application unsuccessful. All successful candidates will be subject to pre-employment checks. Attach those CV’s and GOODLUCK!!!!  

CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional customised outsourced solutions to our clients. We have a rewarding opportunity for an experienced Sales Trainer to join our team and play a vital role in enhancing the sales skills and performance of our sales consultants. As a Sales Trainer, you will be responsible for designing and delivering training programs, coaching individuals, and driving sales excellence within our BPO Business. Responsibilities: Training Program Development: Collaborate with management to assess training needs and develop comprehensive training programs tailored to the specific needs of the sales campaigns. Training Delivery: Conduct engaging and interactive training sessions, workshops, and seminars to improve sales skills, product knowledge, and customer engagement techniques. Sales Coaching: Provide one-on-one coaching and mentorship, identifying strengths and areas for improvement and offering actionable feedback. Performance Evaluation: Monitor and evaluate the performance through call monitoring, role-playing, and performance metrics. Provide constructive feedback to enhance sales skills. Sales Techniques: Teach effective sales techniques, objection handling, and closing strategies to improve conversion rates and sales outcomes. Product Knowledge: Ensure that sales consultants have a deep understanding of the products or services offered and can effectively communicate their value to customers. Compliance and Regulations: Educate on industry regulations, compliance requirements, and ethical sales practices. Documentation: Maintain accurate records of training sessions, attendance, and performance improvement plans. Continuous Improvement: Stay up to date with industry trends and best practices in sales training and incorporate them into the training curriculum.   Qualifications: 3+ years’ experience in sales training within a BPO or contact centre environment. Strong understanding of sales methodologies and techniques. Excellent presentation and communication skills. Ability to motivate and inspire sales teams. Patience and the ability to provide constructive feedback. Certifications in sales training or relevant field a plus.   Benefits: Competitive salary and performance-based incentives. Professional development and ongoing training opportunities. Collaborative and supportive team environment.   If you have a passion for sales and a knack for teaching and motivating others, we invite you to apply for the Sales Trainer position. Help us develop a high-performing sales team and drive business success through effective training and coaching. Application Process: Interested candidates are encouraged to submit their resume to: Leeanne@callforce.co.za

CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional outsourced solutions to our clients.We are seeking a dedicated and experienced Claims Team Leader to lead our claims department effectively. As a Claims Team Leader, you will play a pivotal role in supervising a team of consultants, ensuring efficient and accurate claims processing while providing mentorship and guidance to team members. If you have a strong background in claims, leadership skills, and a commitment to delivering excellent service, we invite you to apply for this position. Responsibilities: Team Supervision Claims Processing Coaching and Development Quality Assurance Customer Servicer Performance Metrics Reporting Policy Adherence   Qualifications: Matric / Grade 12/ SAQA Accredited Equivalent (Essential) Regulatory Exam 5 Relevant FAIS Qualification Minimum of 2 years of experience in claims management or a related role Knowledge of insurance policies, claims procedures, and regulatory requirements.   Benefits: Competitive salary and performance-based bonuses Opportunities for professional development and career advancement. Collaborative and supportive work environment.

CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. We are seeking Insurance Sales Consultants to join our team and help our clients protect what matters most. As an Insurance Sales Consultant, you will play a vital role in promoting our short-term insurance products and providing exceptional customer service. Responsibilities: Sales Generation: Utilize your knowledge of short-term insurance products to effectively identify and pursue sales opportunities. Product Knowledge: Stay up to date on insurance products, underwriting guidelines, and industry trends to provide accurate information and advice to clients. Sales Strategy: Develop and implement sales strategies to meet or exceed sales targets and objectives.   Qualifications: Matric Clear Criminal and ITC records 1+ years of short-term insurance sales experience is required. Knowledge of insurance products, policies, and regulations. Must comply with FAIS fit and proper requirements. RE 5 (highly advantageous)   Benefits: Competitive salary and commission structure. Comprehensive training and ongoing professional development. Opportunities for career advancement within the company. Supportive team environment.   If you have the drive to succeed in insurance sales and want to make a meaningful impact on clients' lives, we encourage you to apply for the Sales Insurance Consultant position. Join our dynamic team and embark on a rewarding career in the insurance industry. Application Process: Interested candidates are invited to submit their resume and their relevant experience and qualifications. Shortlisted candidates will be contacted for an interview.

CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional outsourced solutions to our clients. We are seeking a highly skilled Creditors Clerk to join our finance team; you would play a crucial role in ensuring our financial obligations are met promptly and accurately contributing to the overall financial health of our BPO.   Key Responsibilities: Invoice Processing: Receive, review, and verify invoices for accuracy, completeness, and proper authorization. Code and enter invoices into the accounting system. Match invoices with purchase orders and receipts to ensure accuracy.   Payment Processing: Prepare and process payments, including checks, ACH transfers, and wire transfers. Ensure that payments are made in compliance with company policies and terms negotiated with vendors. Monitor and manage payment schedules.   Vendor Relations: Maintain positive relationships with vendors and respond to inquiries in a timely and professional manner. Resolve discrepancies and issues related to invoices and payments. Negotiate payment terms and discounts when applicable.   Expense Reporting: Reconcile employee expense reports, ensuring that expenses are within policy and supported by appropriate documentation. Process and reimburse employee expenses in a timely manner.   Record Keeping: Maintain accurate and organized records of all accounts payable transactions. Assist in the preparation of financial reports related to accounts payable as needed.   Compliance: Ensure compliance with financial and accounting policies and procedures. Assist with audits and provide necessary documentation and information.   Reporting: Generate reports related to accounts payable as requested by management. Provide regular updates on accounts payable status to the finance team.   Qualifications: High school diploma or relevant tertiary qualification Proven experience in an accounts payable or similar role. Knowledge of accounting principles and practices. Familiarity with accounting software and spreadsheet applications. Strong attention to detail and accuracy. Excellent organizational and time management skills. Effective communication and interpersonal skills.  

CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional customised outsourced solutions to our clients. We are seeking motivated and driven Recruiters who will be responsible for driving the recruitment process for our BPO business based in Cape Town. Our ideal candidate will possess strong recruiting skills, BPO industry knowledge, and a focus on delivering a positive candidate experience while meeting staffing targets and business objectives. Key Responsibilities: Talent Acquisition: Collaborate with hiring managers to understand staffing needs and create comprehensive job descriptions. Develop and execute effective recruitment strategies to attract qualified candidates. Source candidates through various channels, including job boards, social media, professional networks, and referrals. Ensure compliance with employment laws and regulations in the recruitment process.   Screening and Selection: Review resumes and applications to identify qualified candidates. Conduct initial phone screenings and interviews to assess candidates' qualifications, experience, and cultural fit. Coordinate and conduct in-person or virtual interviews with hiring managers.   Candidate Assessment: Administer skills tests, assessments, and background checks as needed. Evaluate candidates' technical skills, language proficiency, and suitability for specific roles.   Offer and Onboarding: Extend job offers to selected candidates and negotiate compensation and employment terms. Collaborate with HR and onboarding teams to facilitate the smooth transition of new hires.   Qualifications: Proven experience as a recruiter, with at least 1+ years of experience in BPO or related industries. Familiarity with BPO roles, such as campaign managers, team leaders, quality assurance etc Strong knowledge of recruitment best practices, including sourcing techniques and assessment methods. Proficiency in using applicant tracking systems (ATS) Excellent communication and interpersonal skills. Ability to manage multiple recruitment projects and prioritize tasks effectively.   As a Recruiter at CallForce you will be instrumental in building a high-performing team that can meet the outsourcing needs of our clients effectively.

DMS CAMPAIGN (Digital Media Solutions) – USA night shift What they will be doing –Lead generation from an existing client base/Cold calling for medical insurance and other campaign What their typical Day will look like: Read from a scripted pitch Transfer warm leads to the USA team Work towards exceeding transfer targets Ensure high quality standards are adhered to Candidate requirements: Matric 12 months outbound sales/customer service/Retentions/debt collection/tele sales/lead warming/insurance sales experience (Not essential but preferred) International outbound experience with sales/customer service (Not essential but preferred) Lead generation experience (as a duty) Neutral accent Confident/ Persistent Must be South African Must be available immediately/ must be currently unemployed   Working hours: 16h00pm – 04:00am (night shift) They will be working Monday – Friday plus 2 Saturdays a month (Possible) Salary: R7000.00 and travel allowance provided and incentives. Will be office based: Newspaper House,122 St Georges Mall, Cape town city center, 7925, 2nd floor Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.

CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional outsourced solutions to our clients. We are seeking a highly skilled and results-driven Campaign Manager for our Outbound Sales division. As a Campaign Manager, you will be responsible for planning, executing, and optimizing outbound sales campaigns to drive revenue growth and exceed client expectations.   Key Responsibilities: Campaign Strategy and Planning: Develop comprehensive campaign strategies aligned with client goals and industry best practices. Define campaign objectives, target audience, and key performance indicators (KPIs). Create and manage campaign budgets and timelines.   Team Leadership: Lead a team of team leaders, sales agents, trainers, and support staff to ensure campaign success. Ensure team leaders performance reviews are conducted regularly, and constructive feedback is given for performance improvement. Foster a collaborative and high-performance culture within the team.   Campaign Execution: Oversee the execution of outbound sales campaigns, ensuring adherence to scripts and compliance standards. Monitor campaign performance, analyse data, and make data-driven decisions to optimize results. Implement strategies to increase sales conversion rates and achieve revenue targets.   Reporting and Analysis: Generate and analyse campaign reports to track KPIs, identify trends, and recommend improvements. Provide regular reports to clients and internal stakeholders, summarizing campaign performance and actionable insights.   Compliance and Quality Assurance: Ensure that all campaign activities comply with industry regulations and client-specific requirements. Implement and maintain rigorous quality assurance processes to uphold service quality.   Qualifications and Requirements: 5+ years of experience as a Campaign Manager in an outbound sales environment within the BPO industry. Strong leadership and team management skills. Excellent communication and client-facing abilities. Analytical mindset with the ability to interpret data and make strategic decisions. Knowledge of outbound sales processes, techniques, and compliance standards.   Why Join CallForce: Competitive salary and performance-based bonuses. Opportunities for career advancement within a growing BPO organization. Collaborative and supportive work environment. Access to ongoing training and development programs. Engage with a diverse client portfolio and exciting sales campaigns.

CallForce is an award- winning BPO service provider of innovative customised contact centre solutions from South African to the global market. We are currently seeking a highly motivated and experienced Quality Assurance Team Leader to join our dynamic team. As a QA Team Leader, you will play a pivotal role in maintaining the highest standards of quality and ensuring the success of our international sales campaigns. Key Responsibilities: Lead and manage a team of QA analysts responsible for monitoring and evaluating sales agents' performance in international campaigns. Develop and implement comprehensive QA processes and guidelines to ensure adherence to sales scripts, compliance standards, and best practices. Conduct regular quality assessments of sales calls, chat interactions, and other customer interactions to identify areas for improvement. Provide feedback, coaching, and training to sales agents to enhance their sales skills, product knowledge, and customer service abilities. Collaborate with campaign managers and trainers to develop and update training materials and ensure that sales agents are well-equipped to succeed. Generate and analyse QA reports and metrics to track performance trends, identify root causes of quality issues, and recommend corrective actions to present to client.  Foster a culture of continuous improvement and quality excellence within the team.   Qualifications and Requirements: 3+ years’ experience in international sales campaigns, with a strong understanding of sales processes and techniques. 3+ years’ experience in a QA TL / similar role within a call center/ BPO or sales environment. Excellent communication and leadership skills, with the ability to motivate and develop a high-performing team. Proficiency in using QA tools and software.   Why Join CallForce: Competitive salary package. Opportunity to lead and make a significant impact on the success of international sales campaigns. Collaborative and supportive work environment. Access to ongoing training and development programs. Work with a diverse team and participate in exciting global campaigns.

International Campaign CallForce is an award-winning BPO service provider delivering innovative and customized contact centre solutions from South Africa to the global market. Join us as a Debt Collections Consultant and be part of a winning team. You will be servicing our global client, in the USA. If you are a high performing, target driven individual, with great communication and negation skills, this opportunity is for you. You will be taking inbound calls and engaging with high profile clients in the USA to help them take control and get out of high debt. Your daily activities will include Meet the minimum productivity requirements for calls daily to ensure optimization of the collections function and achievement of the monthly collection target. Manage customer accounts and calls by logging onto and updating the relevant collections systems. Use the appropriate collections scripts and other tools available to verify clients identity and negotiate with customers to obtain a promise to pay (PTP) or to negotiate the repayment terms which will achieve the best outcome. For more complex accounts, analyze customers' account history and provide the customer with a recommendation on the appropriate options available (e.g., account restructuring in the case of arrears amounts on multiple products to rehabilitate their account. Negotiate settlements to receive payment on a certain percentage of the debt, Although this is a scripted sale, your ability to carry a professional conversation and negotiate with the client is critical. What you need 1-2 years debt review, debt consolidation or sales experience Must have worked on international campaigns Highly proficient in English, written and verbal. Must have a neutral accent. Must have knowledge of debt collection techniques Have sound negotiation skills What’s in it for you Basic salary of R7500, increased to R8500, after your first month with us Highly competitive commission structure over and above the R8500 basic salary Transport is provided as you will be working USA hours, 3pm to 4am Fantastic growth opportunities Expand your knowledge of the global markets Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful.

International Campaign CallForce is an award-winning BPO service provider delivering innovative and customized contact centre solutions from South Africa to the global market. Join us as a Debt Collections Consultant and be part of a winning team. You will be servicing our global client, in the USA. If you are a high performing, target driven individual, with great communication and negation skills, this opportunity is for you. You will be taking inbound calls and engaging with high profile clients in the USA to help them take control and get out of high debt. Your daily activities will include Meet the minimum productivity requirements for calls daily to ensure optimization of the collections function and achievement of the monthly collection target. Manage customer accounts and calls by logging onto and updating the relevant collections systems. Use the appropriate collections scripts and other tools available to verify clients identity and negotiate with customers to obtain a promise to pay (PTP) or to negotiate the repayment terms which will achieve the best outcome. For more complex accounts, analyze customers' account history and provide the customer with a recommendation on the appropriate options available (e.g., account restructuring in the case of arrears amounts on multiple products to rehabilitate their account. Negotiate settlements to receive payment on a certain percentage of the debt, Although this is a scripted sale, your ability to carry a professional conversation and negotiate with the client is critical. What you need 1-2 years debt review, debt consolidation or sales experience Must have worked on international campaigns Highly proficient in English, written and verbal. Must have a neutral accent. Must have knowledge of debt collection techniques Have sound negotiation skills What’s in it for you Basic salary of R7500, increased to R8500, after your first month with us Highly competitive commission structure over and above the R8500 basic salary Transport is provided as you will be working USA hours, 3pm to 4am Fantastic growth opportunities Expand your knowledge of the global markets Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful.

CallForce is an award- winning BPO service provider of innovative customised contact centre solutions from South African to the global market. We are seeking a motivated and dedicated Junior Dialler Administrator to join our night shift team in Cape Town.   Key Responsibilities: Manage and maintain the dialler to maximize campaign performance. Collaborate and report to the operations manager to ensure optimal campaign execution. Maintain and optimize calling lists, ensuring efficiency and compliance. Monitor dialler performance and adopt real-time adjustments to achieve campaign objectives. Generate daily, weekly, and monthly reports using Dialler specific Data. Assist in troubleshooting and resolving any dialer-related issues.   Qualifications and Requirements: Previous experience working in a contact centre environment. Knowledge of IT/Dialer systems. Willingness and ability to work night shifts. (4pm – 4am) – maybe be adjusted. Intermediate to expert Proficiency in Microsoft Excel. Proficient in Microsoft Suite. Experience with Power BI, SQL (Preferable) Strong analytical skills and ability to read data. Exceptional communication and teamwork skills. Detail-oriented and capable of working in a fast-paced environment.   Why Join CallForce: Competitive salary package. Opportunities for professional growth and development. Be part of a dynamic and collaborative team. Work on an international campaign with a global reach.  

CallForce is an award- winning BPO service provider of innovative customized contact centre solutions from South African to the global market. We have a rewarding opportunity for a results-driven Sales Team Leader. As a Sales Team Leader you will be responsible for supervising and motivating a team of sales representatives to achieve sales targets. Your role will encompass a combination of coaching and managing team performance while ensuring adherence to company policies and procedures. Responsibilities: Team Leadership Provide strong leadership and mentorship to a team of sales representatives. Set performance expectations and objectives for team. Conduct team meetings communicating goals, strategies and updates. Motivate and inspire team to meet and exceed sales targets. Sales Performance Monitor and evaluate the performance of sales representatives through QA and performance metrics, e.g., number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken. Provide constructive feedback, coaching and training to improve performance. Develop and implement strategies to maximise sales and conversion rates. Identify areas for improvement and implement corrective actions needed. Reporting and Analytics: Maintain accurate and up to date records of team performance and individual metrics. Analyse data and trends to make informed decisions and adjustments to sales strategies. Compliance: Ensure that the team adheres to company policies, industry regulations and quality standards. Conduct QA checks ensuring service quality. You will need: 2+ years’ experience as a Team Leader on a sales/outbound campaign Good career track record Excellent written and verbal communication Proven track record in meeting sales targets  

Job Summary Managing the end-to-end process. from designing new campaign ads. Screening and sourcing quality candidates. Apply critical mindset to ensure key skills candidates meeting campaign requirements. This role entails working closely with the Operations Departments so you must have strong relationship building skills. Strong sense of urgency and working in a pressurized environment is needed for this role. Key responsibilities Write adverts and post on our recruitment platform Implement initiatives & referral initiatives to attract outbound sales candidates Ensure fulfilment of the end-to-end recruitment function including sourcing, telephonic screening, competency-based interviews, assessments, compliance & all other related functions All administrative related duties Ensure high quality standards are adhered to Requirements and Qualifications 1+ years end to end recruitment experience Proven track record in delivering high volume candidates contactable references Working Hours Monday to Friday 8am to 5pm Must be willing to work overtime due to operational requirements Basic Salary, plus incentives for successful placements. Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role. Job Type: Contract Ability to commute/relocate: Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (Required) Language: English (Preferred) Email Address: Roscoe@callforce.co.za

Job Summary Managing the end-to-end process. from designing new campaign ads. Screening and sourcing quality candidates. Apply critical mindset to ensure key skills candidates meeting campaign requirements. This role entails working closely with the Operations Departments so you must have strong relationship building skills. Strong sense of urgency and working in a pressurized environment is needed for this role. Key responsibilities Write adverts and post on our recruitment platform Implement initiatives & referral initiatives to attract outbound sales candidates Ensure fulfilment of the end-to-end recruitment function including sourcing, telephonic screening, competency-based interviews, assessments, compliance & all other related functions All administrative related duties Ensure high quality standards are adhered to Requirements and Qualifications 1+ years end to end recruitment experience Proven track record in delivering high volume candidates contactable references Working Hours Monday to Friday 8am to 5pm Must be willing to work overtime due to operational requirements Basic Salary, plus incentives for successful placements. Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role. Job Type: Contract Ability to commute/relocate: Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (Required) Language: English (Preferred) Email Address: Roscoe@callforce.co.za

Inbound Debt Sales Consultant Meet the minimum requirements for daily calls What you need:1 years debt sales experience Must have worked on a international campaignsHigh proficient in English written and verbalMust have neutral accentKnowledge of debt collection techniquesNegotiation skills needed Basic salary R75000 increased to R8500 Transportation is provided Hours are 3pm to 4am Fantastic growth and opportunities await.

Let's do this! If you've got what it takes, then get your fingers ready!! Note: Read thoroughly with understanding. US-based client is looking for dynamic outbound agents to call trial and/or recently lapsed trial customers to get them to become paid subscribers to satellite and online entertainment services on the night shift. This is a no cold calling center with more of a hot lead base of customers using the list of the 3-month free-trial subscribers. Education and Experience: Matric English language proficiency Minimum 1-year outbound sales experience within an international center is required Typing speed of minimum 35 wpm Key Competencies and Skills: Excellent communication skills Persuasiveness Negotiation skills Salary Per productive hour, shift and travel allowance provided and incentives. Working Hours: Monday to Saturday Rotational shifts from 15h00pm – 04h00am Company Description: CallForce is an award-winning BPO service provider delivering innovative and customized contact centre solutions from South Africa to the global market. Our vision is to bring significant contribution to the South African GBS industry objective of creating 500 000 new jobs servicing offshore markets by 2030 and give the talented youth of South Africa an opportunity to gain skills and experience to launch purposeful career opportunities. Salary: R6,500 (basic plus commission) and incentives. Attach those CV's and GOOD LUCK!!!

Inbound Debt Sales Consultant Meet the minimum requirements for daily calls What you need:2 years debt sales experience Must have worked on a international campaignsHigh proficient in English written and verbalMust have neutral accentKnowledge of debt collection techniques and Lead genNegotiation skills needed Basic salary R7000 + ComTransportation is provided Rotational night shift Fantastic growth and opportunities await.

The suitable and successful candidate will be responsible for the overall development and performance of an assigned incubation team through the facilitation of the course map and as well as leading and developing the team of incubation agents. Also responsible for the coaching of ‘bottom performers’ as assigned. Responsibilities:  Coaching Daily coaching feedback monitored and sent to Team Leaders and Operations to ensure traction Internal calibration sessions held every two weeks (where we unpack the calls sent to internal staff & score the agent based on analysis & align all process and quality related concerns) Client Feedback & Alignment Escalations (Client Journeys) done daily (call analysis of query) Reporting Weekly reporting of CEO escalations that are analysed Calibration Weekly reports prepared and sent to the Client (every Friday) Biweekly quality reporting to the international quality team Monthly repeat call analysis report Monthly top ten agents incurring the highest repeats (deep analytical report) Quality Assurance Daily Quality Assessments completed (the number of Assessments is dependent on various and /or other more urgent requirements that may be expected of me) Weekly Detailed Quality Report (sent every Tuesday to Operations & Team) Weekly call listening sent by the client to analyse Calibration sessions (voice of our clients) held every Tuesday, Wednesday & Friday Skills & Competencies: Must be a people’s person Must be passionate about other people’s development and growth potential Must be comfortable facilitating reports, analysis & elaborate presentations during training Present and communicate information Coping with pressures and setbacks Delivering results and meeting client expectations Excellent administrations skills Attention to detail Good verbal communication skills Excellent adherence and QA scores

IT & Infrastructure The IT Support Technician Reports to the IT & Infrastructure Manager. The IT Support Technician fulfils a key role in the team, providing call/incident management, IT support, control, and tracking of information technology (IT) assets, and other administrative and support functions.   Semi-Skilled in technical support Responsibilities include the following: • • Incident Management functions and processes • • Maintenance of Tickets • • Incident Triage, making sure incidents are prioritized and managed correctly. • • Resolving IT and Facilities related requests or incidents. • • Ensuring that a high level of customer service and support is provided to all internal and external customers • • Follow through with P1/P2 escalations • • Ensure all calls logged via IT Request and Incident Forms, prioritized, and resolved within internal SLA • • Provide On-Site as well as remote assistance over the phone, through instant messenger and using remote support tools. • • Password Management – Reset and unlock of user accounts • • AD Administration, creating, updating and removal of user accounts • • JML (Creating of new accounts, movement between campaigns, Terminations) • • Asset management • • Preparing and re-arranging desks, including moving / setup of computers as required by campaigns • • Effective communication to team leaders and end users.     • • Resolve all IT requests promptly • • Log every request and drive adoption by Team leaders and agents to complete the incident and request forms themselves. (Keep track of time taken to perform each request/task/incident) • • Escalate unresolved incidents. • • Maintain an accurate ASSET list. • • Schedule adherence • • Customer Satisfaction   Good Knowledge of Active Directory, IP Networking, Anti Virus and general technical support knowledge.  

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall Callforce customer’s experience. Responsibilities: Participates in design of call monitoring formats and quality standards. Performs call monitoring and provides trend data to site management team. Uses quality monitoring data management system to compile and track performance at team and individual level. Monitors customer care email responses. Participates in customer and client listening programs to identify customer needs and expectations. Provides actionable data to various internal support groups as needed. Coordinates and facilitates call calibration sessions for call center staff. Provides feedback to call center team leaders and managers. Prepares and analyzes internal and external quality reports for management staff review. Perform other duties as assigned.

Manage an outbound sales team to achieve and exceed performance targets for insurance campaigns.  Support the teams with coaching, guidance, and mentorship to meet campaign expectations. Use excellent interpersonal and communication skills to build and manage client relationships, manage client expectations and deliverables through consistent engagements. Closely monitor and report on campaign performance, as well as address challenges and concerns which could hinder performance.  Work closely with Senior Management to ensure campaign reporting is compiled and submitted at the desired intervals. Initiate employee incentives to drive performance on the floor. Continually review internal systems, procedures, and processes to ensure resource and operational efficiency, and make appropriate recommendations for changes. Oversee quality control and other compliance applicable to the client and local legislation. Work closely with QA to ensure quality is never comprised, and non-adherence is attended to swiftly. Ensure agent KPI's are completed, and the relevant interventions are taken to address nonperformance.

International Campaign CallForce is an award-winning BPO service provider delivering innovative and customized contact centre solutions from South Africa to the global market. Join us as a Debt Collections Consultant and be part of a winning team. You will be servicing our global client, in the USA. If you are a high performing, target driven individual, with great communication and negation skills, this opportunity is for you. You will be taking inbound calls and engaging with high profile clients in the USA to help them take control and get out of high debt. Your daily activities will include Meet the minimum productivity requirements for calls daily to ensure optimization of the collections function and achievement of the monthly collection target. Manage customer accounts and calls by logging onto and updating the relevant collections systems. Use the appropriate collections scripts and other tools available to verify clients identity and negotiate with customers to obtain a promise to pay (PTP) or to negotiate the repayment terms which will achieve the best outcome. For more complex accounts, analyze customers' account history and provide the customer with a recommendation on the appropriate options available (e.g., account restructuring in the case of arrears amounts on multiple products to rehabilitate their account. Negotiate settlements to receive payment on a certain percentage of the debt, Although this is a scripted sale, your ability to carry a professional conversation and negotiate with the client is critical. What you need 1-2 years debt review, debt consolidation or sales experience Must have worked on international campaigns Highly proficient in English, written and verbal. Must have a neutral accent. Must have knowledge of debt collection techniques Have sound negotiation skills What’s in it for you Basic salary of R7500, increased to R8500, after your first month with us Highly competitive commission structure over and above the R8500 basic salary Transport is provided as you will be working USA hours, 3pm to 4am Fantastic growth opportunities Expand your knowledge of the global markets Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful.

High earning potential! Earn R20K+ including commission in Leading Telco – Cape Town CBD We are looking for money-driven SALES GURUS to join our high performing sales team in a telecommunications Leader. If you are passionate, tenacious and love making money, then this is for you!   During a Typical Day, you’ll: Call pre-qualified clients existing and new customers to sell variety of Telco and Data products & services. Offer professional advice to clients for upgrades. Set up new customer accounts and update database. Keep up to date and fully informed on product comparisons and new products. What you get: Excellent earning potential Brilliant training and support Fun at work every day – cash prizes, vouchers, branded luxury goods. Instant cash prizes and other incentives Requirements: Have at least 1-year outbound tele-sales experience. No criminal record Have strong sales ability and objection handling. Are proficient in English and 1 other language. Have the tenacity and passion for sales. Proven ability to meet sales targets. Please see job details below Title: Sales Agent Role: Outbound Sales Salary: R 4 500 Basic , incentives + commission (Very high earning potential) Working Hours Monday, Wednesday, and Friday 08:00AM – 17:00PM Tuesday and Thursday 08:00AM – 18:00PM & 2 compulsory Saturdays a month Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.

Your areas of responsibility: Effective and accurate processing of creditors on a monthly basis Reconciling the creditors at the designated intervals Ensure the relevant reports are submitted in a timely manner Capture bank transactions on a daily basis Processing of invoices Capture credit cards information and reconcile monthly Reconcile supplier accounts and preparation of remittance advice Ensure queries are resolved efficiently as to not affect payment terms Consistent filing and maintenance of invoices Prepare reconciliation of accounts for supplier statements Ensure invoices are authorised pre-payment Accurately prepare and capture invoices Support the Finance department in all other aspects as and when required You will need: 3 to 5 years’ experience Finance qualification preferred Attention to detail Ability to work from home and the office

What You’ll be Doing Work closely with Operations to ensure our people initiatives reap the desired results, whether it be employee engagement, employee satisfaction, query handling etc. Ensure the HRBP’s are handling all IR related matters swiftly, to ensure minimal impact to the operations floor. Offer advice on more complex cases, to ensure decisions are not delayed due to lack of labour knowledge. Monitor and evaluate payroll processes to mitigate potential financial loss to the business. Develop and implement HR strategies in support of business goals and objectives. Manage the company’s talent acquisition objectives by working closely with the Lead Recruiters in the different regions. Support the recruitment teams with strategic interventions aimed at increasing and improving the company’s attraction and visibility. Design campaign specific competency-based interview guidelines, and train the teams accordingly, to ensure understanding and impact of interview styles. Closely monitor attrition at the various stages of an employee’s life cycle, with a specific attention given to the first 3 months. This must be done in order to assess the effectiveness, and possible redesign of the recruitment process. Monitor the effectiveness of our Induction and Onboarding process and propose impactful changes to enhance its outcome. Work closely with partners such as BPESA, and CapeBPO to ensure the company leverages off the various initiatives. In collaboration with marketing, contribute to the quarterly newsletter. Support current and future business needs through the development, engagement, motivation and retention of human capital. Foster and nurture a positive working environment.  

The role offers you: The opportunity to manage and grow a 150-seat outbound sales team to achieve and exceed performance targets. Support the Team Leaders with coaching, guidance, and mentorship to meet campaign expectations. Use excellent interpersonal and communication skills to build and manage client relationships, manage client expectations and deliverables through consistent engagement with the key stakeholders. Work closely with Senior Management to ensure campaign reporting is compiled and submitted at the desired intervals. Initiate employee incentives to drive performance in the operation. Continually review internal systems, procedures, and processes to ensure resource and operational efficiency, and make appropriate recommendations for changes. Oversee quality control and other compliance applicable to the client and local legislation. Work closely with QA to ensure quality is never comprised, and non-adherence is attended to swiftly. Support the team leaders in agent performance reviews with the agents. Ensure Team Leaders performance reviews are conducted regularly, and constructive feedback is given for performance improvement. The expertise we require: 3 to 5+ years’ experience managing a sales campaign, within a BPO environment. Experience in Telco is an additional advantage. Sales track record of building exceptional team performance. Dynamic and proven leadership ability to accelerate growth.

High earning potential! Earn R20K+ including commission in Leading Telco – Cape Town CBD We are looking for money-driven SALES GURUS to join our high performing sales team in a telecommunications Leader. If you are passionate, tenacious and love making money, then this is for you!   During a Typical Day, you’ll: Call pre-qualified clients existing and new customers to sell variety of Telco and Data products & services. Offer professional advice to clients for upgrades. Set up new customer accounts and update database. Keep up to date and fully informed on product comparisons and new products. What you get: Excellent earning potential Brilliant training and support Fun at work every day – cash prizes, vouchers, branded luxury goods. Instant cash prizes and other incentives Requirements: Have at least 1-year outbound tele-sales experience. No criminal record Have strong sales ability and objection handling. Are proficient in English and 1 other language. Have the tenacity and passion for sales. Proven ability to meet sales targets. Please see job details below Title: Sales Agent Role: Outbound Sales Salary: R 4 500 Basic , incentives + commission (Very high earning potential) Working Hours Monday, Wednesday, and Friday 08:00AM – 17:00PM Tuesday and Thursday 08:00AM – 18:00PM & 2 compulsory Saturdays a month Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.

High earning potential! Earn R20K+ including commission in Leading Telco – Cape Twon CBD We are looking for money-driven SALES GURUS to join our high performing sales team in a telecommunications Leader. If you are passionate, tenacious and love making money, then this is for you!   During a Typical Day, you’ll: Call pre-qualified clients existing and new customers to sell variety of Telco and Data products & services. Offer professional advice to clients for upgrades. Set up new customer accounts and update database. Keep up to date and fully informed on product comparisons and new products. What you get: Excellent earning potential Brilliant training and support Fun at work every day – cash prizes, vouchers, branded luxury goods. Instant cash prizes and other incentives Requirements: Have at least 1-year outbound tele-sales experience. No criminal record Have strong sales ability and objection handling. Are proficient in English and 1 other language. Have the tenacity and passion for sales. Proven ability to meet sales targets. Please see job details below Title: Sales Agent Role: Outbound Sales Salary: R 4 500 Basic , incentives + commission (Very high earning potential) Working Hours Monday, Wednesday, and Friday 08:00AM – 17:00PM Tuesday and Thursday 08:00AM – 18:00PM & 2 compulsory Saturdays a month Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.

High earning potential! Earn R20K+ including commission in Leading Telco – Cape Town CBD We are looking for money-driven SALES GURUS to join our high performing sales team in a telecommunications Leader. If you are passionate, tenacious and love making money, then this is for you!   During a Typical Day, you’ll: Call pre-qualified clients existing and new customers to sell variety of Telco and Data products & services. Offer professional advice to clients for upgrades. Set up new customer accounts and update database. Keep up to date and fully informed on product comparisons and new products. What you get: Excellent earning potential Brilliant training and support Fun at work every day – cash prizes, vouchers, branded luxury goods. Instant cash prizes and other incentives Requirements: Have at least 1-year outbound tele-sales experience. No criminal record Credit check  Have strong sales ability and objection handling. Are proficient in English and 1 other language. Have the tenacity and passion for sales. Proven ability to meet sales targets. Please see job details below Title: Sales Agent Role: Outbound Sales Salary: R 4 500 Basic , incentives + commission (Very high earning potential) Working Hours Monday, Wednesday, and Friday 08:00AM – 17:00PM Tuesday and Thursday 08:00AM – 18:00PM & 2 compulsory Saturdays a month Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.

Job description Callforce success is all down to our people. And now we’re looking for outstanding salesman to join the best team in the business. If you’re ready to take your sales career to the next level, get paid for every sale and enjoy the kind of career development opportunities that come with every role at Callforce, we’d love to hear from you. With a starting salary of R7000, and an uncapped commission scheme that kicks in from your very first sale. You will be taking on the US market!! Grow your sales career: When our people grow, so does our business. That’s why we’ll give you everything you need to achieve your career ambitions. What you’ll do as a Salesman: We’re driven to find the best solutions for all our customers, and you’ll help to make that happen. You’ll make outbound calls to our existing customers, identifying opportunities to create a package that saves them time and money through our unique One Bill solution. You’ll take a consultative sales approach, building your sales pipeline through straightforward, open, and honest conversations with our customers, getting a real understanding of their needs and how these change over time. You’ll achieve all of this as part of a wider team that’s inclusive, celebrates each other’s success together and supports all of us to be the best we can be. Education and Experience: Matric English language proficiency Minimum 2-3 years hardcore outbound sales experience within an international center is required (COLD CALLING) Typing speed of minimum 35 wpm Key Competencies and Skills: Excellent communication skills Persuasiveness Negotiation skills Salary Per productive hour, shift and travel allowance provided and incentives. Working Hours: Rotational shifts from 15h00pm – 04h00am (US HOURS) Transport provided Nightshift allowance If you do not hear from us within 14 working days, please consider your application unsuccessful. All successful candidates will be subject to pre-employment checks. Attach those CV’s and GOODLUCK!!!  (: 

Callforce success is all down to our people. And now we’re looking for the young, talented, employed, and unemployed to join the best team in the business. If you’re ready to take your career to the next level, enjoy the kind of career development opportunities that come with every role at Callforce, we’d love to hear from you!!! Grow your career. When our people grow, so does our business. That’s why we’ll give you everything you need to achieve your career ambitions. Most consumers and companies use telecommunications products every day, and that’s why creating marketing strategies that capitalize on this fact is a matter of survival. We’re driven to find the best solutions for all our customers, and you’ll help to make that happen!!! Communication skills Administrative skills Multitasking The list goes on.. CallForce Direct is a specialized Call Centre recruitment company focusing on human development and empowerment of South Africans within the Call Centre environment. We would like to get to know you better, kindly add the following to your profile: Name and Surname Email address Contact number Highest grade passed Working experience Successful candidates will receive full product and systems training. Successful candidates would also need to work in an office environment or depending on the campaign you will be required to work from home. All successful candidates will be subject to pre-employment checks. Attach those CV’s and GOODLUCK!!!!

Job Summary Managing the end-to-end process. from designing new campaign ads. Screening and sourcing quality candidates. Apply critical mindset to ensure key skills candidates meeting campaign requirements. This role entails working closely with the Operations Departments so you must have strong relationship building skills. Strong sense of urgency and working in a pressurized environment is needed for this role. Key responsibilities Write adverts and post on our recruitment platform Implement initiatives & referral initiatives to attract outbound sales candidates Ensure fulfilment of the end-to-end recruitment function including sourcing, telephonic screening, competency-based interviews, assessments, compliance & all other related functions All administrative related duties Ensure high quality standards are adhered to Requirements and Qualifications 2+ years end to end recruitment experience Proven track record in delivering high volume candidates contactable references Working Hours Monday to Friday 8am to 5pm Must be willing to work overtime due to operational requirements Basic Salary, plus incentives for successful placements. Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.

Creditors processing Creditors reconciliation Creditors report Bank transaction capturing Credit card capturing and reconciliations

IT Helpdesk Support  Support operations and other support services with helpdesk request  Attend to tickets logged in a timeous and efficient manner  Raise any deviations with the Head of IT Ensure employees are adhering to IT protocols

Asset Management and Procurement  Key Areas of responsibility  Manage the company assets for the Cape Town, JHB and KZN offices  Ensure new starters have the necessary equipment  Ensure equipment is retrieved from terminated employees  Manage all other assets such as headphones, data cards and other hardware Work closely with the Head of IT to report any deviations  Maintain strict measures to ensure equipment is not mishandled   

Callforce success is all down to our people. And now we’re looking for outstanding salesman to join the best team in the business. If you’re ready to take your sales career to the next level, get paid for every sale and enjoy the kind of career development opportunities that come with every role at Callforce, we’d love to hear from you. With a starting salary of R7000, and an uncapped commission scheme that kicks in from your very first sale. You will be taking on the US market!! Grow your sales career: When our people grow, so does our business. That’s why we’ll give you everything you need to achieve your career ambitions. What you’ll do as a Salesman: We’re driven to find the best solutions for all our customers, and you’ll help to make that happen. You’ll make outbound calls to our existing customers, identifying opportunities to create a package that saves them time and money through our unique One Bill solution. You’ll take a consultative sales approach, building your sales pipeline through straightforward, open, and honest conversations with our customers, getting a real understanding of their needs and how these change over time. You’ll achieve all of this as part of a wider team that’s inclusive, celebrates each other’s success together and supports all of us to be the best we can be. Education and Experience: Matric English language proficiency Minimum 2-3 years hardcore outbound sales experience within an international center is required (COLD CALLING) Typing speed of minimum 35 wpm Key Competencies and Skills: Excellent communication skills Persuasiveness Negotiation skills Salary Per productive hour, shift and travel allowance provided and incentives. Working Hours: Rotational shifts from 15h00pm – 04h00am (US HOURS) Transport provided Nightshift allowance Successful candidates will receive full product and systems training. Successful candidates would also need to work in an office environment, on USA time zones. If you do not hear from us within 14 working days, please consider your application unsuccessful. All successful candidates will be subject to pre-employment checks. Attach those CV’s and GOODLUCK!!!!

Telesales Sales Consultant CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Consultant and be part of a winning team. You will be working on SA’s largest Telecommunications company. This is no ordinary Sales position. This is YOUR opportunity to be part of a winning team and enjoy the success that comes with it! We offer · Guaranteed Basic salary, PLUS commission, PLUS high end electronic and other great incentives. · Earn up to R20,000 a month. Apply now if you: Have at least 1 years’ tele-sales experience. Have strong sales ability and objection handling. Are proficient in English and 1 other language. Have the tenacity and passion for sales. Proven ability to meet sales targets.   Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful.

Insurance Sales Consultant CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Consultant and be part of a thriving team with many career development opportunities. Your sales experience in the insurance industry and your ability to meet targets will support your success in this role. You Must have Grade 12 Clear Criminal and ITC records 1-to-2-year Life and Short-term insurance sales experience Excellent command of English (both verbal & written) Good knowledge of insurance products i.e., Funeral etc. Must comply with FAIS fit and proper requirements. RE 5 (highly advantageous) You will earn Basic of R7000 per month, plus lucrative commission. Must be willing to work additional hours and some Saturdays to meet targets. Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.

Duties include but are not limited to: Assistant to the HRBP Maintains human resources records for employees by recording the hiring, transfer, termination, change in job classifications, and merit increase dates as well as tracking vacation, sick, and personal time. Documents and tracks human resources actions by completing forms, reports, logs, and records. Sets up and schedules complicated meetings for interviewees, hiring managers, employees, and department heads. Accomplishes human resources department and organization mission by completing related results as needed. Maintain calendars of the HR management team. Assists in preparing training packs for facilitation. Assists in preparing paperwork for recruitment. Assists in general administration for training. Perform orientations and update records of new staff. Maintains termination paperwork and exit interviews. Support all internal and external HR-related inquiries or requests.  

Role Purpose: The VodaPay Customer Care Close Loop Consultant is responsible for recovering poor service experiences for Vodapay customers that rate Vodapay service surveys on the App, Tobi and also live chat. These consultants will be responsible for initiating contact with all Vodapay TNPS detractors, passives and not limited to these, by contacting them to recover the service experience and resolve their query, where a query cannot be resolved immediately on the close loop call it will be logged to the respective area of resolution and theClose Loop Consultant will case manage the query until resolved. Knowledge & Education: Matric:Preferred Subjects: Maths/Maths LiteracyAccountingBusiness StudiesKnowledge of telecoms / Technology /Digital industry desirableNumeracy Experience:Min 6 months call centre experiencePrevious Call Centre, Retail, customer facing experience highly recommendedGeneral understanding of complex billing and payment concepts, credits and rebates and re billing calculationsSkills & Competencies:Ability to multi-task between digital and frontline communication channels (chat, inbound and outbound)Multi-Screen NavigationOral and Written Communication Business writing chat skill requiredCustomer Service OrientationAttention to Detail (Generic)Problem SolvingAdaptabilityResilienceBe able to apply effective listening, questioning & probing skills to develop and comprehensively understand the customer’s requirementsIdentify areas that impact customer experience and provide insight to internal and Vodacom Improvement teams to drive Improvement opportunities. Language:English proficientClear well-articulated Working Hours: (subject to change based on operational requirements) Monday – Friday ( 08:00- 17:00) (subject to change based on operational requirements

We are currently seeking International Inbound Debt Sales Consultants!!! If you've got what it takes, then get your fingers ready!! Note: Read thoroughly with understanding. US-based client is looking for dynamic inbound debt sale agents to win over customers/clients who are struggling/can not pay their debt on a night shift rotation.  This is a no cold calling center with more of a hot lead base of customers. Education and Experience: Matric English language proficiency, written and verbal Minimum 2-years debt sales experience (MUST) Must have worked on international campaigns MUST have a neutral accent MUST have knowledge of debt collection techniques MUST have sound negotiation skills (not negotiable) Key Competencies and Skills: Excellent communication skills Persuasiveness Negotiation skills Meet minimum productivity requirements for calls daily Manage customer accounts and calls Collection script needs to be adhered to at all times Carry a professional conversation Working Hours: Rotational shifts from 15h00 PM – 04h00 AM Company Description: CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as a Debt Collections Consultant and be part of a winning team. You will be servicing our global client, in the USA. If you are a high performing, target driven individual, with great communication and negation skills, this opportunity is for you. You will be taking inbound calls and engaging with high profile clients in the USA to help them take control and get out of high debt. Salary: R7,500 (basic plus commission) Attach those CV's and GOOD LUCK!!!

International Campaign CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as a Debt Collections Consultant and be part of a winning team. You will be servicing our global client, in the USA. If you are a high performing, target driven individual, with great communication and negation skills, this opportunity is for you. You will be taking inbound calls and engaging with high profile clients in the USA to help them take control and get out of high debt. Your daily activities will include Meet the minimum productivity requirements for calls daily to ensure optimization of the collections function and achievement of the monthly collection target. Manage customer accounts and calls by logging onto and updating the relevant collections systems. Use the appropriate collections scripts and other tools available to verify clients identity and negotiate with customers to obtain a promise to pay (PTP) or to negotiate the repayment terms which will achieve the best outcome. For more complex accounts, analyze customers' account history and provide the customer with a recommendation on the appropriate options available (e.g., account restructuring in the case of arrears amounts on multiple products to rehabilitate their account. Negotiate settlements to receive payment on a certain percentage of the debt, Although this is a scripted sale, your ability to carry a professional conversation and negotiate with the client is critical. What you need 1-2 years debt sales experience Must have worked on international campaigns Highly proficient in English, written and verbal. Must have a neutral accent. Must have knowledge of debt collection techniques Have sound negotiation skills What’s in it for you Basic salary of R7500, increased to R8500, after your first month with us Highly competitive commission structure over and above the R8500 basic salary Transport is provided as you will be working USA hours, 3pm to 4am Fantastic growth opportunities Expand your knowledge of the global markets   Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful.

International Campaign CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as a Debt Collections Consultant and be part of a winning team. You will be servicing our global client, in the USA. If you are a high performing, target driven individual, with great communication and negation skills, this opportunity is for you. You will be taking inbound calls and engaging with high profile clients in the USA to help them take control and get out of high debt. Your daily activities will include Meet the minimum productivity requirements for calls daily to ensure optimization of the collections function and achievement of the monthly collection target. Manage customer accounts and calls by logging onto and updating the relevant collections systems. Use the appropriate collections scripts and other tools available to verify clients identity and negotiate with customers to obtain a promise to pay (PTP) or to negotiate the repayment terms which will achieve the best outcome. For more complex accounts, analyze customers' account history and provide the customer with a recommendation on the appropriate options available (e.g., account restructuring in the case of arrears amounts on multiple products to rehabilitate their account. Negotiate settlements to receive payment on a certain percentage of the debt, Although this is a scripted sale, your ability to carry a professional conversation and negotiate with the client is critical. What you need 2 years debt sales experience Must have worked on international campaigns Highly proficient in English, written and verbal. Must have a neutral accent. Must have knowledge of debt collection techniques Have sound negotiation skills What’s in it for you Basic salary of R7500, increased to R8500, after your first month with us Highly competitive commission structure over and above the R8500 basic salary Transport is provided as you will be working USA hours, 3pm to 4am Fantastic growth opportunities Expand your knowledge of the global markets   Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful.

Campaign Management Drive performance targets Sales forecasting KPI Management Employee incentives Employee Wellness Recruitment and talent management Reporting and analytics Succession and Retention Client management   YOU WILL NEED 3-5 years outbound sales campaign management Experience in the Contact Centre environment Good networking and relationship building To collaborate with multiple departments to drive strategic objectives. Sound Judgement and decision-making abilities. Understanding of a target driven operations department

We have an exciting opportunity for Customer Service Representatives to join a dynamic team of tech experts focused on redefining superior customer service in the telecommunications sector. This role is focused on providing professional inbound technical support for resolving technical customer queries with the goal of first call resolution and end-to-end service delivery. SalaryGreat base salary and incentives with potential earnings of up to R 9000 per month Key Responsibilities Identify and respond to the customers’ needs with helpful solutions, delivering a high-quality service Apply empathy and patience when dealing with irate customers Apply excellent listening skills and probing techniques to establish relevant information to resolve the query Ensure customer call backs to provide an update on the progress of the query Ensure first call resolution on customer queries Strive for excellence with every interaction Minimum Requirements Passion for customer service & must enjoy problem solving & exceeding customer expectations Experience dealing with customer complaints At least 1 year experience in customer services, preferably in a call center At least 1 year technical support experience Matric Computer literacy Working Hours 06h00 – 22h00 Monday to Sunday on rotational shifts Address: 122 St Georges Mall Newspaper House, 2nd Floor, Cape Town What you can expect Value-driven company with a culture that focuses on “People Come First” Theoretical & practical world-class training to ensure you can apply what you have learned Extensive support during incubation to ensure high levels of success in our dynamic operation Long-term growth opportunities

The Team leader will be responsible for achieving daily, monthly, quarterly and annual goals by driving and motivating the Nightshift team. This is a warm leads campaign for an international campaign, so your ability to work with the team to ensure performance targets are met are crucial for this role. The Team Leader will build direct relationships with the client and will work closely with the team to leverage business resources and maximize revenue opportunities within this campaign.     You will need. Matric (Grade 12) 3+ years contact Centre Sales Management experience.  2+ year Nightshift experience in a management role.  Good career track record  Excellent written and verbal communication CORE TECHNICAL COMPETENCIES Essentials·: Willing to work shifts.  Willing to work Saturdays and extended hours. Ability to manage a team.  Understanding Call center principles and practices  Understands Call center benchmarks metrics.  Able to coach and develop subordinates.  Strong Sales or selling background.  Proven track record  Ability to resolve customer complaints.  Microsoft word / excel / outlook proficient.  Understanding of HR and IR policies · Ability to work in a pressurized environment. Technical aptitude · Excellent communication skills (written and verbal). Ability to handle escalations and take ownership. Decision making ability. Manage administration workloads and outbound projects.  Advantageous Call Centre training & coaching experience Call handling & scripting Telephone etiquette skills · Business writing and email etiquette Understanding of website navigation functionalities, technology savvy KEY RESPONSIBILITIES Driving operational and technological efficiencies within the team Managing daily operations to perform at optimum standards. Monitor team members performance against target on a day-to-day basis and implement changes where appropriate. Ensure the individual team member’s service standards are adhered to. Effective management and review of Objection handling script. Drive quality control and ensure corrective action are taken where required. Analyse performance statistics of teams Ensure adherence to the operational policies and procedures. Monitor performance on regular basis and provide constructive feedback. Pro-actively always encourage high performance. Ensure all staff issues are dealt with appropriately and within a timely fashion. Ensure all daily, weekly, and monthly workloads are completed. Motivating, developing, and retaining staff Identifying staff training needs and planning of training sessions Adhering to all HR policies and procedures Conform and adhere to Safety, Health, and Environmental legislative requirements. Report any health and safety concerns/incidents in the workplace to the manager health and safety representative. Assist Callforce Direct to establish and maintain a fully compliant Healthy and Saf Work Environment. Coaching for performance. SPECIAL REQUIREMENTS Own vehicle or reliable transport Ability to work flexible hours/ overtime.

Deliver an exceptional customer experience by assisting customers in resolving inbound technical service enquiries in a call center environment. Achieve service levels in compliance with company directives.  Duties and responsibilities: Responsible for resolution of customer queries with high professionalism from the moment of escalation in line with given timelines as per SLA Understanding and ownership of customer queries and complete management the process to resolve issues escalated. Assist and resolve incidents according processes and procedures. Resolve FTTH issues through effective troubleshooting and configuration. Ensure excellent customer service and effective and efficient problem-solving. Preserve and build relationship with customers and other stakeholders on behalf of the business. Effectively follow up on calls including other key commitments made to clients. Reduce escalated incidents in line with SOPs and policy. Provide exceptional support to the rest of the team inclusive of 2nd line up Field Engineers. Submit reports including progress reports and analysis of information and statistics. Data capture customer info, escalated incidents and the processing of the ticket data Education and Experience: Matric English language proficiency Minimum 1 year inbound technical support experience within a center required  Typing speed of minimum 35 wpm Key Competencies and Skills: Excellent communication skills Tech support  persuasiveness tenacious negotiation skills stress tolerance effective time management Salary and rates including allowances, incentives: Whilst in training/probation you will receive a basic of R6020 for 3 months After 3 months depending on your performance (getting above 67% FCR) you will then receive a basic of R7000 Adherence Incentive – R1000 Vodacom incentive breakdown – 65% FCR = R500 / 69% FCR = R1000 / 72% FCR = R2000 (First Call Resolution) Potential earnings of up to R9000 Days & times of work: The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.

Position – Dialer Administrator (Night Shift Campaigns)   Experience in outbound call center sales IT/Dialer experience (Preferred) Operational hours 1am – 10am Intermediary to expert in Excel Proficiency Reporting Experience Must have at least 3 years’ experience managing a dialer Salary is negotiable depending on your experience  

Description Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.   The successful applicant will be responsible for but not limited to the following job functions: Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved Servicing our members in a customer centric way to ensure that we live by our service principles Investigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain. Maintaining the customer relationship database and logging call details as per procedure in order to address query. Achieving and exceeding key performance metrics relating to service delivery   Working hours : The contact center operates on a 24/7 basis and shifts are rotational   This is predominately an office based position in the CBD, Cape Town however we may offer a hybrid working solution. Competencies and Skills required Delivering results and meeting customer expectations Presenting and communicating information Excellent verbal and written communication skills Analyzing, Writing, and reporting Deciding and initiating action Working with people Following instructions and procedures Time management Education and experience required *Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales Matric (Compulsory) Basic MS Office Skills / Computer literate The Business Writing Skill (Advantageous) Clear Credit & Criminal Record. Must be South African Citizen Available immediately / 2 weeks notice Fibre at home compulsory to accommodate potentially working from home when required Must be fully vaccinated Salary : R 9500 per month  

SNR Operations Manager (Night Shift) CallForce is seeking a dynamic individual to provide leadership over multiple campaigns in a rapidly growing BPO operation. You will be responsible for driving sales and managing operations in our outbound campaigns, for our global clients, mainly America and Australia. You are required to deliver exceptional results, providing differentiation in a highly competitive sector. Key Areas of responsibility Develop and implement plans to deliver exceptional results on a campaign-by-campaign basis. Handle client interface, deliver on SLA requirements. Manage client expectations and deliverables through consistent engagement with the key stakeholders, globally and local. Responsible for driving sales and customer service outcomes. Focus on providing differentiation in a highly competitive industry by exceeding client expectations. Successfully deliver performance standards on outbound campaigns. Oversee quality control and other compliance applicable to the global client and local legislation. Lead, develop, motivate, operational teams. Ensure optimal service delivery through scheduling and continuous process improvement. Analyze data to determine operational trends and provide solutions to increase sales, service, and quality levels in order to achieve and exceed targets. Manage operating budgets. Develop rewards and recognition incentives/programs. Assist in forecasting resource requirements and ensure that recruitment campaigns are carried out in a timely manner to ensure that sufficient resources are in place to achieve agreed contact centre service, sales and quality targets. Continually review internal systems, procedures and processes to ensure resource and operational efficiency, and make appropriate recommendations for any required changes. Work with IT and Infrastructure to ensure optimal operational efficiencies. Ensure all infrastructure meets agreed SLA standards. Requirements 5 plus years managing an outbound sales contact center 5 plus years having worked in a BPO 5 plus years global client exposure and client relations Proven track record in meeting campaign performance standards Salary: Market and Experience related

SNR Sales Operations Manager (Australian & USA Campaigns) CallForce is seeking a dynamic individual to provide leadership over multiple campaigns in a rapidly growing BPO operation. You will be responsible for driving sales and managing operations in our outbound campaigns, for our local telco campaigns. You are required to deliver exceptional results, providing differentiation in a highly competitive sector. Key Areas of responsibility Develop and implement plans to deliver exceptional results on a campaign-by-campaign basis. Handle client interface, deliver on SLA requirements. Manage client expectations and deliverables through consistent engagement with the key stakeholders, globally and local. Responsible for driving sales and customer service outcomes. Focus on providing differentiation in a highly competitive industry by exceeding client expectations. Successfully deliver performance standards on outbound campaigns. Oversee quality control and other compliance applicable to the client Lead, develop, motivate, operational teams. Ensure optimal service delivery through scheduling and continuous process improvement. Analyze data to determine operational trends and provide solutions to increase sales, service, and quality levels in order to achieve and exceed targets. Set up and manage performance measures. Manage operating budgets. Develop rewards and recognition incentives/programs. Assist in forecasting resource requirements and ensure that recruitment campaigns are carried out in a timely manner to ensure that sufficient resources are in place to achieve agreed contact centre service, sales and quality targets. Continually review internal systems, procedures and processes to ensure resource and operational efficiency, and make appropriate recommendations for any required changes. Work with IT and Infrastructure to ensure optimal operational efficiencies. Ensure all infrastructure meets agreed SLA standards. Requirements 5 plus years managing an outbound sales contact center 5 plus years having worked in a BPO 5 plus years’ experience in client relations Proven track record in meeting campaign performance standards Salary: Market and Experience related

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall Callforce customer’s experience. Experience and skills required: 2-3 years experience in a similar role Excellent verbal, written and interpersonal communication skills Outstanding customer service skills and dedication to providing exceptional customer care Must be self-motivator and self-starter Focus on quality and customer service Exceptional listening and analytical skills Solid time management skills Must be able to effectively deal with people at all levels inside and outside of the Company Creative ability & writing proficiency Ability to multitask and successfully operate in a fast paced, team environment Must adapt well to change and successfully set and adjust priorities as needed Responsibilities: Participates in design of call monitoring formats and quality standards. Performs call monitoring and provides trend data to site management team. Uses quality monitoring data management system to compile and track performance at team and individual level. Monitors customer care email responses. Participates in customer and client listening programs to identify customer needs and expectations. Provides actionable data to various internal support groups as needed. Coordinates and facilitates call calibration sessions for call center staff. Provides feedback to call center team leaders and managers. Prepares and analyzes internal and external quality reports for management staff review. Perform other duties as assigned. Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.

International Outbound Sales Consultants   A leading USA based client is currently seeking high energy and self-motivated Sales Consultants to call trial and/or recently lapsed trial customers to get them to become paid subscribers to satellite and online entertainment services. This is a fun but fast paced environment and requires go-getters with a passion for sales.   Education and Experience: English language proficiency Minimum 1 year sales experience within an International center Typing speed of minimum 35 wpm Key Competencies and Skills: Excellent communication skills persuasiveness tenacious negotiation skills stress tolerance effective time management   Salary: R 35 per hour during training and R 40 per hour after training plus shift and travel allowances Working hours: Mon - Friday and every second Saturday or Sunday   Rotational shifts from 16h00 – 01h00/20h00 – 05h00   Pioneer, aggressive expansion pioneer account Fun product to sell Entertainment Significant advance no cold calling more of a hot lead based on Customer using the free subscription for 3 months   easy to attain commission Future work from home   Education and Experience: English language proficiency Minimum 1 year sales experience within an International center

Job brief (Lead Generation) We are looking for enthusiastic and easy to understand telemarketers to generate sales EOI’s or live transfers by cold calling Australian households. You will be responsible for influencing potential customers within the realm of Private Health Insurance, General Insurance, Finance, Superannuation and more. A successful telemarketer must be friendly and persuasive. They must be able to understand the customer’s requirements in a short time and present solutions that meet their needs. The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints. The ideal candidate will be able to overcome objections, answer questions, know when to close whilst maintaining professionalism and being consistently likeable. The goal is to promote business growth by expanding the company’s clientele Requirements and skills  Cold calling people using a given phone directory to sell products promote services. Using scripts to provide information about product’s features, prices etc. and present them benefits Proven experience as telemarketer or similar sales/customer service role Proven track record of successfully meeting sales quotas preferably over the phone. Working knowledge of relevant computer programs (e.g., CRM software) and telephone systems Excellent communication and presentation skills Proficient in English Skilled in negotiation and dealing with complaints. Persistent and results-oriented Patient and able to handle customer rejection.   Working hours: 01h00am – 10:00am (night shift) They will be working Monday – Friday Salary: R 40 per productive hour, shift and travel allowance provided and incentives. Will be office based: Newspaper House,122 St Georges Mall, Cape town city center, 7925, 2nd floor

DMS CAMPAIGN (Digital Media Solutions) – USA night shift What they will be doing –Lead generation from an existing client base/Cold calling for medical insurance and other campaign What their typical Day will look like: Read from a scripted pitch Transfer warm leads to the USA team Work towards exceeding transfer targets Ensure high quality standards are adhered to   Candidate requirements: Matric  12 months outbound sales/customer service/Retentions/debt collection/tele sales/lead warming/insurance sales experience (Not essential but preferred) International outbound experience with sales/customer service (Not essential but preferred) Lead generation experience (as a duty) Neutral accent Confident/ Persistent Must be South African Must be available immediately/ must be currently unemployed   Working hours: 16h00pm – 04:00am (night shift) They will be working Monday – Friday plus 2 Saturdays a month (Possible) Salary: R 40 per productive hour, shift and travel allowance provided and incentives. Will be office based: Newspaper House,122 St Georges Mall, Cape town city center, 7925, 2nd floor Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.

Telesales Sales Consultant CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as a Telesales Sales Consultant and be part of a winning team. You will be servicing our global client, in the USA, who operates in the media and entertainment industry.  Minimum Requirement 1 to 2 years sales experience in a target-based environment. Highly proficient in English, written and verbal. Must have a neutral accent. Experience on international campaigns advantageous Clear criminal record  Credit check  Working hours Monday to Saturday, shifts from 4pm – 5am (Transport is provided for night shift) Salary R40 p/h Basic + lucrative commission. Commission earned is paid to you every 2nd week!!! Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful.

  What they will be doing –Lead generation from an existing client base/Cold calling for medical insurance and other campaign What their typical Day will look like: Read from a scripted pitch Transfer warm leads to the USA team Work towards exceeding transfer targets Ensure high quality standards are adhered to   Candidate requirements: 12 months outbound sales/customer service/Retentions/debt collection/tele sales/lead warming/insurance sales experience (Not essential but preferred) International outbound experience with sales/customer service (Not essential but preferred) Lead generation experience (as a duty) Neutral accent Confident/ Persistent Must be South African Must be available immediately/ must be currently unemployed   Working hours: 16h00pm – 04:00am (night shift) They will be working Monday – Friday plus 2 Saturdays a month (Possible) Salary: R 40 per productive hour, shift and travel allowance provided and incentives. Will be office based: Newspaper House,122 St Georges Mall, Cape town city center, 7925, 2nd floor Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.

Recruitment Consultant CallForce is an award-winning BPO service provider delivering innovative and customized contact centre solutions from South Africa to the global market. Our vision is to bring significant contribution to the South African GBS industry objective of creating 500 000 new jobs servicing offshore markets by 2030 and give the talented youth of South Africa an opportunity to gain skills and experience to launch purposeful career opportunities.   Job Summary Managing the end-to-end process. from designing new campaign ads. Screening and sourcing quality candidates. Apply critical mindset to ensure key skills candidates meeting campaign requirements. This role entails working closely with the Operations Departments so you must have strong relationship building skills. Strong sense of urgency and working in a pressurized environment is needed for this role.   Key responsibilities Write adverts and post on various platforms Implement initiatives & referral initiatives to attract outbound sales candidates Ensure fulfilment of the end-to-end recruitment function including sourcing, telephonic screening, competency-based interviews, assessments, compliance & all other related functions All administrative related duties Ensure high quality standards are adhered to   Requirements and Qualifications 2+ years end to end recruitment experience Proven track record in meeting high candidate delivery contactable references   Working Hours Monday to Friday 8am to 5pm Flexible due to Operational requirements   Salary – R 6000 to R 8000 plus lucrative placement incentive Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.

  Administration 1) Prepare and maintain sketches, maps, reports, and legal descriptions of surveys in order to describe, certify, and assume liability for work performed. 2) Verify the accuracy of survey data, including measurements and calculations conducted at survey sites 3) Direct or conduct surveys in order to establish legal boundaries 4) Record the results of surveys, including the shape, contour, location, elevation, and dimensions 5) Calculate heights, depths, relative positions, property lines, and other characteristics of terrain. Other any other reasonable instruction by management

Recruitment Consultant CallForce is an award-winning BPO service provider delivering innovative and customized contact centre solutions from South Africa to the global market. Our vision is to bring significant contribution to the South African GBS industry objective of creating 500 000 new jobs servicing offshore markets by 2030 and give the talented youth of South Africa an opportunity to gain skills and experience to launch purposeful career opportunities. Job Summary Managing the end-to-end process. from designing new campaign ads. Screening and sourcing quality candidates. Apply critical mindset to ensure key skills candidates meeting campaign requirements. This role entails working closely with the Operations Departments so you must have strong relationship building skills. Strong sense of urgency and working in a pressurized environment is needed for this role. Key responsibilities Write adverts and post on various platforms Implement initiatives & referral initiatives to attract outbound sales candidates Ensure fulfilment of the end-to-end recruitment function including sourcing, telephonic screening, competency-based interviews, assessments, compliance & all other related functions All administrative related duties Ensure high quality standards are adhered to Requirements and Qualifications 2+ years end to end recruitment experience Proven track record in meeting high candidate delivery contactable references Working Hours Monday to Friday 8am to 5pm Flexible due to Operational requirements Salary – R 6000 to R 8000 plus lucrative placement incentive Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.

Team Leader - Sales Fulfilment Team CallForce is an award-winning BPO service provider delivering innovative and customized contact centre solutions from South Africa to the global market. Our vision is to bring significant contribution to the South African GBS industry objective of creating 500 000 new jobs servicing offshore markets by 2030 and give the talented youth of South Africa an opportunity to gain skills and experience to launch purposeful career opportunities. Job Summary As the Sales Fulfilment Lead, you are responsible for overseeing the day-to-day Sales fulfilment Operations. This includes managing and scheduling the SFF team in both JHB and KZN to improve the sales to activation ratio. Manage the relationship with the various stakeholders to improve the delivery times & overall activations. Quick thinker who takes a hand-on approach to problem-solving. Always looking for more efficient, cost-effective ways of getting things done while keeping in line with our strategic anchors and values. Key responsibilities Work directly with the Operations Team to manage the team. Provide adequate supervision, coaching and training to employees to ensure orders are captured correctly, accurately, and efficiently. Ensure completion of team schedules and workflow assignments. Closely manage all the different reasons for sales not activated. Manage relationships with key stakeholders e.g. warehouse, courier, logistics team, SFF. Ensure that the team is aligned to increase sales to activation ratio above 80% Continuous optimization of current processes. Provide regular feedback to Operations team on the obstacles and issues around rejected sales and help bridge this gap. Requirements and Qualifications Grade 12 / Matric 2+ years or experience in a customer service role 1 – 3 years previous sales experience / relevant experience in this specific role. Excellent excel skills Salary: R12 000 – R15 000 Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.

Insurance Sales Consultant CallForce is an award-winning BPO service provider delivering innovative and customized contact Centre solutions from South Africa to the global market. Join us as an Outbound Sales Consultant and be part of a thriving team with many career development opportunities. Your sales experience in the insurance industry and your ability to meet targets will support your success in this role. You Must have Grade 12 Clear Criminal and ITC records 2-year insurance sales experience Excellent command of English (both verbal & written) Good knowledge of insurance products i.e., Funeral etc. Must comply with FAIS fit and proper requirements. RE 5 (highly advantageous) You will earn Basic of R5500 per month, plus lucrative commission. Must be willing to work additional hours and some Saturdays to meet targets. Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.

Let's do this! If you've got what it takes, then get your fingers ready!! Note: Read thoroughly with understanding. US-based client is looking for dynamic outbound agents to call trial and/or recently lapsed trial customers to get them to become paid subscribers to satellite and online entertainment services on the night shift. This is a no cold calling center with more of a hot lead base of customers using the list of the 3-month free-trial subscribers. Education and Experience: Matric English language proficiency Minimum 1-year outbound sales experience within an international center is required Typing speed of minimum 35 wpm Key Competencies and Skills: Excellent communication skills Persuasiveness Negotiation skills Salary Per productive hour, shift and travel allowance provided and incentives. Working Hours: Monday to Saturday Rotational shifts from 15h00pm – 04h00am Company Description: CallForce is an award-winning BPO service provider delivering innovative and customized contact centre solutions from South Africa to the global market. Our vision is to bring significant contribution to the South African GBS industry objective of creating 500 000 new jobs servicing offshore markets by 2030 and give the talented youth of South Africa an opportunity to gain skills and experience to launch purposeful career opportunities. Salary: R6,500 (basic plus commission) and incentives. Attach those CV's and GOOD LUCK!!!

We are looking for individuals to work within the contact centre as there are career opportunities available for Insurance Consultants. The insurance consultant role is focused on providing an end-to-end service and support to brokers. This role is focused on, but not limited to; servicing broker requests, including enquiries. Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services; Dealing with general insurance and policy specific enquiries; Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies; Assisting to resolve all insurance queries within required timeframe and compliance requirements; Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books; Undertaking to adjust premiums in line with new asset values; Managing client expectation on expected turnaround times for submitted requests; Adhering to underwriting criteria and regional requirements; Assist with profiling the client with the best suitable product and underwriting criteria; Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product; Assisting in implementing solutions for improvement; and Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.

We are looking for SALES CHAMPIONS to join our high performing sales team in a well-established telecommunications operation. If you are money-hungry, tenacious and love the world of sales, then this is for you! Desciption: Cold call pre-existing and new customers to sell variety of products & services Offer professional advice to clients for upgrades Set up new customer accounts and update existing records Keep up to date and fully informed on product comparisons and new products Be compliant in all activities in accordance with regulations and professional guidelines and ethics & business rules Telesales Sales Consultant CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Consultant and be part of a winning team. You will be working on SA’s largest Telecommunications company. This is no ordinary Sales position. This is YOUR opportunity to be part of a winning team and enjoy the success that comes with it! We offer Guaranteed Basic salary, PLUS commission, PLUS high end electronic and other great incentives. · Earn up to R20,000 a month. Apply now if you Have at least 1 years’ tele-sales experience. · Have strong sales ability and objection handling. · Are proficient in English and 1 other language. · Have the tenacity and passion for sales. · Proven ability to meet sales targets. Send your CV to our watsapp line (0764206424), or via the link in this advert. Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful

We are seeking an HR Specialist to oversee insourced and or outsourced staff deployed in the BPO/Contact Centre sector in Cape Town. The successful candidate should be able to build and maintain Strong relationships with external clients and internal stakeholders to enable an optimal working environment. DUTIES Provide HR oversight and client relationship management including: 24 hour problem resolution client/employee. Handle misconduct and incapacity processes. Performance Management of KPIs and targets. Monitor attendance and adherence to schedule and address non-compliance. Investigate incidents on duty. Assist with monthly payroll. Handle payroll and leave queries. Assist with credit control in respect of client billings. Handel HR administration. Handle Medical Aid admin and leave reports. Engage with internal and external client management teams to understand and meet service delivery levels. Ensure implementation & maintenance of Service Level Agreements and Standard Operating Procedures. Liaise with the recruitment team, ensuring full understanding of the profile for new recruits. Assist with co-ordination of recruitment process. Keep the client and recruitment team informed of process. Manage attrition. Completion of all documentation relating to candidate placement. Attend client meetings and provide reports. Complete all required daily, weekly and monthly reports.   QUALIFICATIONS: Matric HR degree/diploma (a preference) MS Office – strong Excel   SLILLS AND EXPERIENCE: 3-5 years practical HR/IR experience. Client Relationship Management experience Experience in working in BPO/Contact Centers. TES Account/Project Management experience (a strong preference.) Valid driver’s license & own motor vehicle. COMPETENCIES   Strong inter-personal skills. Excellent verbal and non-verbal communication skills. Ability to manage conflict. Strong customer service focus. Flexibility and adaptability. Stress tolerance and resilience. Planning, organizing and time management. Quality focus and excellence orientation.   Salary: Industry related

We are seeking an HR Specialist to oversee employees working in the BPO/Contact Centre sector in Cape Town. The successful candidate should be able to handle key HR functions ensuring that staff maintain the required standards of professionalism and service delivery. The successful candidate will also be required to build and maintain strong relationships with external and internal stakeholders to meet project deliverables. Duties: Provide HR oversight and client relationship management including: 24 hour problem resolution client/employee. Handle misconduct and incapacity processes. Performance Management of KPIs and targets. Monitor attendance and adherence to schedule and address non-compliance. Investigate incidents on duty. Assist with monthly payroll. Handle payroll and leave queries. Assist with credit control in respect of client billings. Handel HR administration. Handle Medical Aid admin and leave reports. Engage with internal and external client management teams to understand and meet service delivery levels. Ensure implementation & maintenance of Service Level Agreements and Standard Operating Procedures. Liaise with the recruitment team, ensuring full understanding of the profile for new recruits. Assist with co-ordination of recruitment process. Keep the client and recruitment team informed of process. Manage attrition. Completion of all documentation relating to candidate placement. Attend client meetings and provide reports. Complete all required daily, weekly and monthly reports. Qualifications: Matric HR degree/diploma (a preference) MS Office – strong Excel Skills and Experience: 3-5 years practical HR/IR experience. Client Relationship Management experience Experience in working in BPO/Contact Centres. TES Account/Project Management experience (a strong preference.) Valid driver’s license & own motor vehicle. Competencies Strong inter-personal skills. Excellent verbal and non-verbal communication skills. Ability to manage conflict. Strong customer service focus. Flexibility and adaptability. Stress tolerance and resilience. Planning, organising and time management. Quality focus and excellence orientation. Salary  Industry related

About the Role We are on the hunt for goal driven, enthusiastic and committed individuals to join our USA Campaign as an Outbound Sales Consultant. Our client is a listed USA company who are leaders in music streaming. Join this dynamic industry player to enjoy great earning and work in a fun dynamic team offering great growth potential. High conversions rates on all calls!   Minimum Requirement 1 to 2 years sales experience in a target-based environment. Highly proficient in English, written and verbal. Key Skills Accurate typing Excellent Communication skills Positive attitude Objection handling Problem solving skills Working hours Monday to Saturday, shifts from 4pm – 5am Ability to commute/relocate: Cape Town, Western Cape Transport is provided Salary R6500 Basic + lucrative commission Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful.

Are you an aspiring Outbound Sales Recruiter looking for an opportunity to advance your career? If you are an effective communicator, driven and passionate team player and result driven sales person, we have the prefect job for you! We are searching for Outbound Sales to join our fun, fast-paced, growing team and take on full responsibility for converting sales leads into successful candidates!!! Outbound Sales duties and responsibilities: Contact prospective candidates by both telephone and email Market Research to develop warm leads (Pipeline on all Social media platforms) Identify prospects that fit the target demographic (Job description) Use product knowledge to showcase the solutions that our company can offer to prospects Up sell additional products as need arises (Job specifications) Use database or other software to track progress with new prospects and target data (Microsoft Office) Report sales goals and objectives to Team leader Maintain contact with existing clients to make sure they are satisfied and request referrals Attend trainings to stay up to date with the specifications of new products and service offerings Outbound Sales requirements and qualifications: Previous working experience as an Outbound Sales for 2 years or more Excellent communication, interpersonal and presentation skills Networking aptitude Fearless attitude and a hunter mentality Work under pressure Fast learner Goal driven Kindly attach/upload your CV  All the best!!!

TITLE: ACCOUNT MANAGER (BPO) (Cape Town) We are seeking an experienced Account Manager with exceptional client relationship management skills and practical HR/IR experience to manage and exceed client expectations on contact centre campaigns. In addition, the successful candidate will provide HR support and IR services for contact centre teams based on client sites.   JOB FUNCTION: Client Relationship Management Engage with the client management team to ensure effective operational management. Ensure implementation & maintenance of Service Level Agreements and Standard Operating Procedures. Identify trends and analyse the needs of the client to propose operational interventions. Recruitment Liaise with the recruitment team, ensuring full understanding of the profile for new recruits. Assist with co-ordination of recruitment process. Keep the client and recruitment team informed of process. Schedule interviews. Manage attrition. Completion of all documentation relating to candidate placement.   Operational Management Monitor attendance and adherence to schedule. Investigate incidents. Monitor quality of training/quality/coaching and related material. Performance Management as per KPIs and Targets. Collect weekly & monthly documentation (e.g. Collection of timesheets). Ensure compliance with dress code and code of conduct. 24 HR problem resolution client/agent IR management manage misconduct and incapacity processes Manage credit control respect of billings to clients. HR / Payroll Administration Management of all associated staffing administration. Submit payroll and leave queries, follow through on queries. HR administration - ensure attendance registers updated and submitted as per payroll deadlines. Medical Aid admin and leave reports.   Reporting Attend client meetings and provide reports. Complete all required daily, weekly and monthly reports.   QUALIFICATIONS: Matric Tertiary degree/diploma (a preference) Computer literacy - MS Office – strong Excel     SKILLS AND EXPERIENCE: 2-3 years Client Relationship Management experience Experience in working on Call Centre campaigns. TES Account/Project Management experience (a strong advantage). Practical HR/IR knowledge and experience. Valid driver’s licence & own motor vehicle. COMPETENCIES   Strong inter-personal skills. Good verbal and non-verbal communication skills. Ability to manage conflict. Strong Customer Service Focus. Flexibility and adaptability. Stress tolerance and resilience. Planning, organising and time management. Quality focus and excellence orientation.

We're looking for an Insurance Sales Team Leader to join our professional team of insurance sales consultants in Sunninghill, Johannesburg. The objective of this role is to provide guidance and support to the team with regards to setting up, measuring and meeting performance targets. We are aiming for speed, efficiency, increase in sales and quality service delivery that makes a positive impact on our customers in a collaborative, supportive environment that drives a "people-first" culture.   Roles & responsibilities Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets are met Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency Providing motivation, coaching and feedback to team members to enable them to improve their performance Provide inputs on process and system to the team Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, quality and ensuring that productivity targets are met Motivate team members and control attrition Complaint and escalation management Provide coaching and feedback to team members to enable them to improve their performance. Assist new hires such that they are productive on the floor in the shortest possible time frame Client Interaction, where required – Daily/Weekly/Monthly Productivity Improvement and Employee engagement Ensure compliance with internal policies and procedures, external regulations and information security standards Management reporting and oversight Maintain process metrics and reporting on a daily, weekly, monthly and quarterly basis Ensuring accuracy of performance reports and compliance to internal control requirements Assesses developmental needs and collaborates with others to identify and implement action plans that support the development of high performing teams Establish an environment and work style that promotes the concept of teamwork and professional development Create a positive work environment by acknowledging team contributions, soliciting input, and offering personal assistance, when needed Accountable for maintaining compliance with Human Resource policies and procedures and implements them at the employee level   Minimum Requirements  Matric At least 2 years' experience in a leadership role, in contact centre sales Must be technologically savvy Certificate in supervisory management, ideal but not essential Willingness to work Saturdays and overtime, as required Understanding of IR and HR policies Ability to handle escalations and take ownership Working Hours 08h00 – 17h00 Monday to Friday

Sales Consultants – B2B responsible for achieving monthly, quarterly and annual goals by selling to end customers in the base as well as new non-Business customers using the telephone, Web 2.0 technologies and face to face engagements. The Sales Consultants - B2B will build direct relationships with end user organizations and will work closely with the team to leverage Business resources to maximize the revenue opportunities within these end customer accounts. Roles & responsibilities Customer Relationship Management: Responsible for developing relationships with the assigned customer base in order to drive the sales process (demand generation through to opportunity closure). Understand the addressable market. Utilise knowledge of the region and install base to exploit commercial opportunities. Run sales campaigns and promotions, in accordance with the sales strategy. Develop customer strategy which identifies the customer’s needs and defines possible solutions to enable revenue growth for the business. Develop territory & account plans, prioritise internal and external (virtual and non-virtual) resources & execute to meet or exceed sales quota. Position "end to end" solutions to the end customer to take total ownership of install base and to reflect the true value of the client’s Business value proposition. Provide 1st level support and escalate 2nd level and 3rd level support to client services. Minimum qualifications 2 years of B2B sales experience, preferably in a fast-moving sales environment. Advanced customer relationship skills with proven sales record. Strong sales skills: account planning, cold calling, SWOT analysis, up-selling, cross-selling, forecast accuracy. Objective-oriented. Consistent achievement of sales quotas and forecasted revenue targets. Strong communication, negotiation, business acumen and presentation skills. Strong planning & organizational skills. Experience working with field sales, partners, technical, and operational resources to create sales strategies and execute goals. Strong relationship building, account planning and process competence skills. Ability to work well under pressure and proven ability to meet deadlines. Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.

Work with a well-established telecommunications brand to lead, mentor and coach contact Centre Teams to create and deliver amazing customer experiences. Support and motivate your team to ensure they’re on track to meet client goals. Responsibilities:• Develop and implement plans to successfully deliver exceptional results• Handle client interface, deliver on SLA requirements• Focus on providing differentiation in a highly competitive industry by exceeding client expectations• Continuously promote a performance-driven culture and always work towards reaching for amazing results• Ensure that reporting and informational needs are met, and that management is kept well informed of daily activities and significant problems• Achieve financial and non-financial targets.• Improve the key success metrics associated with goals including: o Customer Satisfaction Scoreo Service Level Goalso Quality Goals • Lead, develop, motivate, operational teams• Manage the Contact Centre workforce. motivate and manage supervisory team• Ensure optimal service delivery through scheduling and continuous process improvement.• Coordinate training on new or revised information relating to services, products or processes of projects• Ensure all customer questions and complaints are resolved in a timely manner• Brainstorm with the team around issues or challenges that may hinder optimum performance and give recommendations to improve performance• Handle employee related issues. Monitoring attendance, punctuality and leave • Analyze data to determine operational trends and provide solutions to increase service and quality levels in order to achieve and exceed targets and KPAs• Set up and manage performance measures.• Deliver daily, weekly and monthly reports.• Manage operating budgets. • Develop rewards and recognition incentives/programs.• Assist in forecasting resource requirements and ensure that recruitment campaigns are carried out in a timely manner to ensure that sufficient resources are in place to achieve agreed contact centre service, sales and quality targets• Continually review internal systems, procedures and processes to ensure resource and operational efficiency, and make appropriate recommendations for any required changes• Work with IT and Infrastructure to ensure optimal operational efficiencies• Understand customers’ needs and identify solutions that meet the requirements of the customer Requirements• Matric• Certified Call Centre Manager or equivalent qualification, a distinct advantage• 2-4 years’ experience in a BPO Call Centre Management position • Knowledge of and experience in managing to strict client SLAs• Ability to motivate and manage supervisory team • Solid understanding of reporting and budgeting procedures• Solutions focused - ability to think outside the box• High Proficiency in English Skills• Outstanding communication and interpersonal skills• Ability to drive outcomes• Excellent organizational and leadership skills with a problem-solving ability• Self-confidence and leadership qualities• The ability to establish rapport with people at all levels• Excellent knowledge of management methods and techniques• Advanced troubleshooting and disaster recovery experience• Effective communication skills, including ability to communicate clearly, concisely, and professionally, both verbal and in writing. Contact leo@callforce.co.za

We're looking for a Tech Support Team Leader to join our professional team of technical support agents for Vodacom FTTH in Cape Twon CBD. The objective of this role is to provide guidance and support to the team with regards to setting up, measuring and meeting performance targets. We are aiming for speed, efficiency, increase in quality service delivery that makes a positive impact on our customers in a collaborative, supportive environment that drives a "people-first" culture.  Key Competencies & Skills Drive operational and technological efficiencies within the team Manage daily operations  Monitor team performance against target on a day-to-day basis, and implement changes where appropriate  Ensure the individual team members' service standards are adhered to e.g. meeting and exceeding targets, team productivity, data conversions, talk interactions captured etc. Handle difficult customer complaints or enquiries  Drive quality control and ensure corrective actions are taken where required Manage administrative workloads and outbound projects Proactively encourage high performance  Coach low performers within the team Adhere to all HR policies and procedures  Ensure adherence to Health, Safety and Environmental legislature  Qualifications & Experience Matric At least 3 years' experience in a leadership role, in contact centre  Must be technologically savvy  Certificate in supervisory management, ideal but not essential  Willingness to work shifts  Willingness to work Saturdays and overtime, as required Understanding of IR and HR policies  Ability to handle escalations and take ownership Working Hours  06h00 – 22h00 Monday to Sunday

TTEC has proudly partnered with CallForce to support the launch of our newest global location. CallForce is supporting us by hiring and onboarding our professionals.Role/Purpose: Manages a safe, attractive and functional physical environment for all employees. In support of the department vision to create an exceptional workplace. Develops, implements, and maintains facility programs that reflect the priorities of continuous improvement, automation, thinking globally and identifying best practices, while at the same time working to reduce TTEC’s financial exposure. Core Responsibilities: Proactively manages complete facility maintenance of building/sites including but not limited to maintaining superior condition of company space; acting as the landlord/vendor liaison. Review government regulations, renewal of operating licenses, work permits, and other requirements from the authorities related to the business. Effectively leads and manages Facilities team, within the department’s SLA and KPIs standards. including but not limited to Facilities Technicians, Service Contractors, Facilities Systems (BMS), Security Team, Janitorial Team and all critical equipment contractors. Maintains various facility systems such as HVAC, CCTV, turn styles, elevators, electrical stairs, utilities, and systems such as emergency generator, UPS, lighting, security, and Fire Detection and Alarm System (FDAS). Establishes and manages Facilities budget (Opex and Capex), creating the purchase requisitions including supplies, follow up on invoices payments and is responsible for reporting financial information. In conjunction with corporate real estate evaluates present and future needs for real estate. Develops and maintains standards to manage relationships with facility related vendors such as Janitorial, Security, HVAC, CCTV, turn styles, elevators, electrical stairs, utilities, and systems such as emergency generator, UPS, lighting, and Fire Detection and Alarm System (FDAS). Conducts QBRS will all facilities related vendors. Effectively manages customer expectations and ongoing customer relations. Communicates status and timeline of facility maintenance projects, enhancements, and changes. Implement and communicate policies that will impact on safety and security to customers to include the Risk Management policies pertaining Information Security and Management System. Manages facility programs covering disaster preparedness and recovery and coordinates with headquarters division to implement company-wide Emergency Response Plan. Being the point of contact during a disaster situation to return safely to operations, requires to be available or have a designee to response in timely manner. Maintains and oversees facilities architectural drawings and floor plans. Ensures all construction drawings and floor plans are accurate and up to date. Maintains the database of the facilities fixed assets and it’s ranking.   Based on geographic location could be the point of contact from the Facilities perspective for:   Assist with Environmental questions / issues. Acts as Emergency Manager during emergencies like calamities, fire, etc. Commander of Emergency Control Organization (ECO) Support. Has the full control of ECO activation within the area of responsibility. Updates Emergency Director on the emergency situations. Assist with Health Safety and Environment issues.

Title: Social Media Support Customer Service Representative   Role description and duties: Deliver an exceptional customer experience by assisting customers in resolving queries via all Social Media Platforms. Achieve service levels in compliance with company directives.   Duties and responsibilities: Responsible for resolution of customer queries with high professionalism First response on Social media platforms such as Facebook, Twitter, Instagram etc. Understanding and ownership of customer queries and complete management the process to resolve issues escalated. Assist and resolve incidents according to processes and procedures. Ensure excellent customer service and effective and efficient problem-solving. Preserve and build relationship with customers and other stakeholders on behalf of the business. Effectively follow up on emails etc. including other key commitments made to clients. Reduce escalated incidents in line with SOPs and policy. Provide exceptional support in writing Submit reports including progress reports and analysis of information and statistics. Data capture customer info, escalated incidents and the processing of the ticket data Requirements: Matric/NQF Level 4 Equivalent  Excellent comprehensive skills Excellent writing and reading skills Excellent typing skills Be social savvy Previous experience is advantageous Leadership and communication skills Good presentation skills both verbally and written Stable internet connection at home 6 months Customer service experience 6 months Social Media Experience  Salary and rates including allowances, incentives:  you will earn a basic salary of R7 000.00 per month Days & times of work: The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays  

At TTEC, we’re all about the Human Experience. Elevated. As a Service Delivery Team Lead in Cape Town, South Africa you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. TTEC has proudly partnered with CallForce to support the launch of our newest global location. CallForce is supporting us by hiring and onboarding our inaugural classes of customer experience professionals. You'll want to get in on the ground floor as many of our early employees in other markets have seen expedited career growth with TTEC. What You’ll be Doing Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, you’ll support and motivate your team to make sure they’re on track to meet goals. You’ll work to answer associate’s questions, issues, and customer escalation while ensuring quality customer experience on every call as you’re the first line manager for your team. You’ll report to the Operations Manager. We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility. During a Typical Day, You’ll Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects Bring your time management and organizational skills to manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team Motivate and develop your team with your open, honest manner and high level of integrity in providing feedback and acknowledging a job well done What You Bring to the Role Grade 12 Continuously promote a performance-driven culture and always work towards reaching for amazing Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks Consistently mentor and inspire others Customer focused mindset Computer savvy What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you, including a basic salary of R 20 000, plus a R 2 000 medical aid contribution to a Discovery Health plan of your choice and other benefits including provident fund and life cover

At TTEC, we’re all about the Human Experience. Elevated. As a Trainer in Cape Town, South Africa you’ll be a part of planning, facilitating and managing the new hire training process for associates in training at TTEC, to include both client and TTEC required training courses while you also #ExperienceTTEC, an award-winning employment experience and company culture. TTEC has proudly partnered with CallForce to support the launch of our newest global location. CallForce is supporting us by hiring and onboarding our inaugural classes of customer experience professionals. You'll want to get in on the ground floor as many of our early employees in other markets have seen expedited career growth with TTEC.   What You’ll be DoingDo you have a passion to train and guide others towards best practices? Do you love helping set someone up for success? In this role, you’ll support and actively engage new hires in a training environment to develop their knowledge of our values, employee workspaces, time keeping apps, and training on client products and procedures. You’ll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process. We’re looking for a Trainer to welcome and excite new hires as they start their new careers.   During a Typical Day, You’ll Inspire and motivate learners to reach for amazing Mentor and coach new hires within client training goals and time frames Bring your interest in helping others to start their career journeys successfully Deliver high quality client product training What You Bring to the Role High school diploma or equivalent 2 years or more in training and adult learning or call center experience Team building and nurturing an inclusive learning environment Engage and support your trainees in making sure they have the proper tools and systems knowledge to accomplish day-to-day tasks Computer savvy Encouraging coaching skills Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, Zoom or ability to learn technology quickly   What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you, including a basic salary of R 22 500, plus a R2000 medical aid contribution to a Discovery Health plan of your choice and other benefits including provident fund and life cover

Join our team of customer service associates within an award-winning employment experience & company culture, as we strive to create customer experience bliss!   What You’ll be Doing Do you have a passion for helping others & ensuring peace of mind? In this role, you’ll work to resolve the customer’s issues swiftly & handling customer enquiries telephonically and email correspondence.  Key responsibilities: Answer inbound voice calls from customers regarding automotive queries Calling customers back with relevant feedback Conduct research to provide answers for customers to resolve their issue Identify and respond to the customers’ needs with helpful solutions, delivering a high-quality service Apply empathy and patience when dealing with irate customers Apply excellent listening skills and probing techniques to establish relevant information to resolve the query Requirements Matric National Diploma with English as a 2nd language subject pass mark 2 years call centre and BPO level experience – Mandatory 1-year Complaints handling or cases management– ideal/ beneficial Technical query handling – ideal/beneficial Stakeholder and negotiation skills – Mandatory Experience of UK customer- beneficial experience working on any inbound UK campaign (insurance, telco, retail and/or utility) would be beneficial. C1 level language – Mandatory Experience of multiple systems: Microsoft, email, excel proficiency- Mandatory Working Hours 09h00 – 23h00 Monday to Sunday on rotational shifts Salary – R9 000 Benefits after probation: Medical Aid- Kaelo Flexiplan;  Basic Life Cover Funeral Cover Pension Fund: company and employee contribution Employee Assistance Program: 24 hours trauma counselling, etc. What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds A Bit More About Your Role We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You'll report to Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

Talent Acquisition Specialist Callforce is looking for a Talent Acquisition Specialist to fulfil an end-to-end recruitment function in our Western Cape office. What You’ll be Doing Advertising & sourcing candidates for an international client. Completing telephonic screening, competency-based interviewing, and all compliance checks. During a Typical Day, You’ll Write adverts and post on various platforms Implement initiatives & referral initiatives to attract outbound sales candidates Ensure fulfilment of the end-to-end recruitment function including sourcing, telephonic screening, competency-based interviews, assessments, compliance & all other related functions All administrative related duties Ensure high quality standards are adhered to Requirements At least 1 year recruitment experience, preferably experience in sourcing call center candidates in the BPO space Confident, dynamic & well spoken Passion for recruitment   Working Hours Monday to Friday 8am to 5pm  

We are looking for SALES CHAMPIONS to join our high performing sales team in a well-established telecommunications operation. If you are money-hungry, tenacious and love the world of sales, then this is for you! Salary R 4 500 Basic + potential commission earnings of up to minimum R 15K per month   Key Responsibilities Cold call pre-existing and new customers to sell variety of products & services. Offer professional advice to clients for upgrades. Set up new customer accounts and update existing records. Keep up to date and fully informed on product comparisons and new products. Be compliant in all activities in accordance with regulations and professional guidelines and ethics & business rules. Requirements Min 1 – 2 years outbound sales experience Strong sales ability & ability to handle client objections. Proven track record of meeting sales targets Excellent communication skills in English & 1 other language Background in telecommunications will be an advantage. Clear criminal record Working HoursMonday to Friday & alternate Saturdays LocationDurban Central Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.

BPO Sales Trainer CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Consultant and be part of a thriving team with many career development opportunities. We're looking for a vibrant Sales Trainer to join our team in Johannesburg to confidently deliver training that continuously improves the content and delivery styles for new trainees and existing agents.  Responsibilities Facilitate training group as per Client curriculum requirements Transfer of skills into different campaigns and accounts required for various industries Conduct Training Needs Identification as per project requirements and report findings Attend Quality Calibration sessions and ensure variance is less than 5% Take Calls for minimum 4 hours each month Attend TTT with client or Master Trainer and ensure period sign off/certification is up to date Self-upskill on industry updates and relevant knowledge Communicate with team on Knowledge and Skill updates for relevant campaigns Coordinate with OPS manager to help transition agents from Training to incubation as per expectations Coach own Trainees on observed Knowledge and Skill gaps Manage Attrition within Training groups with regular one-on-ones Review Training content and suggest new ways of delivery to improve effectiveness Complete Training Administrative tasks as per set timelines Continuously monitor Process and Knowledge updates and suggest changes to Training content and delivery Keep up to date with changes by attempting monthly Knowledge Assessment Qualifications & Experience Minimum 1 Years’ experience as a L&D Sales trainer Experience within BPO Sector Experience in telecommunications industry ideal  Experience outbound sales Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role  

We're looking for a Vehicle Warranty Sales Agent to join our professional team of Sales Consultants focused on creating growth opportunities and increasing market share through the sale of their vehicle warranty product.  Key Responsibilities Maximise policy sales and monthly written premium in a compliant and customer centric manner. Be responsive, courteous and professional in dealing with the Company’s supporting lead providers and customers. Execute the sales process with skill, knowledge, diligence and integrity. Apply or provide competitor quotes where necessary relative to customer needs in order to provide options to customers. Optimise each lead by selling additional products where these are available. Use appropriate interpersonal skills and communication methods to gain acceptance of our products from potential customers. Accurately identify the needs of the customer by asking effective questions and listening attentively. Match benefits accordingly and demonstrate how a product satisfies their needs. Understand objections and overcome them with an appropriate response. Strive to become an expert in your field through observation and collaboration. Continuously improve skills through practicing areas identified for improvement. Share ideas and insights with the team in pursuit of continuously improving the effectiveness of the sales team. Be self-motivated, maximise productivity and able to manage one’s time effectively when working from home. Minimum Requirements Matric  RE5 FETC: Short-term insurance NQF4 ideal  2 years call centre sales experience 1 year warranty/VAPS sales experience is essential Fluency in English is essential plus one other official language. What you can expect: Value driven company with a focus on “People come First” Supportive Management team Growth opportunities A hybrid working model

Description There is an exciting career opportunity available within a well-established insurance sales company, for an Insurance Consultant, who will be based in Cape town.   What You’ll be Doing   The successful candidate will be servicing broker requests, including enquiries. Key Responsibilities Providing telephonic support to the intermediary on record, authorized representatives from the brokerage, and Broker Services Dealing with general Agri Asset insurance and policy specific enquiries, and amendments Adhering to underwriting and regional criteria requirements Managing the expectation on expected turnaround times for already submitted requests KNOWLEDGE AND SKILLS Excellent verbal and written communication skills Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients Ensure adherence to quality, compliance and accreditation standards Conduct efficient administration Optimizing work processes PERSONAL ATTRIBUTES Customer Service Team Support Communicates effectively Situational Adaptability Action Oriented Minimum Requirements Grade 12 (Matric) witho Minimum 50% for Mathso Average score of 50% in all other subjects Relevant insurance qualification would be advantageous at NQF 5 2 years’ experience in short term insurance commercial lines and/or Agri Asset would be advantageous Experience in commercial and / or Agri Asset policy administration and underwriting Working Hours 08h00 – 17h00 Monday to Friday  

The suitable and successful candidate will be responsible for leading and managing a team of Outbound Sales Consultants/Agents as per SLA. Product comprehension of sales and customer care coupled with proactive client interface ability would be critical functions for the role   Team leadership and management Guide agents by demonstrating exceptional customer satisfaction Guide, coach and Determine training needs for staff. Communicate job expectations to Agents Harness agent’s potential to perform optimally Tailor recommendations to improve Consultants on reaching their targets. Monitor attendance, punctuality and leave of personnel Keep to date and abreast of industry trends industry trends Manage requests/escalations between different business units to solidify resolution outcomes Report on a regular basis on statistics, data, ratios, attrition, and terminations Examine and indicate areas of improvement for systems, policies and processes used and propose solutions Frequent monitoring of metrics, data and reporting on operational status Manage quality assurance Oversee the overtime process and monitor different shifts that are in place   Requirements Completed Matric A minimum of 3 years outbound management experience   Competencies Strong ability to manage a sales team Strong ability to empathise with customer Strong problem-solving skills Ability to resolve escalated customer issues Drive Sales Ability to multi-task

We're looking for a Sales Team Leader to join our professional team of sales consultants in Sunninghill, Johannesburg.  The objective of this role is to provide guidance and support to the team with regards to setting up, measuring and meeting performance targets. We are aiming for speed, efficiency, increase in sales and quality service delivery that makes a positive impact on our customers in a collaborative, supportive environment that drives a "people-first" culture.  Key Competencies & Skills Drive operational and technological efficiencies within the team Manage daily operations  Monitor team performance against target on a day-to-day basis, and implement changes where appropriate  Ensure the individual team members' service standards are adhered to e.g. meeting and exceeding targets, team productivity, data conversions, talk interactions captured etc. Handle difficult customer complaints or enquiries  Drive quality control and ensure corrective actions are taken where required Manage administrative workloads and outbound projects Proactively encourage high performance  Coach low performers within the team Adhere to all HR policies and procedures  Ensure adherence to Health, Safety and Environmental legislature  Qualifications & Experience Matric At least 2 years' experience in a leadership role, in contact centre sales Must be technologically savvy  Certificate in supervisory management, ideal but not essential  Willingness to work shifts  Willingness to work Saturdays and overtime, as required Understanding of IR and HR policies  Ability to handle escalations and take ownership Working Hours  08h00 – 17h00 Monday to Friday

Deliver an exceptional customer experience by assisting customers in resolving inbound technical service enquiries in a call center environment. Achieve service levels in compliance with company directives.  Duties and responsibilities: Responsible for resolution of customer queries with high professionalism from the moment of escalation in line with given timelines as per SLA Understanding and ownership of customer queries and complete management the process to resolve issues escalated. Assist and resolve incidents according processes and procedures. Resolve FTTH issues through effective troubleshooting and configuration. Ensure excellent customer service and effective and efficient problem-solving. Preserve and build relationship with customers and other stakeholders on behalf of the business. Effectively follow up on calls including other key commitments made to clients. Reduce escalated incidents in line with SOPs and policy. Provide exceptional support to the rest of the team inclusive of 2nd line up Field Engineers. Submit reports including progress reports and analysis of information and statistics. Data capture customer info, escalated incidents and the processing of the ticket data Education and Experience: Matric English language proficiency Minimum 1 year inbound technical support experience within a center required  Typing speed of minimum 35 wpm Key Competencies and Skills: Excellent communication skills Tech support  persuasiveness tenacious negotiation skills stress tolerance effective time management Salary and rates including allowances, incentives: R35 per Hour for the first 3 months probation - once deemed competent you will earn a basic salary of R6 000 with an additional R1 000 if you meet your kpi's each month. Shift allowance and travelling allowance. Days & times of work: The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.

We're looking for a Sales Trainer to join our team in Johannesburg to confidently deliver training that continuously improves the content and delivery styles for new trainees and existing agents.  Responsibilities Facilitate training group as per Client curriculum requirements Transfer of skills into different campaigns and accounts required for various industries Conduct Training Needs Identification as per project requirements and report findings Attend Quality Calibration sessions and ensure variance is less than 5% Take Calls for minimum 4 hours each month Attend TTT with client or Master Trainer and ensure period sign off/certification is up to date Self-upskill on industry updates and relevant knowledge Communicate with team on Knowledge and Skill updates for relevant campaigns Coordinate with OPS manager to help transition agents from Training to incubation as per expectations Coach own Trainees on observed Knowledge and Skill gaps Manage Attrition within Training groups with regular one-on-ones Review Training content and suggest new ways of delivery to improve effectiveness Complete Training Administrative tasks as per set timelines Continuously monitor Process and Knowledge updates and suggest changes to Training content and delivery Keep up to date with changes by attempting monthly Knowledge Assessment Qualifications & Experience Minimum 2 Years’ experience as a L&D Sales trainer Experience within BPO Sector Experience in both inbound and outbound sales

Role Purpose:  To provide excellent customer service through multiple channels (face to face, telephonic, internal, external, etc) by facilitating query resolution, processing customer request and managing customer’s expectations.   Responsibilities:  Drive significant growth and profitability in the context of cost management. Deliver exceptional service that exceeds customer and stakeholder’ expectations through proactive, innovative and appropriate solutions. Manage SLA's with internal and external service providers. Engage with the customers in a professional way as specified in the service standards. Ensure customers’ needs and expectations are understood. Process the customers' requests in an efficient and effective way. Resolve all customer queries efficiently, and within agreed timelines. Build and maintain relationships with internal and external parties to support the business strategy Maintenance of expert knowledge on product including pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets. Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information and systems relevant to the customer query/request. Comply with governance in terms of legislative and audit requirements Track, control and influence business activities with the specific aim to increase sales and service efficiencies. Manage own development to increase own competencies.   Qualifications and ExperienceGrade 12, Tertiary qualification, Banking qualification Computer Literacy 1 to 2 years in customer service

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall Callforce customer’s experience. Experience and skills required: 2-3 years experience in a similar role Excellent verbal, written and interpersonal communication skills Outstanding customer service skills and dedication to providing exceptional customer care Must be self-motivator and self-starter Focus on quality and customer service Exceptional listening and analytical skills Solid time management skills Must be able to effectively deal with people at all levels inside and outside of the Company Creative ability & writing proficiency Ability to multitask and successfully operate in a fast paced, team environment Must adapt well to change and successfully set and adjust priorities as needed Responsibilities:  Participates in design of call monitoring formats and quality standards. Performs call monitoring and provides trend data to site management team. Uses quality monitoring data management system to compile and track performance at team and individual level. Monitors customer care email responses. Participates in customer and client listening programs to identify customer needs and expectations. Provides actionable data to various internal support groups as needed. Coordinates and facilitates call calibration sessions for call center staff. Provides feedback to call center team leaders and managers. Prepares and analyzes internal and external quality reports for management staff review. Perform other duties as assigned. Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.

Description Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.   The successful applicant will be responsible for but not limited to the following job functions: Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved Servicing our members in a customer centric way to ensure that we live by our service principles Investigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain. Maintaining the customer relationship database and logging call details as per procedure in order to address query. Achieving and exceeding key performance metrics relating to service delivery   Working hours : The contact center operates on a 24/7 basis and shifts are rotational   This is predominately an office based position in the CBD, Cape Town however we may offer a hybrid working solution. Competencies and Skills required Delivering results and meeting customer expectations Presenting and communicating information Excellent verbal and written communication skills Analyzing, Writing, and reporting Deciding and initiating action Working with people Following instructions and procedures Time management Education and experience required *Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales Matric (Compulsory) Basic MS Office Skills / Computer literate The Business Writing Skill (Advantageous) Clear Credit & Criminal Record. Must be South African Citizen Available immediately / 2 weeks notice Fibre at home compulsory to accommodate potentially working from home when required  Must be fully vaccinated  Salary : R 9500 per month  

Outbound B2B Sales Consultant We are looking for B2B SALES CHAMPIONS to join our high performing sales team in a well-established telecommunications operation. If you are money-hungry, tenacious and love the world of sales, then this is for you! During a Typical Day, You’ll · Cold calling pre-existing and new clients to sell variety of products & services · Offer professional advice to clients for upgrades · Set up new customers accounts and update existing records · Keep up to date and fully informed on product comparisons and new products · Be compliant in all activities in accordance with regulations and professional guidelines and ethics & business rules Requirements · Clear criminal record · Min 6 months – 2 years outbound B2B sales experience · Strong sales ability & ability to handle client objections · Proven track record of meeting sales targets (Previous Pay slips to be presented)  · Background in telecommunications will be an advantage Working Hours · Monday to Friday & alternate Saturdays Salary – Basic + potential commission 

PURPOSE OF THE ROLE Build, monitor and maintain all outbound activity call sloping strategies. Design, monitor and manage weekly activity campaign schedules. Produce real-time performance and productivity data to support the operational management team, focusing on strong performance, quality and compliance standards. Improve the top-line business decision-making processes by collecting, analysing, and reporting of data on the various campaigns DUTIES AND RESPONSIBILITIES Ensure dialer execution is aligned to all business unit KPI’s Automate data loading within the dialer. Drive innovation and strategy in the current dialer platform. Real time analysis & monitoring of dialer campaigns to ensure compliance and adherence to set KPI’s Real time Management of the dialer to ensure optimal agent productivity. Identify and communicate any data anomalies or agent behavior issues to Senior Operations Team in real time. Dialer Incident Management Regular maintenance of the dialer. Understanding of client requirements and ensuring the correct Dialer strategy is implemented Monitor, analyse & report on the dialer requirements across the various campaigns Regular Reporting and updates on lead usage at agent level. Drive dialer metrics (Answer Rate/ RPC Rate) to influence conversion to sales. Analysis of dialer outputs and results as well as the implementation of changes and improvements. Create reports that business can use to monitor metrics and make decisions. Analyse Dialer data and share opportunities for improvement. Develop and manage strategy to run outbound campaigns, ensuring the saturation and penetration targets are achieved Collaborate with internal and external partners to maximize achievement of business goals QUALIFICATIONS AND EXPERIENCE REQUIRED Matric / Grade 12 A relevant certificate or diploma is preferred Minimum of 3 - 5 years of experience as a Dialer administrator in a Contact Centre is required Familiarity with reporting to a sales and service Operations. 2-3 years’ experience working as a Dialer administrator in a sales Outbound Contact Center. Experience in working with Microsoft BI Tools (SQL/SSIS/SSRS/SSAS/PowerBI) Experience in working MySQL Expert capability in Microsoft Excel Knowledge of business processes and functional area Experience in estimating solution development and delivering solutions against those estimates   BEHAVIOURAL AND COMPETENCY REQUIRED Strong interpersonal skills with the ability to build and maintain professional relationships Excellent analytical skills Strong written and oral communication Ability to work in a fast-paced industry and handle pressure well. Ability to coordinate and multitask. Problem solving and follow through Analytical Thinker Takes ownership & accountability. Results-orientated & perseverance Resilient and adaptability to change Structured & process driven Innovative and creative  

Description Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.   The successful applicant will be responsible for but not limited to the following job functions: Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved Servicing our members in a customer centric way to ensure that we live by our service principles Investigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain. Maintaining the customer relationship database and logging call details as per procedure in order to address query. Achieving and exceeding key performance metrics relating to service delivery   Working hours : The contact center operates on a 24/7 basis and shifts are rotational   This is predominately an office based position in the CBD, Cape Town however we may offer a hybrid working solution. Competencies and Skills required Delivering results and meeting customer expectations Presenting and communicating information Excellent verbal and written communication skills Analyzing, Writing, and reporting Deciding and initiating action Working with people Following instructions and procedures Time management Education and experience required *Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales Matric (Compulsory) Basic MS Office Skills / Computer literate The Business Writing Skill (Advantageous) Clear Credit & Criminal Record. Must be South African Citizen Available immediately / 2 weeks notice Fibre at home compulsory to accommodate potentially working from home when required Must be fully vaccinated Salary : R 9500 per month  

The Quality Assurance Manager will monitor process implementation, manage QA teams in various campaigns within the business & reporting to the Head of the Training & Quality Assurance department.   The Quality Assurance Manager will ensure that quality & compliance standards across the business are consistently met & engineer strategies followed by implementation, to continuously better the performance of the business according to the policies and procedures of the business. This individual will be responsible for client communication regarding all matters Quality Assurance as well as regular briefings with senior management on the progress of the Quality Assurance teams & work done across all campaigns. Duties & Responsibilities Ensure compliance with the company's quality systems & processes Evaluate daily feedback from all quality assurance & compliance teams Develop and maintain thorough knowledge & understanding of products, including performance and functional requirements of the contact centre Ensure campaign KPIs are met regarding quality standards Continuously upskill quality assurance personnel Provide weekly quality assurance reports to the business & to clients as per SLA requirements Ensure on-going optimisation across all campaigns within the business Team management Requirements Ability to work and complete projects without supervision, self-motivated Ability to communicate with discretion and professionalism, understanding when confidentiality is needed Analytical approach to problem solving & solution driven strategy development Critical attention to detail Capable of always working on multiple campaigns Strategy implementation with excellent organisational skills Quality control astuteness Strong knowledge of customer care processes and techniques Demonstrated ability to work well in a team environment Must be a critical thinker Qualifications & Experience Data Analysis At least 3-5 years in Quality Assurance/Quality Control/Compliance at management level (BPO industry preferred) At least 3-5 years of Managing a QA Team MS Excel proficiency advanced Customer Centric Report building

We have an exciting career opportunity for Commercial Insurance Consultants in Cape Town looking for a new opportunity within a well-established insurance sales company.   This role is focused on candidates with long-term insurance experience with the objective of providing an end-to-end service and support to brokers. Key Responsibilities Providing telephonic support to the intermediary on record, authorised representatives from the brokerage, and Broker Services Dealing with general Agri Asset insurance and policy specific enquiries, and amendments Adhering to underwriting and regional criteria requirements Managing the expectation on expected turnaround times for already submitted requests Minimum Requirements Grade 12 (Matric) witho Minimum 50% for Mathso Average score of 50% in all other subjects Relevant insurance qualification would be advantageous at NQF 5 2 years’ experience in short term insurance commercial lines and/or Agri Asset would be advantageous Experience in commercial and / or Agri Asset policy administration and underwriting Knowledge & Skills Excellent verbal and written communication skills Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients Ensure adherence to quality, compliance and accreditation standards Conduct efficient administration Optimising work processes Personal Attributes Customer Service Team Support Communicates effectively Situational Adaptability Action Oriented Working Hours 08h00 – 17h00 Monday to Friday

Description Helping customers implement innovative cloud computing solutions by using the latest, secured cloud computing technologies for Data Security, Data backup and storage, Improved Collaborations, Excellent Accessibility, Low maintenance cost, Mobility, Services in Pay-Per-Use and Unlimited Storage Capacity.   Preferred Qualification Matric plus undergraduate or graduate technical degree required in Information Science / Information Technology, A+ and N+ Highly desirable 2 – 3 years Sales Experience   Core Responsibility Business to Business Sales ability Ensures that service level agreements are met within the agreed time frame Leads management Target and Sales driven Strong negotiating, building rapport and selling skills. Complete all compliance training within laid down timelines Be well-groomed and presentable. Strong computing skills. Have excellent people skills and intuitive to client’s needs. Be bilingual (with a third African language being beneficial). Giving professional presentations, virtually (G-Meet/Skype/Teams) and in writing. Not buckling under pressure and be very target driven. Being computer literate in software such as Microsoft Office/Word/Excel/PowerPoint/. Being calm when dealing with customer complaints and issues. Working well as part of a bigger sales team but also be able to deliver and work independently. Account Management skills Fair knowledge of cloud products like Data Migration backup and/or storage, Domain, Server, etc. Ability to cross-sell added Value products (Fiber, LTE, Office 365, Teams Voice, etc).

Great basic R6500 + Allowances + plus R4 000 commission We are ramping up with a USA client, so join our team of dynamic Outbound Agents calling and converting hot leads for leading listed music streaming provider! No cold-calling involved! What you can expect: Fulfilling your full potential with the support of our experienced international sales team providing you with all the coaching and training you need!.   Experience: Minimum 1-year outbound sales experience English language proficiency to engage with USA customers Computer proficiency to close your sales   Key Competencies and Skills: Excellent communication skills Persuasiveness Negotiation skills Working hours: Mon - Sat, rotational days Rotational shifts from 15h00pm – 04h00am Transport provided

Great basic R6500 + Allowances + plus R4 000 commission We are ramping up with a USA client, so join our team of dynamic Outbound Agents calling and converting hot leads for leading listed music streaming provider! No cold-calling involved! What you can expect: Fulfilling your full potential with the support of our experienced international sales team providing you with all the coaching and training you need!.   Experience: Minimum 1-year outbound sales experience English language proficiency to engage with USA customers Computer proficiency to close your sales   Key Competencies and Skills: Excellent communication skills Persuasiveness Negotiation skills Working hours: Mon - Sat, rotational days Rotational shifts from 15h00pm – 04h00am Transport provided