Outbound Sales Agent Reference No: 3366797085 | Johannesburg, South Africa | Posted on: 25 January 2023
Role PurposeOutbound Sales Agents are to perform the function of making sales relating to A&H and Life products as a result of lead generation activities and responses to our website and socialmedia advertising. Sales are conducted on a fully scripted basis without a needs analysis, providing factual policy information and pricing allowing the customer to make a decision on the suitability of the product. Key Accountabilities Utilising leads to contact customers to offer them various long term insurance products Utilising Emma leads to contact existing customers to offer to upsell or cross-sell them various long term insurance products Ensure that all sales targets are met per KPI/KRA’s Work with colleagues in order to increase motivation and drive results In-depth product knowledge of the product in order to close the sale Full knowledge of the sales process, TCF outcomes and Fit and Proper requirements in order to close the sale Listen to the customer’s needs and wants and handle the questions and objectionsprofessionally Ensure that information is entered accurately and the terms and conditions are fully understood by the customer Handle calls and answer questions effectively, efficiently and honestly whilst complying with the various legislative requirements Provide fair, accurate, timely and understandable information to avoid errors, omissions or misunderstandings Good communication skills Compliance to call flows / script outlines and strategy (e.g., tone and manner, knowledge of products / services, use of professional language, appropriate call handling procedures, etc., through training, and both real-time monitoring and post-sale call recording monitoring) Key Requirements Minimum Matric-level qualification essential Clear Criminal and ITC records 12 to 24 months telesales/cold calling experience preferably selling insurance products Excellent command of English (both verbal & written) essential Thorough knowledge of insurance products i.e. Funeral etc. Must comply with FAIS fit and proper requirements RE 5 (preferable) Working hours Must be willing to work 8 to 6pm (Mon – Fri) Must be flexible to work additional hours if required to do so Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.