The opportunity to manage and grow a 150-seat outbound sales team to achieve and exceed performance targets.
Support the Team Leaders with coaching, guidance, and mentorship to meet campaign expectations.
Use excellent interpersonal and communication skills to build and manage client relationships, manage client expectations and deliverables through consistent engagement with the key stakeholders.
Work closely with Senior Management to ensure campaign reporting is compiled and submitted at the desired intervals.
Initiate employee incentives to drive performance in the operation.
Continually review internal systems, procedures, and processes to ensure resource and operational efficiency, and make appropriate recommendations for changes.
Oversee quality control and other compliance applicable to the client and local legislation.
Work closely with QA to ensure quality is never comprised, and non-adherence is attended to swiftly.
Support the team leaders in agent performance reviews with the agents.
Ensure Team Leaders performance reviews are conducted regularly, and constructive feedback is given for performance improvement.
The expertise we require:
3 to 5+ years’ experience managing a sales campaign, within a BPO environment.
Experience in Telco is an additional advantage.
Sales track record of building exceptional team performance.
Dynamic and proven leadership ability to accelerate growth.
