EDTECH

ENHANCING THE FUTURE OF EDTECH AND THE LEARNING EXPERIENCE

INNOVATION IN DELIVERING AN EXCEPTIONAL STUDENT EXPERIENCE

Industry: edtech

CallForce delivers specialist education services supported through customised contact centre solutions supporting our clients who are both corporates and educational institutions, rethink and optimise their student or employee learning experience.

Over the past 7 years, CallForce has successfully delivered online video educational tutoring to over 3 million students per year across the world including Asia.

Our first-of-its-kind EdTech BPO operation established in South Africa, provides a unique blueprint for complex omni-channel services, creating an exceptional student experience, providing up to 40% in cost efficiencies and driving revenue and sales growth.

The CallForce approach delivers specialist education services supported through customised contact centre solutions and has supported our clients who are both corporates and educational institutions to rethink and optimise their student or employee learning experience.

Our solutions support the delivery of education and training services into the global market to enhance the learning management experience. Our approach transforms traditional face-to-face classroom sessions into highly interactive virtual blended learning sessions.

By digitising our content which is delivered in a blended learning format to stimulate knowledge retention and interaction, CallForce has the capability to provide full omnichannel solutions to all our clients, worldwide.

Utilising online learning portals, virtual classrooms, touchscreen, on-screen drawing and whiteboard functionality, users can interact with information and training content with the support of live online Tutors in new and exciting ways.

The impact of our solutions PROVIDES

exceptional student experience

driving revenue & sales growth

Cost Saving

our HOLISTIC EDTECH Solutions

TRADITIONAL BPO SERVICES ​

Services provided include:
- Helpdesk Management
- Performance Management
- Administrative Services

TUTORING SPECIALIST SERVICES

Full contact centre tutoring services to teach:
- English, Math, Science
- Coding
- Other

VIRTUAL TRAINING FOR CORPORATES​

Delivering virtual employee training in:
- Health and safety,
- Cyber security
- Company induction
- New product and services
- Other

BRIDGING THE DIGITAL DIVIDE

This specialised BPO service keeps growing from strength to strength as it continues to win numerous international awards for our educational services and delivery excellence, but beyond all the accolades, our proudest achievement is our consistent CSAT rating of 97% for an exceptionally complex service.

Recently, we turned one of the greatest barriers to education in high growth developing countries into our greatest opportunity with the launch of the CallForce Engage App. 

This platform allows all learners from across the world to access our platform without depending on mobile data or constant connectivity, proving again how we are shifting gears and shaping the future of Education support services.

Our EdTech Case studies demonstrate how we how we continually strive to deliver an exceptional customer experience.

OUR GLOBAL PRESENCE

We service and support businesses all over the globe by understanding the geographic requirements and local challenges to successfully co-create, implement and manage BPO solutions specific to your business needs.

asia

Are you looking for a large, tech-savvy English-speaking talent pool?

AUSTRALIA

Are you looking for a culturally aligned location for your contact centre at competitive rates?

south africa

Are you looking to optimise your customer engagement using innovative omnichannel solutions?


UNITED KINGDOM

Are you looking for an outsourcing partner that can provide a culturally aligned, agile solution?



USA

Are you looking for a cost effective, professional solution to deliver an enhanced customer experience?



ARE YOU READY TO PARTNER WITH US?

If you’re looking for a customised, outsourced BPO solution that gives you the competitive edge, we would welcome the opportunity to set up time to define your requirement, support the development and execution of your business strategy and discuss how we can bring the future of outsourced BPO solutions that drive growth, profitability and efficiency. 

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