Strengthening international leadership as CallForce accelerates its global growth strategy
CallForce Outsourcing Specialists is pleased to announce the appointment of Justin Aldrich as Global Business Development Executive to work closely alongside Roshan Sookdeo.
Justin joins the business at a pivotal moment in its growth journey, bringing deep experience in BPO and customer experience to help drive CallForce’s international expansion as we pivot into Business Function Outsourcing (BFO).
“We’re thrilled to welcome Justin to the team. He brings the experience, energy and values that align perfectly with where we’re heading as a business and we’re excited about what we’ll build together.” — Candice Roberts – CEO, CallForce.
A significant moment in CallForce’s global journey
CallForce has grown from a South African BPO into a globally competitive, AI-powered Business Function Outsourcer (BFO), with world-class operations in Johannesburg, Cape Town and Durban and a growing client base across the UK, Europe, the USA and beyond.
Scaling at this level demands the right leadership internationally. Justin brings a proven track record in driving revenue growth, building high-performing partnerships and opening new markets across the global outsourcing and customer experience sectors. He understands the landscape, knows what international clients need and has the experience to deliver results.
What CallForce is building
At the heart of CallForce’s growth strategy is OnviForce – the company’s proprietary live AI platform, which delivers measurable performance improvements for clients week on week. CallForce isn’t simply adopting AI; it is implementing, refining and proving its value in real customer interactions every single day.
What sets CallForce apart is the combination of world-class human talent, intelligent automation and an outcomes-driven approach that delivers transformation in weeks, not the 12 to 18 months that have become the industry norm. This is the proposition Justin will be bringing to international clients as he builds and scales CallForce’s global business development efforts.
“Joining CallForce felt like a natural next step. There’s a real sense of ambition and authenticity in the business that stood out from the start. I’m excited to help connect international clients with what CallForce is building – a genuinely differentiated BPO offering that combines the best of human talent, AI technology and a relentless focus on results.” — Justin Aldrich – Global Business Development Executive, CallForce
Ready to transform your customer experience?
Justin is the first point of contact for businesses across the UK, USA, Europe and international markets looking to explore what CallForce can deliver. Whether you’re looking to enhance customer engagement, drive revenue growth or accelerate digital transformation, the CallForce team is ready to help.
Get in touch with Justin today to find out more.
justin@callforceoutsourcing.com
About CallForce
CallForce is an award-winning BPO provider and digital transformation specialist, delivering AI-powered, omni-channel customer engagement solutions from South Africa to clients across the UK, USA, Europe and global markets. Powered by its proprietary AI platform OnviForce, CallForce combines human expertise, intelligent automation and outcome-based delivery to help organisations drive growth, improve efficiency and redefine customer experience.
