In the world of Business Process Outsourcing (BPO), longevity is built on more than just meeting KPIs—it is built on the strength of your people and the trust of your partners. As CallForce marks 26 years of operation, we are proud to share that our commitment to excellence has been recognized on the industry’s biggest stages: the CapeBPO Awards and the BPESA GBS Alchemy Awards.
Over the past few months, our team has stepped into the spotlight, showcasing the innovation, agility, and “African heart” that drive our South African operations. Here is a look back at a season of celebration.
A Proud Finalist at the CapeBPO Awards
The journey began with the prestigious CapeBPO Awards, where CallForce was honoured as a finalist for “Top Mid-Sized BPO.” This recognition was a powerful validation of our core philosophy: Exceptional Employee Experience (EX) drives exceptional Customer Experience (CX). Beyond the organisation-wide recognition, our individual team members also shone brightly among the region’s top talent. We are incredibly proud of Denver Anthony, who was recognised as a semi-finalist for Top BPO Operational Manager, and Terri-ann Creed, who earned a semi-finalist nod for Top BPO Trainer / Coach.
Representing CallForce in “African Glam” style, our team celebrated our unwavering commitment to operational excellence, individual professional growth, and strategic leadership. While the night was about the awards, the true victory was the reminder to pause and celebrate the milestones we’ve achieved together as a team.
Success at the BPESA GBS Alchemy Awards
The momentum continued at the BPESA GBS Alchemy Awards, an event that celebrates the very best in Global Business Services (GBS) within South Africa.
We are thrilled to announce that CallForce was recognised as the second runner-up for the “Top BPO Operator” Award. In a highly competitive sector, this accolade reflects the daily dedication of our specialists and our ability to pivot and scale in a rapidly changing market.
Additionally, our leadership was recognised with a nomination for the 2025 Women in GBS Leadership Award, highlighting the impactful role of female leadership in shaping the future of our industry.
Why This Matters: The Power of Partnership
At CallForce, these awards are more than just trophies for the shelf—they are a testament to our “Agility and Trust” framework. In a world increasingly dominated by automated responses, these recognitions prove that:
- We listen: Our success is rooted in understanding our clients’ unique brand promises.
- We pivot: We don’t just follow a script; we adapt our strategy as market shifts occur.
- We deliver: 26 years of experience allows us to combine legacy stability with forward-thinking innovation.
Looking ahead to 2026
As we unpack the insights from these industry gatherings, our focus is already shifting toward the future. We are leveraging the lessons learned and the connections made to plan for a landmark 2026.
We want to extend a heartfelt thank you to BPESA and CapeBPO for their tireless work in elevating the South African BPO sector. Most importantly, thank you to our incredible team and our valued partners. You are the reason we continue to shine.
Ready to build a BPO partnership rooted in award-winning agility and trust? Let’s connect.
