It’s so important for us as a team to stay connected and in the loop, acknowledging our achievements and celebrating our wins. The launch of this new monthly communication will be part of a broader strategy to keep us engaged and connected.
When reflecting on 2022 and the expectation of a successful 2023, I would like to extend, a heartfelt ‘thank you’ from me to you. You’re the driving force behind our business, and every day you step up to show the world why South Africa is the ultimate BPO offshoring destination. In doing this, you’re helping to create thousands of job opportunities for young South Africans, which is really something to be proud of.
Don’t forget to share your feedback on our first edition and submit a great idea for the next edition by clicking on this link and stand a chance to win a R500 Takealot voucher.
Hope you enjoy some of the highlights from the last few months as we start our next exciting chapter in 2023!
CallForce turns 23
On the 1st of December, we celebrated our 23rd birthday! To think that 23 years ago we started off as a flexible staffing business, pivoting into an international award winning BPO operation only 5 years ago. Thank you for being part of this incredible journey and for helping us empower tens of thousands of talented people with employment opportunities over 23 years.
Celebrating our success
Thanks to your hard work and the outstanding results you achieve, we have been proudly recognised as finalists in 10 prestigious awards in 2022.
- BPESA Top BPO Operator Finalist
- BPESA Top Offshore Campaign Finalist
- BPESA Top Onshore Campaign Finalist
- BPESA Top GBS Quality Professional Award Finalist
- Standard Bank Top Women Awards: Top Gendered-Empowered Organisations: Youth Development Finalist
- CCMG: Best International Outsourced Contact Centres
- CapeBPO Awards – Impact Sourcing Category Finalist
- HCL Red Ladder – Outsourcing Award Finalist
- Top Empowerment – Job Creation Finalist
- Top Empowerment – Customer Focus Finalist
Recognition as B-BBEE Level 1 certified
Empowerment and our transformational role in the economic growth and development of South Africa are key drivers of CallForce. Therefore, maintaining our B-BEE level 1 status as a proudly 100% woman owned, and 30% black woman owned business is a significant accomplishment. We have scored well across all 7 pillars of the BEE scorecard pillars and as a result have achieved the highest ranking possible in B-BBEE recognition. We will continue to drive transformation and development among our team providing you all with excellent growth opportunities as we continue to build our brand and position as a leading BPO company.
National Expansion & Growth
It’s been a year of growth and expansion. Our Infrastructure & IT team have built out hundreds of seats in Johannesburg, Durban and Cape Town over the last few months. We can proudly say we have fully-fledged operations in all major SA Cities. Check out some of the upgrades and know we have more planned for 2023!
We have seen lots of growth from existing clients and have also welcomed new brands such as RCS & 1 Life in the last 2 months. Well done RCS on smashing your targets and good luck to the 1 Life team as you launch. There are many more campaigns we expect to grow and new brands joining us this year, providing you with new growth opportunities.
Representing South Africa and CallForce in the USA
It was a privilege to represent CallForce in the international market by attending the Professional Associations for Customer Engagement (PACE) event in Nashville, USA after so many years. With COVID behind us we are very encouraged to see the global interest shown in the South African BPO sector and in CallForce.
Launching an eBook
Partnering with Rod Jones, a hugely influential networking partner, CallForce launched an eBook on what South Africa offers as an offshoring location. We’d love your thoughts and feedback!
Work hard, play hard!
In 2022 we’ve shown that we know how to play as hard as we work. Thank you for the enthusiasm, creativity and all you bring to the office to make things fun!
We loved seeing you show some love for your colleagues on Mandela Day… and doing the Mandela Shuffle! Congrats to all our ‘Mandelas’ – thank you for the positive change, professionalism and leadership you bring.
What an uplifting day and celebration of the season that’s all about new beginnings and growth! We’re excited about the next season for our business.
We live in such a culturally rich country. Heritage Day was a great reminder of the role we play in promoting our cultural diversity to the world.
Congrats to the RCS team for the best dressed and best decor award, you all looked awesome, and your performance skills were excellent. We are really blessed with the best.
We work in an incredibly face-paced environment, and work-life balance is a constant juggle but most certainly a priority in our world. In support of our wellness programme, it was so special to see all the smiles and participation from the team. Looking forward to many more of these in the upcoming year.