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Prioritising Mental Health for Sustainable Performance

In today’s fast-paced and high-pressure business world, mental health and well-being have to remain top priority.

The demands of balancing our daily lives can often feel overwhelming, and as leaders it is important for us to create a working environment that supports mental health and encourages sustainable performance.

Managing a high-performing culture

Our people are at the centre of our business, and we are deliberate in our intentions to develop an environment of strong leadership and operational support that talks to the future of skills as we rapidly transition from conventional contact centre to tech-enabled environments with digitally skilled agents.

“Our ethos is the Agents universe is a mirror to the client’s universe” and to create a strong and transparent working environment across our business, we strongly believe in supporting and investing in our greatest asset, the people we employ.

Handling numerous customer complaints and queries or meeting aggressive sales targets can also take a toll on one’s mental health, but we want to change the perspective to see the significant role we play in elevating South Africa as a high quality, high value destination helping hundreds of customers with conversations that matter.

We are always hard at work to ensure that our workspace is one that promotes mental health and wellness. We strongly believe that a conducive working environment is the primary basis to achieve excellent results, ensuring that the mental wellbeing of our team remains an internal priority.

Connecting one-on-one

Coaching has been an integral part in encouraging open channels of communication within our environment. This employee engagement strategy is crucial in connecting one another in a meaningful way.

Financial stress and increasing cost of living

There are several things we don’t always have control over, such as the rapidly increasing cost of living and its financial impact but prioritising our mental health must remain a daily focus.

At CallForce we educate our team on the importance of financial wellbeing with tangible day-to-day tips to support this journey. Financial wellbeing has a direct impact on mental wellbeing.

Our savings initiative creates an optional savings strategy that puts money away on our employee’s behalf with the intention of building up a savings fund and reducing the stress and anxiety of those unforeseen events.

Juggling personal and professional life

Home life can be just as stressful as work life, if not more, especially now with hybrid working models in place. It’s not easy to handle both well while also keeping them separate.

Some of the advice we share with our team in maintaining a work-life balance is:

  • Break the habit of taking work “home”. Stick to your working hours so you can be fully present when inside the office as well as out of the office.
  • Keep a good routine. Creating a daily routine and schedule has proven to decrease stress and improve health, happiness, and sleep patterns.
  • Communicate. Effective communication in both our personal and professional lives is critical in navigating through the things we need to achieve.
  • Take a break. Our minds and bodies need time to rest to reset and improve productivity.

Commitment and care for one another

Mental Health awareness needs commitment from each one of us. It’s about creating a safe and supportive environment for one another. It’s about being accountable to one another to show care and to speak up.

Your mental health matters, the mental health of your colleagues matters and your daily contribution to the mental wellbeing of yourself, your family, your friends, and your colleagues matters.

As business leaders, we have a responsibility to prioritise the mental health and well-being of our employees. It’s not only the right thing to do, but it’s also essential for sustainable performance and success. By investing in our team’s mental health and well-being, we can create a positive and productive work environment that supports our employees and enables them to perform at their best.

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