Video-based customer service

Video-based customer service is essential in providing a holistic and fully encompassing omnichannel solution to enhance the customer journey!

With the drive for self-service options becoming the norm, customers are looking to service providers that offer the personal touch of face-to-face engagement that creates efficiency in their query resolution process.

In the Telco sector, research has shown that by implementing video as an alternative, interactive channel in improving customer experience, it not only creates transparency and trust but also creates a personalised experience that instantaneously contributes to gaining competitive advantage.

Is video part of your customer interaction strategy?

If not, get in touch with us today and I’ll show you how a video-based omnichannel solution does not have to be a complicated process, but a quick and uncomplicated solution guaranteed to strengthen and enhance your customer experience.

Download our whitepaper on the topic Video Customer Support: An Emerging Trend.

Share this post

Share on facebook
Share on twitter
Share on linkedin
Share on pinterest
Share on print
Share on email


We service and support businesses all over the globe by understanding the geographic requirements and local challenges to successfully co-create, implement and manage BPO solutions specific to your business needs.


Are you looking for a large, tech-savvy English-speaking talent pool?


Are you looking for a culturally aligned location for your contact centre at competitive rates?

south africa

Are you looking to optimise your customer engagement using innovative omnichannel solutions?


Are you looking for an outsourcing partner that can provide a culturally aligned, agile solution?


Are you looking for a cost effective, professional solution to deliver an enhanced customer experience?


If you’re looking for a customised, outsourced BPO solution that gives you the competitive edge, we would welcome the opportunity to set up time to define your requirement, support the development and execution of your business strategy and discuss how we can bring the future of outsourced BPO solutions that drive growth, profitability and efficiency. 


Sub menu text goes here


Sub menu text goes here

our work

Sub menu text goes here